RV
Reghardt V
Active since Jan 2021
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Partner wallet funds inaccessible with no effective intervention
I am lodging this complaint regarding Bidvest Bank’s role as the banking partner for Spot Money SA. Funds were successfully paid on 12 April 2026 into an account held at Bidvest Bank, as confirmed by official proof of payment from Sunbets. Despite confirmed receipt by Bidvest Bank, the funds are not accessible in the Spot Money wallet. Spot Money was completely unresponsive for several days across email, live chat, and social media. Only after escalation and submission of proof of payment did they acknowledge the issue, stating that the funds are “not reflecting on their side” and that the matter is under investigation by their finance team. No reference number or resolution timeframe was initially provided. This is not a failed payment — it is a post‑receipt issue, where customer funds are effectively inaccessible, while the partner fintech’s support channels are non‑functional. This raises serious concerns regarding oversight, escalation mechanisms, and safeguarding of customer funds within the partner relationship. Given Bidvest Bank’s role as the regulated banking partner, I am concerned about: Delays in intervention where partner fintechs fail to provide access to funds Lack of clear escalation paths for affected customers The impact on users who rely on immediate access to small balances for daily necessities I am sharing this here to prompt visibility and accountability, and to encourage Bidvest Bank to urgently review and strengthen controls when partner financial service providers fail customers in this manner.
1 reply
2 months ago
Unresponsive support and unresolved wallet balance – ongoing and systemic issue
I am lodging this complaint due to Spot Money’s failure to provide basic customer support and resolve a wallet transaction issue within a reasonable timeframe. Funds were deposited into my Spot Money wallet more than 48 hours ago and are still not reflecting. I have contacted Spot Money support via email multiple times. No response has been received, nor has any acknowledgement or reference number been issued. There is no alternative communication channel, leaving customers with absolutely no recourse. This matter is particularly concerning because it is not an isolated incident. The Spot Money wallet has had repeated problems, and a review of social media platforms shows widespread complaints from users experiencing the same issues: missing or delayed wallet funds and complete silence from support. Despite this, Spot Money has seemingly failed to implement corrective action or communicate transparently with customers. A financial services provider has a duty to ensure timely access to funds and effective customer communication. Spot Money is currently failing on both counts. This raises serious concerns about operational reliability and customer protection. I am posting this review publicly in order to prompt a response and resolution. If this matter remains unresolved, I will be forced to consider escalating it further.
0 replies
23 months ago
No Response from RCS Customer service
For weeks been sending emails with no response at all regarding a credit on my loan account that needs to be reimbursed to me. Can not rate a service when there is absolute no service received. Being registered as a Financial Service Provider I will lodge a claim against them for misconduct. Unacceptable.
1 reply
43 months ago
Unable to get access funds in closed business bank account
I closed my business account and a customer accidently paid into the account. The funds was not reversed back to the customer. I went in to the branch and they can see the funds however they can not assist me because the account is closed. I want Nedbank to sort this out immediately as they are stealing the money. If I dont receive feedback I will report to the ombudsman. This is unacceptable
0 replies
58 months ago
Edgars Account Closure
I have been trying to close my Edgars account with no result this is unacceptable ! I see a lot of customers complaining about this and its time to escalate this to the ombudsman. Please comment if you are also struggling so we can make a big case with the ombudsman.
0 replies
58 months ago
EDGARS Account closure
I have been trying to close my Edgars account with no result this is unacceptable ! I see a lot of customers complaining about this and its time to escalate this to the ombudsman. Please comment if you are also struggling so we can make a big case with the ombudsman.
1 reply
65 months ago
Huge Disappointment
Absolutely pathetic cloud software !! No customer support or service !!!
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
7 (100%)