AP
Anton P
Active since Nov 2013
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
They worked as quickly as possible to get the car ready for collection
They worked as quickly as possible to get the car ready for collection. Appreciate the assistance and excellent service.
1 reply
70 months ago
No Response. No Customer Service
My upload speed is terrible. I am 0.46 Km from the nearest tower and I get less than 1 meg upload speed. I have logged faults and even requested that rain exchanges my indoor router for the outdoor one and not even gotten a response. There is really no customer service. Request number
2 replies
73 months ago
Complaint: Account no 439900401945 - 0116151146
Good Day, Please note that I would like to lodge a complaint. I was called and moved from my 4 Mb Adsl uncapped line to LTE. Firstly I was not advised that this was a sale upgrade and that my contract would be extended for a further 24 months. When I initially took the 4 Mb uncapped line not once was I notified that the line would be capped for speed at 200GB and then after a further 50GB it would then be halved again. No other ISP that I know of throttles their client at halfway. I called in to telkom to complain and was told this after the Fact. I then downloaded the Telkom app to my phone only to find out that I have been lied to yet again. The App stated that on my 4 Mb line which is uncapped that the actual throttle is at 150GB instead of 200GB. This is paramount to theft . why must I then stay with a service provider that lies. Does not disclose the actual limitation of of the product from the start of the contract. Please advise how you are going to fix the issue and provide compensation for the deceit and the sale of an incorrect product. I am awaiting an urgent response from Telkom. I am also in need of the details for perhaps the ombudsman or the NC Protection. Regards,
0 replies
74 months ago
Telkom Service Falling and Failing
I have requested on twitter feedback with regards to the cancellation penalties that i may be charges if i would want to cancel my policy prior to the end of the contract. Reasons for cancellation. I was not notified that my line, which is a Mb uncapped line would be slowed down after using 200GB to to half the speed. Understand that my Average speed is 2.7 Mbps so that gets halved. Then after the next 50GB that speed gets halved again. Not once was i notified of this. 2: the speed is so bad that you cant properly stream. 3 Trying to get a hold of a technical person to assist is a nightmare if you dont loose your airtime after hanging on for 10 minutes. So i am still awaiting a response from Telkom. Maybe i should go to the consumer protection.
1 reply
76 months ago
I am amazed at their generosity and fast and efficient service.
I am amazed at their generosity and fast and efficient service. I had won tickets to the A Viking thing Show. But my teenager is 16 years old. I sent an email requesting if we could change thee two fee children tickets to one adult due to my child's age this was done with no questions asked and so fast did not even have a chance to blink. I am very grateful for this . Thank you so very much
0 replies
76 months ago
They quick to blacklist but slow to refund
I over paid on my final account with Standard bank and requested a credit. The Total Amount to be refunded was R9711.09 but I have only been refunded R8632.08. I have requested to be paid the outstanding R1079.01 from the 06/02/2020 but I have not received this payment to day and no response from Xavier Cassie for feedback and have not received a proper response as yet.
2 replies
82 months ago
Telkom Still Sucks
So I was upgraded By telkom as they are doing away with the adsl lines. Not once was i i advised that there was a prorata that need to be paid. if i was advise i would have then made the decision on when to make the change so that it would not be firstly a surprise and would be in my budget. I was told i would only pay R599. this amount is still in correct. can you believe. If only there was fibre in my area. So now i have to get an affidavit done in order to dispute the pro rata amount. Telkom is useless when it comes to disclosure, Customer service or providing the optimal solution for a client
0 replies
82 months ago
Brillaint Hello Peter
Hello Peter has Made my day. I am very grateful for your service and gift. Thank you so very much.
1 reply
83 months ago
TELKOM REALLY DOES SUCK
I have been without internet since the 07/08/2019. this is due to poor service. No one taking ownership and closing options . I was upgraded to LTE due to Telkom cancelling the ads lines. escalated the matter twice. waited 24 hours for the sim to be activated only to find out that the call was not closed by the sales consultant. Service Excellence is Brilliant!!!!. So We are loosing business but will there be compensation .... Hell No. Not even A sorry . or a call from management. If Only there was Fibre in my area
0 replies
94 months ago
High Way Robbery
we signed up with open web 07/02/2018 - OW Number : OW52489 we were online for about 3 weeks and the lost service. Open web could not figure out the issue. we finally figured out that he telkom line had been cancelled and we would need to reinstate the telkom line. we then requested cancellation on 23/02/2018. which they could not even complete. they then stated that they cannot cancel as we must wait. I paid R389 for their service but was told that we must wait as they buy the service in advance for two months which was never advised to me or telephonic confirmed with myself or my wife. they then handed the account over even though payment was received for one month and we only had service for 3 weeks . I now must pay an additional R600 for a pathetic service provider that does not follow up or advise clients properly. I am absolutely disgusted with their service and how they handle clients. People rather go with Vumatel!!!!
0 replies
Review Distribution
5 Star
8 (53.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (46.666666666666664%)