NB
Nadine B
Active since Nov 2017
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Immediate Payment to Bidvest never reflects.
Every single time an immediate payment has been done into my account, it does not reflect. I call Bidvest hours later, I am then asked to send POP. The last time it took 4 days to reflect. Today, i sent the POP from Nedbank that clearly states 30min, again 5 hours later, i called Bidvest and again they request POP which i have mailed them. These are funds that i require IMMEDIATELY - hence the immediate payment. But Bidvest does not come to the party. 2 hours after the mail - and still no response.
3 replies
8 months ago
No assistance from ***** Department
Been Banking with Bidvest for years. On the 18th September I did an E-Commerce purchase which was a ****, I was debited twice with 2 different amounts. I immediately contacted Bidvest ***** - spoke to Noluthando. The amounts were still Pending. I was e-mailed forms to complete. The forms were already completed by someone else. I requested "clean" forms. I completed the Forms at least 4 times, each time with changes requested by the Bank. It's almost a month later, and I have had NO assistance from the Bank, even after sending them e-mail threads on the ****mer and Screenshots of it being a ****. Is there anybody at Bidvest not working under supervision that can assist with the reversals of these amounts?
2 replies
16 months ago
Not as good as it seems!
After 3 months with Debt Rescue, things were not going right. Read the reviews and decided to withdraw my Contract. Memory instructed Katekane to forward me a 17W Form to complete to withdraw. Katekane sent a long e-mail threatening about Attorneys. I requested the Form again and have heard nothing from them. Taking the matter further.
1 reply
19 months ago
Dealt with Angelene, who literally held my hand through the entire process
Dealt with Angelene, who literally held my hand through the entire process. Amazing 🤩
1 reply
27 months ago
Truworths Online Service Portal - Shocking
I did 3 online purchases with Truworths. Not 1 order arrived within 5 - 7 days. I returned everything to the store. The 3rd delivery, I had for a week, when trying to returning it, I was told i couldn't because it was still marked as Ïn Progress". I have requested that my Account be closed due to very poor service, but Truworths still want me to pay delivery fees.
1 reply
27 months ago
Worst App for Meter Readings and Bills
This is not about Load Shedding. I accept Load Shedding. This is about the WORST APP EVER, for meter readings and bills. You can wait up to 45 min for the App to open - only to complete ALL details and then have no "space" to enter a valid meter reading on the date specified by Eskom.
0 replies
37 months ago
Received incorrect item - which is Non Refundable / Returnable. Their error, not mine.
Ordered a Foundation and a Mascara. Received a Foundation and a Blusher - which they are saying is Non Returnable, Refundable. I contacted them the minute I opened the Box, sent all the Images through as requested. I have been pushed from Fayzel, to Avela, to Nariema. This has taken 3 days. Nobody responds.
0 replies
67 months ago
Takealot does not support 2 year Product Warranty
I bought a Kreepy Krawly head 13 months ago that has stopped working. The item comes with a 2 year Warranty. When i tried requesting a credit, i got an out of 6 month warranty reply. I responded stating that the product has a 2 year warranty, to which i got an out of 1 year warranty. Again i responded that the product has a 2 year warranty. I was then asked to upload Photos of the packaging that stated this, which i did. It's been a week and i am being sent from pillar to post. When calling in and e-mailing, i am getting responses on an OLD credit and replacement. Returns e-mailed me again today stating a 1 year warranty, and then stating that they would "escalate" the matter. How long is this going to take?
0 replies
77 months ago
BIDVEST - No action of Fraud / Scam Dispute
I ordered a product online, and within 24 hours, was alerted that it was a SCAM. I contacted Bidvest Bank within 24 hours to stop the payment. I was informed to fill in Fraudulent documents which I did within 24 -36hours, i was then informed to get an Affidavit, which i did, i was then informed that i needed to cancel my Bank Card, which i did, i was then informed to go into a bank, which i did. All documents sent, causing a delay of 5 days from the date of complaint. I was then told it would be sent to the Fraud department and i would get feedback within 14 days. It's a month, and after emailing to follow up, i was informed i had not answered questions. Email thread of several mails over a 5 day period of Bidvest wasting my time. When i called today, the Fraud department could not answer any questions and asked if she could ask ONE of her Team Leaders to assist. ALL the Team Leaders were OUT. How is that possible if you are working under supervision. So Bidvest has done nothing about my SCAM, and clearly wasted the time to stop the transaction after emailing proof that the Merchant was uncontactable. This is a very poor show from Bidvest. You have not done anything and clearly don't have a FRAUD alert department. I would like the money reversed by Bidvest, since i was pushed from pillar to post by the Bank and they have done nothing to assist from the 27th Dec until today 22 Jan 2020
3 replies
81 months ago
Security of R3367 MISSING and a new bill of R4624 - average spend R600 - R800
I have been living at the same address for 6 ye*****ach month, i photograph my meter and send it through to Ameer Arnold @ Eskom because I was tired of exorbitant estimates, I am one person. There are 2 months where i did not pay, July and August, as i called the number for my billing as the Invoice - stated R2120 which was impossible.The automated response said i was in Credit. I was contacted by Eskom in Bellville asking whether i had moved? I have not moved. My Security Deposit of R3367,00 is missing? 2 months Electricity does not equal R3367,00. Please advise WHO tried to cash in on the Deposit. Please advise WHERE the Deposit is. I received a bill for September of R590, which I paid. I emailed everything, including copies of bills and EFT’s, and was told my deposit would be put back. Now, if I call the number it says I have a bill of R4624 I have the meter readings and copies of all emails. I want my deposit back, and to be correctly charged for July and August. I am not emailing Customer Services again, as they don’t revert back, and request that I follow up. This is me following up? Query Ref 312695799
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (94.11764705882354%)