SN
Saishan N
Active since Dec 2011
8
Reviews
0
Industries
Reviews
8 reviews2 weeks ago
Endless Delays, Poor Communication and No Accountability
Avoid Renew-it Bedfordview – shocking service, delays and lack of accountability My vehicle was involved in an accident on 12 March 2026 and the claim was approved by Discovery Insure on 18 March 2026. More than two months later, I still do not have my vehicle back from Renew-it Bedfordview. The issue has not only been the excessive delay, but the complete lack of communication, accountability, and professionalism throughout the process. On 7 April, Discovery advised me that the vehicle had moved into the panel-beating bay. Then on 11 May, Renew-it informed Discovery that the repairs had been completed. However, after struggling to get meaningful updates, I eventually went to the branch in person on 19 May together with my insurance broker, only to discover that the vehicle was nowhere near complete. We were told the job had apparently been closed due to a “system error”. This was incredibly concerning, especially considering that Discovery had already been informed that the repair was complete. While Dario (Workshop Manager) was at least willing to engage and provide updates, my experience with other management staff at the branch was extremely poor. I found the service manager dismissive, arrogant and unwilling to take accountability for the situation. To make matters worse, I was repeatedly told that the vehicle would be delivered back to me, only for those commitments to fall through at the last minute. Most recently, after the vehicle had supposedly gone through multiple QC checks and insurer assessments, I was informed that there was now a serious knocking sound while driving and the vehicle had to be returned to the workshop again with no ETA. Even after escalating the matter formally, branch management still failed to contact me despite being requested to do so. At this stage I have completely lost confidence in Renew-it Bedfordview’s quality control, communication, and management processes. No customer should have to chase basic updates, physically visit a repair centre to discover the real status of their vehicle, or endure this level of incompetence and lack of accountability. I would strongly caution anyone considering using Renew-it Bedfordview.
1 reply
64 months ago
Don't bother, they don't give feedback
I have a reference number (EJR201126000008) from an issue that was lodged in November last year. I have also sent through all of the supporting documentation twice. Not only was this issue never resolved, but I've also never received any feedback. On their correspondence they say that they will provide feedback "on or before the expiry of the 20th business day" but it has now been approx. 63 working days with no feedback. This kind of service is pathetic!, and judging from their current rating and the other reviews on this page, Experian just don't care about customer service!
1 reply
76 months ago
Absa refuses to close an account because of R1 uncleared from 5 months ago
I am unable to close a cheque account due to an uncleared amount of R1 from November 2019. This amount was for an account verfication when I signed up with a new insurer but for some reason it hasn't cleared and Absa refuses to close my account. I really feel like Absa is using R1 to hold me at ransom, as I am still charged the account fee and they charge me for being overdrawn on the account, but the only reason it is overdrawn is because I no longer use the account and they refuse to close it. I understand that an account can't be closed if it has uncleared transactions, but this transaction was from 5 months ago and no one can tell me how to get it cleared. Even the insurer who did the charge said that they don't understand why it is still there.
1 reply
76 months ago
Absa Homeloans still tries to penalise you for early cancellation even after serving the 90 day notice period.
I am in the process of selling a property where I took my home loan through Absa Homeloans. I am well aware of the early termination penalty, so in accordance with Absa rules, I placed notice of my intention to sell last year. By 6 November 2019, I had already searved the 90 notice at which point I informed them that the property was still on sale and I would like to extend my notice. This was acknowledged by the Home Loans cancellation team and was due to expire on 03 February 2020. I had again contacted them on 26 January 2020, when I had received an offer on the property to inform them that my notice would expire on 03 February 2020 and I would therefore like to extend it again. This too was acknowledged as received and due to expire on 24 April 2020, but when the transfer attorneys obtained the cancellation figures from Absa on 20 February 2020, there is still a full 90 day interest penalty added. I'm really disappointed as I followed the rules and Absa still tries to charge me for something they have no right to. What more do you want Absa?
2 replies
91 months ago
Disappointing Customer Service for an International Company
Dealing with DHL has been the most disappointing experience. My shipment arrived in the country on 17 November, they asked me to pay customs duties which I did on 20 November. It is now 04 December and they still do not know where my shipment is. They have been supposedly 'investigating' for a week now with no results. I just want them to refund me so that I can use a more competent company for my shipment, but they say that they cannot refund me until the investigation is concluded. How much longer is this so called investigation going to take? If you haven't found it in a week, you're not going to find it. When you make a complaint, their Customer Care Exec Mulondi usually responds. He is a nice enough guy, but he promises you call backs which you never get. He promised me daily updates, but the only time I get an update is when I call him. I understand that they have processes to follow, but if a shipment hasn't been found in a week, then surely the inconvenienced customer should be refunded.
1 reply
113 months ago
Pricelock Debit Order
<p>I've been on the DSTV Explora premium pricelock plan for some time now and my account was debited with this every month but since August 2016 this was not debited. I tried calling Multichoice several times to inform them of this, each time, the contact centre representative said they cannot and they will escalate this to the debit orders team and someone will call me back. I was never called back.</p> <p> </p> <p>As of January this year my account was handed over to a debt collection agency, I just spoke to their representative who confirmed that there has been a problem with Multichoice's debit order system and there have been clients impacted by this. They admitted that this was no fault of the client as it was a multichoice system, yet I now have to face a negative credit rating because Multichoice won't have the decency to call me themselves so they use third party debt collection comapanies.</p> <p> </p> <p>I still explained to the lady that even if they collect the outstanding amount, DSTV still needs to contact me to collect the monthly amount or it will continue adding up. I find it unacceptable that they way that DSTV has dealt with this is by handing me over to a collection agency when I have never been late with a single payment nor have I done anything to stop my debit order from being collected. Why should I face a negative credit rating because of this? And worse of all, when I initially signed up for the plan and didn't want to go onto debit order out of fear of something like this happening, I was told that Debit Order is my only option on this plan.</p> <p> </p> <p>Will someone from Multichoice please have the decency to call me back and sort this out.</p>
3 replies
134 months ago
Terrible Service
I was rushed to Netcare Linksfield hospital on the 25/05/2015 and whilst I'm grateful to the medical staff for their prompt response in getting me better again, I'm extremely disappointed in the admin staff as I've had nothing but hassles since then. Firstly I went back a few days later to obtain a sick note for work and I was told that they cannot help me as only the doctor who treated me can assist. I had to eventually return when that doctor was on duty just to obtain a sick note despite the fact that they have my treatment on their records.<br> <br> I was then informed this morning that the Medical Savings Account on my medical aid was depleted thanks to Netcare. I am fully covered for hospital emergencies through my medical aid, but instead of calling for authorisation like they said they would, someone obviously thought it would be easier to claim from the MSA.<br> <br> When I called my medical aid they said that no call was received for authorisation and I would have to speak to the case worker and have them resubmit, but I work full time so I don't have time to keep going back to linksfield to find the exact staff who was on duty when I was admitted. This is very disappointing.
1 reply
134 months ago
Affecting my credit rating due to lack of comms
I have a new nedbank homeloan which was registered on the 29th of May 2015. I was not contacted by Nedbank to inform me when to expect my first debit order, and when I asked the bond attorney over email she did not respond. Consequently I went in to a branch first thing on the 30th May 2015 and was informed that my first debit order will go off on the 1st June 2015. <br> <br> The consultant assisted me to call the homeloans call centre, and when I explained that the bond had just been registered yesterday and that I've still been paying rent thus I've made no arrangement to have funds available as no one had told me when I can expect to make the first payment she suggested that the only thing I can do is change the debit order date to the end of the month, and when I asked her to then proceed with this, she informed me that I need to speak to a specialist as she could not do it. So I wasted another 20 minutes only to find that out.<br> <br> When I asked to be transferred to a specialist, she told me that they had already left for the day and I can only speak to them Monday morning. I called first thing this morning and was told that my account was now under tracking and she cannot do anything.
1 reply
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