JT
Jo T
Active since Dec 2021
6
Reviews
0
Industries
Reviews
6 reviews3 weeks ago
Still no remedy after Bidvest Bank's appalling service
Update on Bidvest: Despite saying they would escalate the matter, Bidvest Bank has not done anything to help. And even though the bank's "customer care" department conceded the "mistake" was due to a failure of its "system", it sent an email to me asking me to get a letter from the retailer concerned. I refused to do this, saying the mistake was Bidvest Bank's failure and I should not be expected to do its work for it. So as it stands, two weeks after I made the purchases which were double-deducted by Bidvest, I still cannot use my card and I am still in arrears. I have had to borrow money from friends to feed my pets and myself. I have had to spend money on air time (to contact the bank and the retailer) as well as data. Once again, I put one star only because there was no option to put NO STARS. I suggest people should definitely consider another bank if they are thinking of joining Bidvest unless they are happy with appalling customer service. My original complaint: On Tuesday, May 5, Bidvest Bank double-deducted two amounts of money from my account, leaving me overdrawn and unable to use my card. I discovered the minus amount on my card on Saturday when I needed to get groceries and pet food. I phoned Bidvest Bank immediately and asked why my account was in arrears. I was sent dispute forms, which I filled in and sent back to the bank. On Monday, I phoned Bidvest Bank AGAIN. They said the department that deals with disputes did not work at the weekend. Lucy, at "customer care" confirmed it was a mistake by Bidvest Bank (I thought the retailer might have double-deducted the two amounts) and said she would escalate the matter. On Tuesday (a week later), I phoned Bidvest Bank again. Lucy told me the matter would be resolved by May 20!!!!!!! Seriously??? I asked to speak to the manager - she/he was "on a call" and would phone me back. She/he did not. On Wednesday, I phoned AGAIN. Lucy said the manager was investigating the matter and would call me back. I said that was not acceptable and wanted to speak to him/her immediately. Lucy said she would get someone to phone me back. Of course no one did. It's now Friday and I still have not heard from Bidvest Bank and my card is still in arrears and I can't use it. To say that I am furious is putting it mildly. I am a pensioner (without a pension). I do not have a job. I am in desperate financial straits and my problem with Bidvest Bank is adding to my depression and anxiety. I can't buy food for my animals or for myself! How much longer do I have to wait before Bidvest Bank responds?
1 reply
1 month ago
Appalling service from Bidvest Bank
On Tuesday, May 5, Bidvest Bank double-deducted two amounts of money from my account, leaving me overdrawn and unable to use my card. I discovered the minus amount on my card on Saturday when I needed to get groceries and pet food. I phoned Bidvest Bank immediately and asked why my account was in arrears. I was sent dispute forms, which I filled in and sent back to the bank. On Monday, I phoned Bidvest Bank AGAIN. They said the department that deals with disputes did not work at the weekend. Lucy, at "customer care" confirmed it was a mistake by Bidvest Bank (I thought the retailer might have double-deducted the two amounts) and said she would escalate the matter. On Tuesday (a week later), I phoned Bidvest Bank again. Lucy told me the matter would be resolved by May 20!!!!!!! Seriously??? I asked to speak to the manager - she/he was "on a call" and would phone me back. She/he did not. On Wednesday, I phoned AGAIN. Lucy said the manager was investigating the matter and would call me back. I said that was not acceptable and wanted to speak to him/her immediately. Lucy said she would get someone to phone me back. Of course no one did. It's now Friday and I still have not heard from Bidvest Bank and my card is still in arrears and I can't use it. To say that I am furious is putting it mildly. I am a pensioner (without a pension). I do not have a job. I am in desperate financial straits and my problem with Bidvest Bank is adding to my depression and anxiety. I can't buy food for my animals or for myself! How much longer do I have to wait before Bidvest Bank responds? (I only put one star because there is no option to put NO STAR)
1 reply
11 months ago
****ming TradeFt
I have just been ****med on the TradeFt trading platform . It all sounded too good to be true, I fell for it and now I am in a financial trouble. Even though I phoned my bank - Bidvest - straight afterwards, it was not able to stop the transaction that was "pending". No response from: [email protected] One number "does not exist". It's other numbers are answered by a recording, giving options to press 1, 2, 3, 4 (customer support, compliance, file a complaint, the ext of account manager) - whatever you press, it just plays the message over and over and over again no matter what you press. If you press 0 to "hear this message again", loud nasty music plays. Please, do not get ****MED the way I have been.
0 replies
11 months ago
Miway is definitely not My way
A guy called Tebogo phoned me to renew and upgrade my car insurance policy. He gave me a "special" quote because I was such a "great client". Imagine my surprise when R300 more than the quote was deducted. I called and was told Tebogo would phone me back. I am still waiting. When I phoned to complain, I was promised I would be sent the recording of our conversation - I am still waiting. I decided I would cancel the policy - while on the phone, the line went dead. No one called me back. I have sent a complaint - yes, you guessed it, I'm still waiting for it to be dealt with. I gave them one star because there was no option to give Miway zero stars. Not impressed.
1 reply
34 months ago
Standard Bank Trust not so trustworthy!
In September last year, I received notice that my husband, who at that stage had been dead for 16 years, had an investment with NedGroup. I phone NedGroup which confirmed the investment but said I had to go through the Master of the Court and/or Standard Trust before they could release the money. Standard Trust had failed to find the investment at the time of his death. I immediately contacted the Master of the Court who ordered Standard Bank Trust to reopen the estate so that the money could be released. I have been emailing the bank since September 2022 on a regular basis but they always have an excuse and have still not managed to get the money released. Their utter incompetence and disrespect astound me. It has taken nearly a year and the money has still not been released. Complete and utter incompetence.
1 reply
54 months ago
Tidee: scam or not?
Tidee does not deserve any ranking. I bought an airfryer on Black Friday and got confirmation from Tidee. Since then not a word: NO RESPONSE. I think I was scammed. I would suggest everyone stay well away from this company.
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
6 (100%)