Renew-it Bedfordview
Verified Business
|4.7|446 Reviews (last 12 months)|Responds in 20h 43m
Renew-it Bedfordview
Verified Business
|4.7
446 Reviews (last 12 months)
Responds in 20h 43m
Rated in:
Scores reflect the Overall AI Score for each category
Renew-it Bedfordview
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-it Bedfordview earns strong praise for proactive communication and friendly service advisors, particularly Phindile and Prisca. However, a meaningful minority of customers report extended repair delays stretching into months, paint defects, missing parts, and unresolved workmanship issues. Insurance-referred clients describe poor escalation handling on complex jobs, contrasting sharply with the polished experience most standard repairs receive.
Replied to 85% of negative reviews
Reply time on negative reviews: 12h 49m
TrustIndex
9
Ranking
#3
in Repairs & Service
Reply Time
20h 43m
NPS Score
9
Recommended: Likely
Replied to 85% of negative reviews
Reply time on negative reviews: 12h 49m
Sep '25 - Aug '26
Based on recent customer reviews, Renew-it Bedfordview earns strong praise for proactive communication and friendly service advisors, with Phindile and Prisca repeatedly named as standout performers. However, a meaningful minority of customers describe extended turnaround times, poor workmanship requiring rework, and serious communication breakdowns on complex insurance claims, creating a polarised experience profile.
Renew-it Bedfordview's biggest strength, according to Hellopeter's AI analysis, is Communication & Aftercare. Customers consistently praise twice-weekly progress updates via WhatsApp and phone. Named advisors like Phindile and Prisca are described as proactive, keeping clients informed at every repair stage, which builds trust and eases insurance claim anxiety.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2011
Avoid Renew-it Bedfordview – shocking service, delays and lack of accountability My vehicle was involved in an accident on 12 March 2026 and the claim was approved by Discovery Insure on 18 March 2026. More than two months later, I still do not have my vehicle back from Renew-it Bedfordview. The issue has not only been the excessive delay, but the complete lack of communication, accountability, and professionalism throughout the process. On 7 April, Discovery advised me that the vehicle had moved into the panel-beating bay. Then on 11 May, Renew-it informed Discovery that the repairs had been completed. However, after struggling to get meaningful updates, I eventually went to the branch in person on 19 May together with my insurance broker, only to discover that the vehicle was nowhere near complete. We were told the job had apparently been closed due to a “system error”. This was incredibly concerning, especially considering that Discovery had already been informed that the repair was complete. While Dario (Workshop Manager) was at least willing to engage and provide updates, my experience with other management staff at the branch was extremely poor. I found the service manager dismissive, arrogant and unwilling to take accountability for the situation. To make matters worse, I was repeatedly told that the vehicle would be delivered back to me, only for those commitments to fall through at the last minute. Most recently, after the vehicle had supposedly gone through multiple QC checks and insurer assessments, I was informed that there was now a serious knocking sound while driving and the vehicle had to be returned to the workshop again with no ETA. Even after escalating the matter formally, branch management still failed to contact me despite being requested to do so. At this stage I have completely lost confidence in Renew-it Bedfordview’s quality control, communication, and management processes. No customer should have to chase basic updates, physically visit a repair centre to discover the real status of their vehicle, or endure this level of incompetence and lack of accountability. I would strongly caution anyone considering using Renew-it Bedfordview.
1 reviews | Active since Dec 2011
Avoid Renew-it Bedfordview – shocking service, delays and lack of accountability My vehicle was involved in an accident on 12 March 2026 and the claim was approved by Discovery Insure on 18 March 2026. More than two months later, I still do not have my vehicle back from Renew-it Bedfordview. The issue has not only been the excessive delay, but the complete lack of communication, accountability, and professionalism throughout the process. On 7 April, Discovery advised me that the vehicle had moved into the panel-beating bay. Then on 11 May, Renew-it informed Discovery that the repairs had been completed. However, after struggling to get meaningful updates, I eventually went to the branch in person on 19 May together with my insurance broker, only to discover that the vehicle was nowhere near complete. We were told the job had apparently been closed due to a “system error”. This was incredibly concerning, especially considering that Discovery had already been informed that the repair was complete. While Dario (Workshop Manager) was at least willing to engage and provide updates, my experience with other management staff at the branch was extremely poor. I found the service manager dismissive, arrogant and unwilling to take accountability for the situation. To make matters worse, I was repeatedly told that the vehicle would be delivered back to me, only for those commitments to fall through at the last minute. Most recently, after the vehicle had supposedly gone through multiple QC checks and insurer assessments, I was informed that there was now a serious knocking sound while driving and the vehicle had to be returned to the workshop again with no ETA. Even after escalating the matter formally, branch management still failed to contact me despite being requested to do so. At this stage I have completely lost confidence in Renew-it Bedfordview’s quality control, communication, and management processes. No customer should have to chase basic updates, physically visit a repair centre to discover the real status of their vehicle, or endure this level of incompetence and lack of accountability. I would strongly caution anyone considering using Renew-it Bedfordview.
1 reviews | Active since May 2026
Renewit delivered the worst service I have ever experienced .this company breached my consumer rights and cause unnecessary stress and trauma.i will never use them again.
1 reviews | Active since May 2026
Renewit delivered the worst service I have ever experienced .this company breached my consumer rights and cause unnecessary stress and trauma.i will never use them again.
Renew-it Bedfordview scores 4 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Communication (4.4); their weakest is Turnaround Time (3.4). The top AI-rated Repairs & Service business on Hellopeter is Eljoney Executive Body Repairs (4.7). How is the AI Score calculated? →
Renew-it Bedfordview has a TrustIndex of 9 out of 10 on Hellopeter, based on 446 reviews in the last 12 months. They reply to 85% of negative reviews, typically within 12 hours 49 min. Hellopeter has tracked Renew-it Bedfordview across 2,853 total reviews. How is the TrustIndex calculated? →