Endless Delays, Poor Communication and No Accountability

Avoid Renew-it Bedfordview – shocking service, delays and lack of accountability

My vehicle was involved in an accident on 12 March 2026 and the claim was approved by Discovery Insure on 18 March 2026. More than two months later, I still do not have my vehicle back from Renew-it Bedfordview.

The issue has not only been the excessive delay, but the complete lack of communication, accountability, and professionalism throughout the process.

On 7 April, Discovery advised me that the vehicle had moved into the panel-beating bay. Then on 11 May, Renew-it informed Discovery that the repairs had been completed. However, after struggling to get meaningful updates, I eventually went to the branch in person on 19 May together with my insurance broker, only to discover that the vehicle was nowhere near complete. We were told the job had apparently been closed due to a “system error”.

This was incredibly concerning, especially considering that Discovery had already been informed that the repair was complete.

While Dario (Workshop Manager) was at least willing to engage and provide updates, my experience with other management staff at the branch was extremely poor. I found the service manager dismissive, arrogant and unwilling to take accountability for the situation.

To make matters worse, I was repeatedly told that the vehicle would be delivered back to me, only for those commitments to fall through at the last minute. Most recently, after the vehicle had supposedly gone through multiple QC checks and insurer assessments, I was informed that there was now a serious knocking sound while driving and the vehicle had to be returned to the workshop again with no ETA.

Even after escalating the matter formally, branch management still failed to contact me despite being requested to do so.

At this stage I have completely lost confidence in Renew-it Bedfordview’s quality control, communication, and management processes. No customer should have to chase basic updates, physically visit a repair centre to discover the real status of their vehicle, or endure this level of incompetence and lack of accountability.

I would strongly caution anyone considering using Renew-it Bedfordview.