Based on recent customer reviews, OpenWeb receives overwhelmingly negative feedback centered on extremely poor customer support, delayed SIM deliveries, and billing disputes. Customers repeatedly report unanswered emails, ignored WhatsApp messages, and unhelpful call centre agents, specifically naming staff members Zelda and Dane. Many reviewers describe being charged for services never activated or delivered, with refund requests going unresolved. Network reliability is also a concern, with reports of throttled data and non-functional SIM cards. A small number of customers found the signup process smooth and the product reliable once operational.
TrustIndex
5.9
Score
NPS Score
-51
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
products not working
We are resellers for Openweb their services are not working, we have been fighting with clients due to none working products, have been calling everyday with no luck all the products are not working.
1 reviews | Active since Jan 2020
Poor service
Would not recommend. Extremely quick arrange a payment and debit order then takes weeks to deliver after they promise 5-7 business days. When cancelling they don't provide a refund even though no service was activated or sim was delivered. I suspect that they catch alot of people using this method Would stay far away from these people
1 reviews | Active since Jan 2020
Poor service
Would not recommend. Extremely quick arrange a payment and debit order then takes weeks to deliver after they promise 5-7 business days. When cancelling they don't provide a refund even though no service was activated or sim was delivered. I suspect that they catch alot of people using this method Would stay far away from these people
1 reviews | Active since Jan 2020
****MERS OPENWEB RESELLER PROGRAM
This business is a ****,their website is legit,promising good results and business but they sick in everything .They require deposit in. Order to buy their services,after depositing they do t deliver,excuses after excuses when you want your deposit back they deactivate your account, to be save don't do business with them . To date I'm still struggling,they will say before yobuy airtime or wifi simcards,you must first buy blank Sim, then when you demand delivery,they'll say your address is not registered as a courier destination,you register it, still dololo,
1 reviews | Active since Jan 2020
****MERS OPENWEB RESELLER PROGRAM
This business is a ****,their website is legit,promising good results and business but they sick in everything .They require deposit in. Order to buy their services,after depositing they do t deliver,excuses after excuses when you want your deposit back they deactivate your account, to be save don't do business with them . To date I'm still struggling,they will say before yobuy airtime or wifi simcards,you must first buy blank Sim, then when you demand delivery,they'll say your address is not registered as a courier destination,you register it, still dololo,
1 reviews | Active since Jan 2020
Ongoing Service Issues, Poor Support, and Out-of-Pocket Costs
I’ve had an extremely frustrating experience with this provider, and unfortunately, it’s led me to cancel my service. There has been constant back and forth with support just to resolve basic issues. In the past week alone, I’ve spent almost the same amount on additional purchases and top-ups as I do on the monthly contract itself, which completely defeats the purpose of having a contract in the first place. To make matters worse, my SIM card suddenly stopped working and could no longer connect to the network. The SIM was not damaged or mishandled by me — it simply failed. Despite this, I was required to pay out of my own pocket for a SIM replacement, which I find unacceptable. These ongoing issues have directly affected my ability to work and complete my schoolwork, as I rely heavily on stable internet access. The lack of reliability and the amount of time spent trying to resolve problems has made the service more of a liability than a solution. Overall, the experience has been disappointing, and I’ve since moved to another provider. I would not recommend this service to anyone who depends on consistent, reliable connectivity for work or studies.
1 reviews | Active since Jan 2020
Ongoing Service Issues, Poor Support, and Out-of-Pocket Costs
I’ve had an extremely frustrating experience with this provider, and unfortunately, it’s led me to cancel my service. There has been constant back and forth with support just to resolve basic issues. In the past week alone, I’ve spent almost the same amount on additional purchases and top-ups as I do on the monthly contract itself, which completely defeats the purpose of having a contract in the first place. To make matters worse, my SIM card suddenly stopped working and could no longer connect to the network. The SIM was not damaged or mishandled by me — it simply failed. Despite this, I was required to pay out of my own pocket for a SIM replacement, which I find unacceptable. These ongoing issues have directly affected my ability to work and complete my schoolwork, as I rely heavily on stable internet access. The lack of reliability and the amount of time spent trying to resolve problems has made the service more of a liability than a solution. Overall, the experience has been disappointing, and I’ve since moved to another provider. I would not recommend this service to anyone who depends on consistent, reliable connectivity for work or studies.
1 reviews | Active since Jan 2020
Terrible ISP with poor turnaround times
Openweb is a horrible internet service provider with terrible turnaround times and a non existent support Helpdesk when you need them. They take their own sweet time to respond and it is run like a side hustle rather than a proper functioning business and you must pay R29 extra if you need their support Helpdesk to read your tickets or emails. I ended up cancelling their service because you send emails and create support tickets for correction of details and they simply ignore it all and lie that they have done stuff when they clearly haven’t done so. I will never use them ever again. Now imagine need internet connectivity and someone is busy dragging themselves instead of helping you expeditiously - I am horrified. I should in hindsight have seen it coming though because even when I signed up a year ago, I experience similar poor customer service
1 reviews | Active since Jan 2020
Terrible ISP with poor turnaround times
Openweb is a horrible internet service provider with terrible turnaround times and a non existent support Helpdesk when you need them. They take their own sweet time to respond and it is run like a side hustle rather than a proper functioning business and you must pay R29 extra if you need their support Helpdesk to read your tickets or emails. I ended up cancelling their service because you send emails and create support tickets for correction of details and they simply ignore it all and lie that they have done stuff when they clearly haven’t done so. I will never use them ever again. Now imagine need internet connectivity and someone is busy dragging themselves instead of helping you expeditiously - I am horrified. I should in hindsight have seen it coming though because even when I signed up a year ago, I experience similar poor customer service
1 reviews | Active since Jan 2020
Think carefully before choosing OpenWeb
Sales is awesome, fast and helpful when making the sale. Once the sale is complete you can expect nothing but ****ty service from there on. The call centre agents are rude, ****y and impatient (Clinton & Louise). I purchased 2x subscription, 1x works perfectly from the getgo and the other one does not work at all. I have called and left messages, send WhatsApp messages as well as emails, no one calls back, emails are slow and unhelpful, and WhatsApp is just as useless. I have been without wifi for a week and I am literally being ignored. I am generally understanding, calm and friendly but man these rude agents have really had me runting and raving like a lunatic....regardless, the issue had still not been resolved
1 reviews | Active since Jan 2020
Think carefully before choosing OpenWeb
Sales is awesome, fast and helpful when making the sale. Once the sale is complete you can expect nothing but ****ty service from there on. The call centre agents are rude, ****y and impatient (Clinton & Louise). I purchased 2x subscription, 1x works perfectly from the getgo and the other one does not work at all. I have called and left messages, send WhatsApp messages as well as emails, no one calls back, emails are slow and unhelpful, and WhatsApp is just as useless. I have been without wifi for a week and I am literally being ignored. I am generally understanding, calm and friendly but man these rude agents have really had me runting and raving like a lunatic....regardless, the issue had still not been resolved
1 reviews | Active since Jan 2020
Openweb and Zelda Coetzee fast asleep! Confused business!!
Below is my email to the so called Customer Service Manager Zelda Coetzee. Seems that the two managers there are Zelda and Dane but Dane much 'sharper' than Zelda. Every day Zelda's story changes. Absolutely PATHETIC. How about a junior position for Zelda rather? I asked Dane if I may subscribe using my company details. Dane said YES IT IS IN ORDER. So I signed up for a package. Next day Zelda Coetzee sent an email saying I cannot use my company details but my personal details and that they can send invoices with my company details. So I then signed up with my personal details but with the company bank account where the money must be deducted from. Also not good enough for princess Zelda Coetzee. Zelda, so how about you tell me here what your plan is seeing that you never received training to respond to emails properly. Are you going to send me invoices for my company as you committed or is every day a new story. Seems like a tiny home business to me the way that Zelda is handling her so called CUSTOMER SERVICE MANAGER position. 🤣🤣🤣 'Zelda, with all due respect you guys seem to be very confused. First Dane told me that I may use my company details to subscribe. Yesterday you said to me that NO I CANNOT DO THAT but that I must use my personal details but that you can issue an invoice for my company. So now I subscribed with my personal details but of course with my company account where the money must be deducted from. So what are you saying now? I cannot use my own company's account? And can you now all of a sudden also not send me an invoice after you committed to that yesterday? Is Openweb actually a little home office business or a proper company? Now I am not so sure anymore. I will also post this issue on Hello Peter because people need to know what they are getting into with you. Every day a different story. By the way, you deducted from my company account for several years on my [email protected] account. WAKE UP OPENWEB,!!!
1 reviews | Active since Jan 2020
Openweb and Zelda Coetzee fast asleep! Confused business!!
Below is my email to the so called Customer Service Manager Zelda Coetzee. Seems that the two managers there are Zelda and Dane but Dane much 'sharper' than Zelda. Every day Zelda's story changes. Absolutely PATHETIC. How about a junior position for Zelda rather? I asked Dane if I may subscribe using my company details. Dane said YES IT IS IN ORDER. So I signed up for a package. Next day Zelda Coetzee sent an email saying I cannot use my company details but my personal details and that they can send invoices with my company details. So I then signed up with my personal details but with the company bank account where the money must be deducted from. Also not good enough for princess Zelda Coetzee. Zelda, so how about you tell me here what your plan is seeing that you never received training to respond to emails properly. Are you going to send me invoices for my company as you committed or is every day a new story. Seems like a tiny home business to me the way that Zelda is handling her so called CUSTOMER SERVICE MANAGER position. 🤣🤣🤣 'Zelda, with all due respect you guys seem to be very confused. First Dane told me that I may use my company details to subscribe. Yesterday you said to me that NO I CANNOT DO THAT but that I must use my personal details but that you can issue an invoice for my company. So now I subscribed with my personal details but of course with my company account where the money must be deducted from. So what are you saying now? I cannot use my own company's account? And can you now all of a sudden also not send me an invoice after you committed to that yesterday? Is Openweb actually a little home office business or a proper company? Now I am not so sure anymore. I will also post this issue on Hello Peter because people need to know what they are getting into with you. Every day a different story. By the way, you deducted from my company account for several years on my [email protected] account. WAKE UP OPENWEB,!!!
1 reviews | Active since Jan 2020
Openweb doesn't want to refund me
My banking App was acting up so I decided to use the link they gave me when I started using it. I paid on time with the link now they are telling me that they can't reconnect me and they don't want to work with me. I asked them about the money I paid I they are quiet. They don't even seem apologetic
1 reviews | Active since Jan 2020
Openweb doesn't want to refund me
My banking App was acting up so I decided to use the link they gave me when I started using it. I paid on time with the link now they are telling me that they can't reconnect me and they don't want to work with me. I asked them about the money I paid I they are quiet. They don't even seem apologetic