OpenWeb
Claimed Business
OpenWeb
Claimed Business
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, OpenWeb is drawing significant frustration from customers across its SIM and connectivity services. A recurring theme is non-functional SIM cards, prolonged delivery delays, and difficulty reaching support through phone, WhatsApp, or email. Customers consistently mention being debited despite cancellations or service failures, with refunds rarely materialising. Several reviewers describe inconsistent communication from staff and feeling ignored once payment is taken. A small number of customers report a smooth onboarding and reliable connection, but these positive experiences are heavily outweighed by complaints about billing disputes and unresolved technical issues.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.4|23 Reviews
Jul '25 - Jun '26
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 13:14
5 Star Support and Service
WIth OpenWeb, you will get superb support and a connection that is solid. I pay for a 10Mbps Uncapped 5G connection, but they over deliver and I get over 21Mbps for it. I have been a customer for over a year and cannot be happier. I am considering joining their reseller program soon. You will never go wrong with this company
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 13:14
5 Star Support and Service
WIth OpenWeb, you will get superb support and a connection that is solid. I pay for a 10Mbps Uncapped 5G connection, but they over deliver and I get over 21Mbps for it. I have been a customer for over a year and cannot be happier. I am considering joining their reseller program soon. You will never go wrong with this company
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 13:20
Absolute Nightmare
So on Saturday morning at about 06h00 my unlimited fixed lte service with OpenWeb swas reduced to a download speed of 0.50 and upload of 0.40. I tried unsuccessfully to get hold of OpenWeb, it is impossible to speak to anyone. I sen messages Via WhatsApp and email to no avail. 3 days later I get an email from them saying they have opened a ticket. No feedback, nothing. They asked for a speedtest, which i sent 4, all done over the last 2 days, all showing literally no internet at all. I work from home so I have to spend money elsewhere to get internet, my service with OpenWeb cost me R900 per month. I put in a cancellation request and low and behold they still want me stick to their terms and condition which states I have to give one calendar month, even though i have no internet. These guys are not good, at all. If you decide to go with them you do so at your peril
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 13:20
Absolute Nightmare
So on Saturday morning at about 06h00 my unlimited fixed lte service with OpenWeb swas reduced to a download speed of 0.50 and upload of 0.40. I tried unsuccessfully to get hold of OpenWeb, it is impossible to speak to anyone. I sen messages Via WhatsApp and email to no avail. 3 days later I get an email from them saying they have opened a ticket. No feedback, nothing. They asked for a speedtest, which i sent 4, all done over the last 2 days, all showing literally no internet at all. I work from home so I have to spend money elsewhere to get internet, my service with OpenWeb cost me R900 per month. I put in a cancellation request and low and behold they still want me stick to their terms and condition which states I have to give one calendar month, even though i have no internet. These guys are not good, at all. If you decide to go with them you do so at your peril
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 09:04
Questionable Service
I subscribed to an OpenWeb MTN LTE SIM service on a month-to-month basis, receiving my SIM card around 15 April 2026. Within weeks the service proved unfit for purpose — the connection dropped 4 to 5 times, and the speeds delivered through the OpenWeb SIM were less than one fifth of what I receive on my personal MTN cellphone at the same location. I use this service to livestream church services, and the repeated drops directly disrupted those streams. I submitted a cancellation request immediately. What followed was weeks of deflection. Despite raising detailed grounds under the Consumer Protection Act (Sections 48, 51 and 54), OpenWeb's agent Zelda Coetzee (Tier 4 Customer Service Executive) responded to every single email with requests for a router label photograph and a physical address — neither of which is relevant to a cancellation request. This is an LTE SIM. It is mobile. There is no fixed installation address. When I pointed this out, I was told to "work with them" for a "speedy resolution." There was no resolution. My legal arguments were never addressed once across the entire correspondence. My request was simple: cancel my month-to-month service effective 31 May 2026, raise no further debits, and provide written proof of both. I asked for no refund. I accepted May's payment as full settlement. OpenWeb missed a final deadline of COB Friday 16 May 2026 without response. I have now been forced to: - Lodge a formal complaint with the National Consumer Commission (NCC) - Lodge a complaint with ICASA - Instruct my bank to cancel the debit order mandate and reverse any future OpenWeb debits Ticket Reference: #13486287 Account Reference: 10200050 User: 27718733485 I would not recommend OpenWeb to anyone. Their customer service process appears deliberately designed to exhaust consumers into giving up rather than resolving legitimate complaints. Avoid.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 09:04
Questionable Service
I subscribed to an OpenWeb MTN LTE SIM service on a month-to-month basis, receiving my SIM card around 15 April 2026. Within weeks the service proved unfit for purpose — the connection dropped 4 to 5 times, and the speeds delivered through the OpenWeb SIM were less than one fifth of what I receive on my personal MTN cellphone at the same location. I use this service to livestream church services, and the repeated drops directly disrupted those streams. I submitted a cancellation request immediately. What followed was weeks of deflection. Despite raising detailed grounds under the Consumer Protection Act (Sections 48, 51 and 54), OpenWeb's agent Zelda Coetzee (Tier 4 Customer Service Executive) responded to every single email with requests for a router label photograph and a physical address — neither of which is relevant to a cancellation request. This is an LTE SIM. It is mobile. There is no fixed installation address. When I pointed this out, I was told to "work with them" for a "speedy resolution." There was no resolution. My legal arguments were never addressed once across the entire correspondence. My request was simple: cancel my month-to-month service effective 31 May 2026, raise no further debits, and provide written proof of both. I asked for no refund. I accepted May's payment as full settlement. OpenWeb missed a final deadline of COB Friday 16 May 2026 without response. I have now been forced to: - Lodge a formal complaint with the National Consumer Commission (NCC) - Lodge a complaint with ICASA - Instruct my bank to cancel the debit order mandate and reverse any future OpenWeb debits Ticket Reference: #13486287 Account Reference: 10200050 User: 27718733485 I would not recommend OpenWeb to anyone. Their customer service process appears deliberately designed to exhaust consumers into giving up rather than resolving legitimate complaints. Avoid.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 10:40
Sim delivery
I would like an answer as to when or if I will get a SIM.Where do I need to drive because I have paid everything.I have been waiting since the 30th of April.Or give me my money to look for another provider.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Apr 2026, 08:33
OpenWeb is a *****. Beware
I activated a month to month service LTE SIM through OpenWeb ISP in mid February 2026. The SIM worked for a mere week after activation. It then stopped working during the first week of March 2026. The SIM could not be detected in any device (router or two phones) from the first week of March 2026. On 8 March I complained to support. I sent them photos, a video, and the ICCID (serial number of SIM) multiple times. We troubleshooted for days but they continued asking for the same troubleshooting over and over instead of replacing it or cancelling. They simply kept on kicking the can down the road. I then submitted a formal cancellation on 12 March 2026 via their website and email for a non working product and service. They only issued a cancellation reference number on 16 March and insisted on billing me until the end of April 2026, even though I never received any usable service since the first week of March 2026 (06/03/2026). I was billed for March and April 2026. They have violated my rights as a consumer by failing to provide a functioning product and service and continue to Debit. This company refuses to acknowledge my emails and do not answer the landline or support on whatsapp. One can not even visit a physical office. I am taking further steps. But let this be a warning to anyone doing business with OpenWeb. I should have done my due diligence before embarking on this nightmare of a company.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Apr 2026, 08:33
OpenWeb is a *****. Beware
I activated a month to month service LTE SIM through OpenWeb ISP in mid February 2026. The SIM worked for a mere week after activation. It then stopped working during the first week of March 2026. The SIM could not be detected in any device (router or two phones) from the first week of March 2026. On 8 March I complained to support. I sent them photos, a video, and the ICCID (serial number of SIM) multiple times. We troubleshooted for days but they continued asking for the same troubleshooting over and over instead of replacing it or cancelling. They simply kept on kicking the can down the road. I then submitted a formal cancellation on 12 March 2026 via their website and email for a non working product and service. They only issued a cancellation reference number on 16 March and insisted on billing me until the end of April 2026, even though I never received any usable service since the first week of March 2026 (06/03/2026). I was billed for March and April 2026. They have violated my rights as a consumer by failing to provide a functioning product and service and continue to Debit. This company refuses to acknowledge my emails and do not answer the landline or support on whatsapp. One can not even visit a physical office. I am taking further steps. But let this be a warning to anyone doing business with OpenWeb. I should have done my due diligence before embarking on this nightmare of a company.
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 06:16
OPEN WEBS BAD SERVICE
OpenWeb debited me after no service for 2 months although I cancelled with them within the relevant time frame. Plz people reconsider if url are thinking about doing business with Open Web coz their service is pathetic n they are a shady business to deal with. Absolutely disgusted with these people coz it was a bad experience from the start but I thought I will stay n change packages coz I wanted to give their service a chance. Be very careful before signing up with Open Web. Tnx.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 06:16
OPEN WEBS BAD SERVICE
OpenWeb debited me after no service for 2 months although I cancelled with them within the relevant time frame. Plz people reconsider if url are thinking about doing business with Open Web coz their service is pathetic n they are a shady business to deal with. Absolutely disgusted with these people coz it was a bad experience from the start but I thought I will stay n change packages coz I wanted to give their service a chance. Be very careful before signing up with Open Web. Tnx.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 16:49
Worst service
Worst signal ever, can’t get signal at all, basically all the time on emergency calls only and then when wanting to cancel still have the audacity to say I must give 1 month notice without having signal. Ridiculous and don’t recommend to anyone. If you thinking of joining, don’t!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 16:49
Worst service
Worst signal ever, can’t get signal at all, basically all the time on emergency calls only and then when wanting to cancel still have the audacity to say I must give 1 month notice without having signal. Ridiculous and don’t recommend to anyone. If you thinking of joining, don’t!!!
0
Replies (0)