Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Debt Rescue demonstrates consistently strong individual consultant service, with dozens of named staff members praised for exceptional helpfulness and empathy. The business excels at onboarding and relationship management, though a recurring minority of clients report serious failures in payment distribution accuracy, prolonged communication breakdowns on complex queries, and significant delays in obtaining clearance certificates after completing the debt review process.
Top Strengths:
- •Customer Service & Professional Guidance: Customers overwhelmingly praise named consultants like Memory, Shannon, Owen, Rochelle, and Trisha for going above and beyond with patience, empathy, and proactive follow-ups throughout the debt review journey.
Replied to 7.59493670886076% of negative reviews
Typically takes less than 29h 4m to reply
TrustIndex
8.1
Score
Avg Reply
1110
Hours
NPS Score
48
Recommended: Likely
Replied to 7.59493670886076% of negative reviews
Typically takes less than 29h 4m to reply
Apr '25 - Mar '26
Recent reviews (2,430)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Trisha Govender what a Star
Trisha Govender was a big help.She answered all my Qeustions and help me understand what was required.
1 reviews | Active since Jan 2020
Trisha Govender what a Star
Trisha Govender was a big help.She answered all my Qeustions and help me understand what was required.
1 reviews | Active since Jan 2020
It’s almost a year since I started my journey with Debt Rescue, and I can honestly say it was the best decision I’ve ever made
It’s almost a year since I started my journey with Debt Rescue, and I can honestly say it was the best decision I’ve ever made. From day one, the team has been incredibly helpful, understanding, and professional. They took the time to explain everything clearly, making sure I felt confident and supported every step of the way. The staff provide excellent service — always friendly, patient, and quick to respond whenever I have questions. I’ve already noticed such a positive difference in my financial situation and peace of mind. Thank you, Debt Rescue, for helping me get back on track and for genuinely caring about your clients. I highly recommend them to anyone who’s struggling with debt and looking for a trustworthy company to help.
1 reviews | Active since Jan 2020
It’s almost a year since I started my journey with Debt Rescue, and I can honestly say it was the best decision I’ve ever made
It’s almost a year since I started my journey with Debt Rescue, and I can honestly say it was the best decision I’ve ever made. From day one, the team has been incredibly helpful, understanding, and professional. They took the time to explain everything clearly, making sure I felt confident and supported every step of the way. The staff provide excellent service — always friendly, patient, and quick to respond whenever I have questions. I’ve already noticed such a positive difference in my financial situation and peace of mind. Thank you, Debt Rescue, for helping me get back on track and for genuinely caring about your clients. I highly recommend them to anyone who’s struggling with debt and looking for a trustworthy company to help.
1 reviews | Active since Jan 2020
Service Excellence
Thank You Trisha Govender for your asistance in obtaining a clearance certificate . What a smooth process thanks to You. You are service excellence itself.
1 reviews | Active since Jan 2020
Service Excellence
Thank You Trisha Govender for your asistance in obtaining a clearance certificate . What a smooth process thanks to You. You are service excellence itself.
1 reviews | Active since Jan 2020
THANK YOU for your understanding and that you always treat everyone with respect and always answers no matter what If only everyone can have so much love and care for others like you do
THANK YOU for your understanding and that you always treat everyone with respect and always answers no matter what If only everyone can have so much love and care for others like you do. You have really stood by me in my Debt review journey and you are literally holding my hand I do appreciate you so much Frederick Ruiters
1 reviews | Active since Jan 2020
THANK YOU for your understanding and that you always treat everyone with respect and always answers no matter what If only everyone can have so much love and care for others like you do
THANK YOU for your understanding and that you always treat everyone with respect and always answers no matter what If only everyone can have so much love and care for others like you do. You have really stood by me in my Debt review journey and you are literally holding my hand I do appreciate you so much Frederick Ruiters
1 reviews | Active since Jan 2020
The experience of going to them was better than I expected, the stuff is so welcoming,friendly and knows how to work work with people
The experience of going to them was better than I expected, the stuff is so welcoming,friendly and knows how to work work with people. Lucy,Mbali,Memory,Vivian even the reception lady you guys are the best . Thank you for giving me a piece of mind & hope for a better tomorrow.
1 reviews | Active since Jan 2020
The experience of going to them was better than I expected, the stuff is so welcoming,friendly and knows how to work work with people
The experience of going to them was better than I expected, the stuff is so welcoming,friendly and knows how to work work with people. Lucy,Mbali,Memory,Vivian even the reception lady you guys are the best . Thank you for giving me a piece of mind & hope for a better tomorrow.