Bidvest Bank Reviews | 2.5 TrustIndex | Hellopeter

Bidvest Bank Reviews | 2.5 TrustIndex | Hellopeter

Review Distribution

1.2|63 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Bidvest Bank

What do customers say about Bidvest Bank?

Based on recent customer reviews, Bidvest Bank is described as deeply problematic across most service dimensions. Customers repeatedly cite unexplained account suspensions, delayed international and immediate payments, fraud disputes denied or stalled, and unresponsive support channels. Isolated praise exists for specific relationship bankers, but the dominant pattern is one of frustration, lost access to funds, and a perceived lack of accountability across digital, transactional, and service touchpoints.

What are the most common complaints about Bidvest Bank?

The most common complaint about Bidvest Bank, based on Hellopeter's AI analysis of recent customer reviews, is Transactions & Dispute Resolution. Immediate payments routinely fail to reflect, international transfers and SARB mandates stall for weeks, and disputes for non-delivery, fraud, or duplicate debits are denied or referred to the Ombudsman. Lotto payouts and Spot Money transfers are repeatedly cited as unresolved.

Recent reviews (63)

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Popular mentions

account suspended no response immediate payment fraud ombudsman mandate delay spot money call dropped professional banker helpful consultant

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1 reviews | Active since Jan 2020

21 May 2026, 09:09

Never solve my issues since from Friday,and I have send them the required documents such as court order,but my bank account still suspended nothing

Never solve my issues since from Friday,and I have send them the required documents such as court order,but my bank account still suspended nothing.I can make any payments my salary is in my bank account but they can't uplift now

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1 reviews | Active since Jan 2020

21 May 2026, 09:09

Never solve my issues since from Friday,and I have send them the required documents such as court order,but my bank account still suspended nothing

Never solve my issues since from Friday,and I have send them the required documents such as court order,but my bank account still suspended nothing.I can make any payments my salary is in my bank account but they can't uplift now

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1 reviews | Active since Jan 2020

19 May 2026, 10:46

Still no remedy after Bidvest Bank's appalling service

Update on Bidvest: Despite saying they would escalate the matter, Bidvest Bank has not done anything to help. And even though the bank's "customer care" department conceded the "mistake" was due to a failure of its "system", it sent an email to me asking me to get a letter from the retailer concerned. I refused to do this, saying the mistake was Bidvest Bank's failure and I should not be expected to do its work for it. So as it stands, two weeks after I made the purchases which were double-deducted by Bidvest, I still cannot use my card and I am still in arrears. I have had to borrow money from friends to feed my pets and myself. I have had to spend money on air time (to contact the bank and the retailer) as well as data. Once again, I put one star only because there was no option to put NO STARS. I suggest people should definitely consider another bank if they are thinking of joining Bidvest unless they are happy with appalling customer service. My original complaint: On Tuesday, May 5, Bidvest Bank double-deducted two amounts of money from my account, leaving me overdrawn and unable to use my card. I discovered the minus amount on my card on Saturday when I needed to get groceries and pet food. I phoned Bidvest Bank immediately and asked why my account was in arrears. I was sent dispute forms, which I filled in and sent back to the bank. On Monday, I phoned Bidvest Bank AGAIN. They said the department that deals with disputes did not work at the weekend. Lucy, at "customer care" confirmed it was a mistake by Bidvest Bank (I thought the retailer might have double-deducted the two amounts) and said she would escalate the matter. On Tuesday (a week later), I phoned Bidvest Bank again. Lucy told me the matter would be resolved by May 20!!!!!!! Seriously??? I asked to speak to the manager - she/he was "on a call" and would phone me back. She/he did not. On Wednesday, I phoned AGAIN. Lucy said the manager was investigating the matter and would call me back. I said that was not acceptable and wanted to speak to him/her immediately. Lucy said she would get someone to phone me back. Of course no one did. It's now Friday and I still have not heard from Bidvest Bank and my card is still in arrears and I can't use it. To say that I am furious is putting it mildly. I am a pensioner (without a pension). I do not have a job. I am in desperate financial straits and my problem with Bidvest Bank is adding to my depression and anxiety. I can't buy food for my animals or for myself! How much longer do I have to wait before Bidvest Bank responds?

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A

1 reviews | Active since Jan 2020

19 May 2026, 10:46

Still no remedy after Bidvest Bank's appalling service

Update on Bidvest: Despite saying they would escalate the matter, Bidvest Bank has not done anything to help. And even though the bank's "customer care" department conceded the "mistake" was due to a failure of its "system", it sent an email to me asking me to get a letter from the retailer concerned. I refused to do this, saying the mistake was Bidvest Bank's failure and I should not be expected to do its work for it. So as it stands, two weeks after I made the purchases which were double-deducted by Bidvest, I still cannot use my card and I am still in arrears. I have had to borrow money from friends to feed my pets and myself. I have had to spend money on air time (to contact the bank and the retailer) as well as data. Once again, I put one star only because there was no option to put NO STARS. I suggest people should definitely consider another bank if they are thinking of joining Bidvest unless they are happy with appalling customer service. My original complaint: On Tuesday, May 5, Bidvest Bank double-deducted two amounts of money from my account, leaving me overdrawn and unable to use my card. I discovered the minus amount on my card on Saturday when I needed to get groceries and pet food. I phoned Bidvest Bank immediately and asked why my account was in arrears. I was sent dispute forms, which I filled in and sent back to the bank. On Monday, I phoned Bidvest Bank AGAIN. They said the department that deals with disputes did not work at the weekend. Lucy, at "customer care" confirmed it was a mistake by Bidvest Bank (I thought the retailer might have double-deducted the two amounts) and said she would escalate the matter. On Tuesday (a week later), I phoned Bidvest Bank again. Lucy told me the matter would be resolved by May 20!!!!!!! Seriously??? I asked to speak to the manager - she/he was "on a call" and would phone me back. She/he did not. On Wednesday, I phoned AGAIN. Lucy said the manager was investigating the matter and would call me back. I said that was not acceptable and wanted to speak to him/her immediately. Lucy said she would get someone to phone me back. Of course no one did. It's now Friday and I still have not heard from Bidvest Bank and my card is still in arrears and I can't use it. To say that I am furious is putting it mildly. I am a pensioner (without a pension). I do not have a job. I am in desperate financial straits and my problem with Bidvest Bank is adding to my depression and anxiety. I can't buy food for my animals or for myself! How much longer do I have to wait before Bidvest Bank responds?

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1 reviews | Active since Jan 2020

15 May 2026, 09:10

Appalling service from Bidvest Bank

On Tuesday, May 5, Bidvest Bank double-deducted two amounts of money from my account, leaving me overdrawn and unable to use my card. I discovered the minus amount on my card on Saturday when I needed to get groceries and pet food. I phoned Bidvest Bank immediately and asked why my account was in arrears. I was sent dispute forms, which I filled in and sent back to the bank. On Monday, I phoned Bidvest Bank AGAIN. They said the department that deals with disputes did not work at the weekend. Lucy, at "customer care" confirmed it was a mistake by Bidvest Bank (I thought the retailer might have double-deducted the two amounts) and said she would escalate the matter. On Tuesday (a week later), I phoned Bidvest Bank again. Lucy told me the matter would be resolved by May 20!!!!!!! Seriously??? I asked to speak to the manager - she/he was "on a call" and would phone me back. She/he did not. On Wednesday, I phoned AGAIN. Lucy said the manager was investigating the matter and would call me back. I said that was not acceptable and wanted to speak to him/her immediately. Lucy said she would get someone to phone me back. Of course no one did. It's now Friday and I still have not heard from Bidvest Bank and my card is still in arrears and I can't use it. To say that I am furious is putting it mildly. I am a pensioner (without a pension). I do not have a job. I am in desperate financial straits and my problem with Bidvest Bank is adding to my depression and anxiety. I can't buy food for my animals or for myself! How much longer do I have to wait before Bidvest Bank responds? (I only put one star because there is no option to put NO STAR)

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A

1 reviews | Active since Jan 2020

15 May 2026, 09:10

Appalling service from Bidvest Bank

On Tuesday, May 5, Bidvest Bank double-deducted two amounts of money from my account, leaving me overdrawn and unable to use my card. I discovered the minus amount on my card on Saturday when I needed to get groceries and pet food. I phoned Bidvest Bank immediately and asked why my account was in arrears. I was sent dispute forms, which I filled in and sent back to the bank. On Monday, I phoned Bidvest Bank AGAIN. They said the department that deals with disputes did not work at the weekend. Lucy, at "customer care" confirmed it was a mistake by Bidvest Bank (I thought the retailer might have double-deducted the two amounts) and said she would escalate the matter. On Tuesday (a week later), I phoned Bidvest Bank again. Lucy told me the matter would be resolved by May 20!!!!!!! Seriously??? I asked to speak to the manager - she/he was "on a call" and would phone me back. She/he did not. On Wednesday, I phoned AGAIN. Lucy said the manager was investigating the matter and would call me back. I said that was not acceptable and wanted to speak to him/her immediately. Lucy said she would get someone to phone me back. Of course no one did. It's now Friday and I still have not heard from Bidvest Bank and my card is still in arrears and I can't use it. To say that I am furious is putting it mildly. I am a pensioner (without a pension). I do not have a job. I am in desperate financial straits and my problem with Bidvest Bank is adding to my depression and anxiety. I can't buy food for my animals or for myself! How much longer do I have to wait before Bidvest Bank responds? (I only put one star because there is no option to put NO STAR)

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A

1 reviews | Active since Jan 2020

23 Apr 2026, 10:17

Missing Payment

So on the 12th of April I made an immediate payment of R2304.50 to my Bidvest bank account through Spot funds from my Capitec main account, the funds never cleared till to this day. It was only yesterday that Bidvest acknowledged the receipt from Capitec Bank, I am the account holder, I need a clarification, I'm so unhappy here.. Bidvest can never be trusted.

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A

1 reviews | Active since Jan 2020

23 Apr 2026, 10:17

Missing Payment

So on the 12th of April I made an immediate payment of R2304.50 to my Bidvest bank account through Spot funds from my Capitec main account, the funds never cleared till to this day. It was only yesterday that Bidvest acknowledged the receipt from Capitec Bank, I am the account holder, I need a clarification, I'm so unhappy here.. Bidvest can never be trusted.

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1 reviews | Active since Jan 2020

16 Apr 2026, 12:16

Partner wallet funds inaccessible with no effective intervention

I am lodging this complaint regarding Bidvest Bank’s role as the banking partner for Spot Money SA. Funds were successfully paid on 12 April 2026 into an account held at Bidvest Bank, as confirmed by official proof of payment from Sunbets. Despite confirmed receipt by Bidvest Bank, the funds are not accessible in the Spot Money wallet. Spot Money was completely unresponsive for several days across email, live chat, and social media. Only after escalation and submission of proof of payment did they acknowledge the issue, stating that the funds are “not reflecting on their side” and that the matter is under investigation by their finance team. No reference number or resolution timeframe was initially provided. This is not a failed payment — it is a post‑receipt issue, where customer funds are effectively inaccessible, while the partner fintech’s support channels are non‑functional. This raises serious concerns regarding oversight, escalation mechanisms, and safeguarding of customer funds within the partner relationship. Given Bidvest Bank’s role as the regulated banking partner, I am concerned about: Delays in intervention where partner fintechs fail to provide access to funds Lack of clear escalation paths for affected customers The impact on users who rely on immediate access to small balances for daily necessities I am sharing this here to prompt visibility and accountability, and to encourage Bidvest Bank to urgently review and strengthen controls when partner financial service providers fail customers in this manner.

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A

1 reviews | Active since Jan 2020

16 Apr 2026, 12:16

Partner wallet funds inaccessible with no effective intervention

I am lodging this complaint regarding Bidvest Bank’s role as the banking partner for Spot Money SA. Funds were successfully paid on 12 April 2026 into an account held at Bidvest Bank, as confirmed by official proof of payment from Sunbets. Despite confirmed receipt by Bidvest Bank, the funds are not accessible in the Spot Money wallet. Spot Money was completely unresponsive for several days across email, live chat, and social media. Only after escalation and submission of proof of payment did they acknowledge the issue, stating that the funds are “not reflecting on their side” and that the matter is under investigation by their finance team. No reference number or resolution timeframe was initially provided. This is not a failed payment — it is a post‑receipt issue, where customer funds are effectively inaccessible, while the partner fintech’s support channels are non‑functional. This raises serious concerns regarding oversight, escalation mechanisms, and safeguarding of customer funds within the partner relationship. Given Bidvest Bank’s role as the regulated banking partner, I am concerned about: Delays in intervention where partner fintechs fail to provide access to funds Lack of clear escalation paths for affected customers The impact on users who rely on immediate access to small balances for daily necessities I am sharing this here to prompt visibility and accountability, and to encourage Bidvest Bank to urgently review and strengthen controls when partner financial service providers fail customers in this manner.

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1 reviews | Active since Jan 2020

24 Mar 2026, 09:36

Mentally & Emotionally Exhausted

On the 6th of March 2026 I paid a client of bidvest bank a sum of R15,500 & it turned out the client was a *****/****mer. I reported this incident to Bidvest Bank & my bank (Capitec) so that they can secure my money & they actually did. My problem now is that Capitec told me they would resolve the matter within 2 weeks..we are on day 18 now & I still haven’t gotten my money back from Bidvest Bank & when I contacted Bidvest Bank today to enquire about how much longer do I have to wait to get my money back & they refused to tell me & told me to ask Capitec. How can Capitec know the Answer to that? Why is Bidvest Bank ducking & diving instead of returning the monies to the rightful owner? They’ve had enough time to ask their client for supporting documents & I’m certain the ****mer doesn’t have any supporting documents. Yet they’re stalling to reimburse what is rightfully mine.

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A

1 reviews | Active since Jan 2020

24 Mar 2026, 09:36

Mentally & Emotionally Exhausted

On the 6th of March 2026 I paid a client of bidvest bank a sum of R15,500 & it turned out the client was a *****/****mer. I reported this incident to Bidvest Bank & my bank (Capitec) so that they can secure my money & they actually did. My problem now is that Capitec told me they would resolve the matter within 2 weeks..we are on day 18 now & I still haven’t gotten my money back from Bidvest Bank & when I contacted Bidvest Bank today to enquire about how much longer do I have to wait to get my money back & they refused to tell me & told me to ask Capitec. How can Capitec know the Answer to that? Why is Bidvest Bank ducking & diving instead of returning the monies to the rightful owner? They’ve had enough time to ask their client for supporting documents & I’m certain the ****mer doesn’t have any supporting documents. Yet they’re stalling to reimburse what is rightfully mine.

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1 reviews | Active since Jan 2020

23 Mar 2026, 11:35

Immediate Payment to Bidvest never reflects.

Every single time an immediate payment has been done into my account, it does not reflect. I call Bidvest hours later, I am then asked to send POP. The last time it took 4 days to reflect. Today, i sent the POP from Nedbank that clearly states 30min, again 5 hours later, i called Bidvest and again they request POP which i have mailed them. These are funds that i require IMMEDIATELY - hence the immediate payment. But Bidvest does not come to the party. 2 hours after the mail - and still no response.

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A

1 reviews | Active since Jan 2020

23 Mar 2026, 11:35

Immediate Payment to Bidvest never reflects.

Every single time an immediate payment has been done into my account, it does not reflect. I call Bidvest hours later, I am then asked to send POP. The last time it took 4 days to reflect. Today, i sent the POP from Nedbank that clearly states 30min, again 5 hours later, i called Bidvest and again they request POP which i have mailed them. These are funds that i require IMMEDIATELY - hence the immediate payment. But Bidvest does not come to the party. 2 hours after the mail - and still no response.

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1 reviews | Active since Jan 2020

17 Mar 2026, 14:06

Bidvest Bank the worst bank

Bidvest has frozen my business banking account due to "FICA" requirements. Their system says its only due on 5 July 2027. I received no prior warning at all. Just freeze. As is perfectly normal for this pathetic bank. This is not the first time they have done it. I also cannot get a reference number from them to provide to the Banking Ombudsman as "We don't give out reference numbers for complaints, you can use my name"- says the call centre person. DO NOT have an account there, it is NOT safe.

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A

1 reviews | Active since Jan 2020

17 Mar 2026, 14:06

Bidvest Bank the worst bank

Bidvest has frozen my business banking account due to "FICA" requirements. Their system says its only due on 5 July 2027. I received no prior warning at all. Just freeze. As is perfectly normal for this pathetic bank. This is not the first time they have done it. I also cannot get a reference number from them to provide to the Banking Ombudsman as "We don't give out reference numbers for complaints, you can use my name"- says the call centre person. DO NOT have an account there, it is NOT safe.

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