RCS/Edgars
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RCS/Edgars customers describe a deeply troubled experience marked by unauthorised subscriptions, unresolved billing disputes, and prolonged communication breakdowns. Long-standing account holders report eroded trust since RCS took over collections, citing hidden fees, Blue Label charges added without consent, and harassment over alleged arrears. Isolated bright spots exist in store-level staff interactions, but systemic issues dominate the feedback.
TrustIndex
1.8
Jul '25 - Jun '26
Based on recent customer reviews, RCS/Edgars customers describe a deeply troubled experience marked by unauthorised subscriptions, unresolved billing disputes, and prolonged communication breakdowns. Long-standing account holders report eroded trust since RCS took over collections, citing hidden fees, Blue Label charges added without consent, and harassment over alleged arrears. Isolated bright spots exist in store-level staff interactions, but systemic issues dominate the feedback.
RCS/Edgars has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 50 reviews in the last 12 months. Hellopeter has tracked RCS/Edgars across 151 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
In 2018 i took a loan from them, i requested a settlement letter which they did, and i paid it. Later on i received messages and they sold the account to lawyers. And they didn’t give me a settlement letter for that. I was under debt review, now i can’t get a clearance certificate because of this.
1 reviews | Active since Jan 2020
In 2018 i took a loan from them, i requested a settlement letter which they did, and i paid it. Later on i received messages and they sold the account to lawyers. And they didn’t give me a settlement letter for that. I was under debt review, now i can’t get a clearance certificate because of this.
1 reviews | Active since Jan 2020
I am deeply disappointed with the lack of service and empathy from RCS/Edgars following the passing of my mother two months ago. Despite formally notifying them of her death and submitting the required documentation, I am still being hounded with account statements. More importantly, the Account Protection Plan which was paid for specifically to cover the balance in the event of death has not been activated. It is unacceptable that a grieving family has to fight with a service provider to get them to acknowledge a death certificate and honor their own insurance policies. I want RCS to: Process the Account Protection Plan claim immediately. Stop sending statements and correspondence to a deceased person. Confirm in writing that the account is closed. Reference/account Number: 70001001001195433685
1 reviews | Active since Jan 2020
I am deeply disappointed with the lack of service and empathy from RCS/Edgars following the passing of my mother two months ago. Despite formally notifying them of her death and submitting the required documentation, I am still being hounded with account statements. More importantly, the Account Protection Plan which was paid for specifically to cover the balance in the event of death has not been activated. It is unacceptable that a grieving family has to fight with a service provider to get them to acknowledge a death certificate and honor their own insurance policies. I want RCS to: Process the Account Protection Plan claim immediately. Stop sending statements and correspondence to a deceased person. Confirm in writing that the account is closed. Reference/account Number: 70001001001195433685
1 reviews | Active since Jan 2020
I am writing to lodge a formal complaint regarding the management of my Edgars account (Account Number: 700001001000013471552. Despite my ongoing efforts to settle my balance, I have noted several irregularities in how my payments are being allocated and how interest is being calculated on my 24-month budget facility. I have called your call centre numerous times and have not been able to find anyone who can provide an explanation to how my account is being managed. Specific Issues: 1. Expiry of Budget Facility: Several transactions on my 24-month budget facility have now exceeded the 24-month term. These should have been fully amortised, yet I am still being charged monthly interest on these balances. 2. Incorrect Payment Allocation: I have been making additional payments every month with the intent of reducing the interest-bearing budget balance. However, these extra funds are being allocated toward my 6-month interest-free transactions instead. 3. Financial Prejudice: Because the additional payments are not reducing the budget facility as intended, I am being charged avoidable interest monthly while the principal balance remains largely stagnant due to "small" automatic instalments. Why are the instalments on the 24 month purchases not being calculated over the 24 month period. How long am I expected to pay interest on these transactions as some are now over 36 months ! 4. On the April statement you will notice that R995.00 was allocated as payment on the latest 6 month purchase whilst only R37.58 was allocated to the 24 month purchase made on the 14 Dec 2023. This in my view is blatant ***** as RCS is continuously charging me interest on the 24 month transactions beyond the 24 month contracted period whilst allocating all my additional payments to the 6 month interest free transactions. Required Resolution: I request that RCS conducts a full audit of my account from January 2022 to the present and provides the following: • A detailed statement showing how each payment has been allocated. • Reallocation of my past "extra" payments toward the interest-bearing 24-month budget facility. • A reversal of all interest charged on transactions that should have been settled after the 24-month term. • Correction of my monthly instalment to ensure the budget facility is settled immediately.
1 reviews | Active since Jan 2020
I am writing to lodge a formal complaint regarding the management of my Edgars account (Account Number: 700001001000013471552. Despite my ongoing efforts to settle my balance, I have noted several irregularities in how my payments are being allocated and how interest is being calculated on my 24-month budget facility. I have called your call centre numerous times and have not been able to find anyone who can provide an explanation to how my account is being managed. Specific Issues: 1. Expiry of Budget Facility: Several transactions on my 24-month budget facility have now exceeded the 24-month term. These should have been fully amortised, yet I am still being charged monthly interest on these balances. 2. Incorrect Payment Allocation: I have been making additional payments every month with the intent of reducing the interest-bearing budget balance. However, these extra funds are being allocated toward my 6-month interest-free transactions instead. 3. Financial Prejudice: Because the additional payments are not reducing the budget facility as intended, I am being charged avoidable interest monthly while the principal balance remains largely stagnant due to "small" automatic instalments. Why are the instalments on the 24 month purchases not being calculated over the 24 month period. How long am I expected to pay interest on these transactions as some are now over 36 months ! 4. On the April statement you will notice that R995.00 was allocated as payment on the latest 6 month purchase whilst only R37.58 was allocated to the 24 month purchase made on the 14 Dec 2023. This in my view is blatant ***** as RCS is continuously charging me interest on the 24 month transactions beyond the 24 month contracted period whilst allocating all my additional payments to the 6 month interest free transactions. Required Resolution: I request that RCS conducts a full audit of my account from January 2022 to the present and provides the following: • A detailed statement showing how each payment has been allocated. • Reallocation of my past "extra" payments toward the interest-bearing 24-month budget facility. • A reversal of all interest charged on transactions that should have been settled after the 24-month term. • Correction of my monthly instalment to ensure the budget facility is settled immediately.
1 reviews | Active since Jan 2020
Edgars rewards club I received a call which was misleading regarding the rewards club the agent made it seem like it was a reward if you have been a loyal Edgars customer. Only to find that they will be deducting R120 without giving a clear explanation regarding the reward. Especially for an elderly citizen it was a hit and run sale. I escalated the matter but the feedback is not satisfactory as I have also asked them to attach info that supports their right to take R120 pm.
1 reviews | Active since Jan 2020
Edgars rewards club I received a call which was misleading regarding the rewards club the agent made it seem like it was a reward if you have been a loyal Edgars customer. Only to find that they will be deducting R120 without giving a clear explanation regarding the reward. Especially for an elderly citizen it was a hit and run sale. I escalated the matter but the feedback is not satisfactory as I have also asked them to attach info that supports their right to take R120 pm.
1 reviews | Active since Jan 2020
I have an Edgars/RCS account, I owed R5250 the balance. I'm receiving a statement every month to pay minimum installments, so on the 07/10/2025 I got retrenched from the store I was working for because it closed down. I app**** for Account Protection Plan(APP) from the company called IUA business solution, so every month IUA will take money for APP from my account to assist me in case something happens. IUA emailed me on the 23/12/2025 and attached a letter stating that my account has been approved for R4802.. The problem now RCS says the payment is not reflecting on their system. I have been suffering from these two companies IUA and RCS I've been following on this matter for months now. No one is willing to assist me with anything, when I call IUA they say the paid the account, when I call RCS they say they want proof of payment because on their side is not reflecting. I have been using my money to pay the installments on the account and also I'm using my money to call them all the time regarding this matter. The question I have is where is the money that was paid by IUA because it didn't go to the account? and another one is, is it my job to make sure that two companies working together they don't communicate to meet customer's needs. I'm tired of fighting, now I'm owing R4600 Iam paying every month and I'm not working, is it fair for me to be paying the account that was supposed to be paid long time ago.So so disappointed with RCS account I must say, they don't care about customers at all, money is important to them more than anything, who brings the money to the business if you don't take care of your customers. Preaching customer service that you don't deliver is something else. In April Iam still receiving statement from RCS.
1 reviews | Active since Jan 2020
I have an Edgars/RCS account, I owed R5250 the balance. I'm receiving a statement every month to pay minimum installments, so on the 07/10/2025 I got retrenched from the store I was working for because it closed down. I app**** for Account Protection Plan(APP) from the company called IUA business solution, so every month IUA will take money for APP from my account to assist me in case something happens. IUA emailed me on the 23/12/2025 and attached a letter stating that my account has been approved for R4802.. The problem now RCS says the payment is not reflecting on their system. I have been suffering from these two companies IUA and RCS I've been following on this matter for months now. No one is willing to assist me with anything, when I call IUA they say the paid the account, when I call RCS they say they want proof of payment because on their side is not reflecting. I have been using my money to pay the installments on the account and also I'm using my money to call them all the time regarding this matter. The question I have is where is the money that was paid by IUA because it didn't go to the account? and another one is, is it my job to make sure that two companies working together they don't communicate to meet customer's needs. I'm tired of fighting, now I'm owing R4600 Iam paying every month and I'm not working, is it fair for me to be paying the account that was supposed to be paid long time ago.So so disappointed with RCS account I must say, they don't care about customers at all, money is important to them more than anything, who brings the money to the business if you don't take care of your customers. Preaching customer service that you don't deliver is something else. In April Iam still receiving statement from RCS.
1 reviews | Active since Jan 2020
I have been with Edgars/rcs for 4 years and I must say I am absolutely disgusted by the service I have been receiving lately. Background - I have been actively using my account and paying them religiously for the last few years. Last year my husband was forced to resign from his job, and me being a stay at home wife re**** on him to pay the accounts, as it is a account both of us use. So having resigned, we could unfortunately not have paid the full owed amount in the past few months because all of our money is going in to the new business. Every time they call me, I tell them I am unemployed and they all say the same thing - "it's fine, just pay what you can" This morning however, I was contacted once again and the lady explained/suggested to me we should contact the collections department and ask them to update the system to say I am unemployed because I get charged every time they phone me. She said that its not a sure thing and was still worth a try. This is where things got crazy. I was immediately greeted with disrespect, followed by a very rude chat with this lady with absolutely no resolve. I am disgusted by the absolute worst service I have ever seen in my life! First chance I get, I will be settling my account, and you will never see me again!! I hope this reaches someone wanting to open a Edgars account - STAY AWAY!!!
1 reviews | Active since Jan 2020
I have been with Edgars/rcs for 4 years and I must say I am absolutely disgusted by the service I have been receiving lately. Background - I have been actively using my account and paying them religiously for the last few years. Last year my husband was forced to resign from his job, and me being a stay at home wife re**** on him to pay the accounts, as it is a account both of us use. So having resigned, we could unfortunately not have paid the full owed amount in the past few months because all of our money is going in to the new business. Every time they call me, I tell them I am unemployed and they all say the same thing - "it's fine, just pay what you can" This morning however, I was contacted once again and the lady explained/suggested to me we should contact the collections department and ask them to update the system to say I am unemployed because I get charged every time they phone me. She said that its not a sure thing and was still worth a try. This is where things got crazy. I was immediately greeted with disrespect, followed by a very rude chat with this lady with absolutely no resolve. I am disgusted by the absolute worst service I have ever seen in my life! First chance I get, I will be settling my account, and you will never see me again!! I hope this reaches someone wanting to open a Edgars account - STAY AWAY!!!
1 reviews | Active since Jan 2020
Edgars are experts in dishing out *** service, a simple request turns into a million emails sent from one address to the next. I requested that they close my account and refund me back the money they debited , after 2weeks I'm still sending emails to different email addresses trying to solve one simple simple thing. Your sevice is extremely bad , you know how to make one regret why they even opened an account with you.
1 reviews | Active since Jan 2020
Edgars are experts in dishing out *** service, a simple request turns into a million emails sent from one address to the next. I requested that they close my account and refund me back the money they debited , after 2weeks I'm still sending emails to different email addresses trying to solve one simple simple thing. Your sevice is extremely bad , you know how to make one regret why they even opened an account with you.
