RCS/Edgars ignoring Deceased Estate notification and Account Protection Plan

I am deeply disappointed with the lack of service and empathy from RCS/Edgars following the passing of my mother two months ago.

​Despite formally notifying them of her death and submitting the required documentation, I am still being hounded with account statements. More importantly, the Account Protection Plan which was paid for specifically to cover the balance in the event of death has not been activated.

​It is unacceptable that a grieving family has to fight with a service provider to get them to acknowledge a death certificate and honor their own insurance policies.

​I want RCS to:

​Process the Account Protection Plan claim immediately.

​Stop sending statements and correspondence to a deceased person.

​Confirm in writing that the account is closed.

​Reference/account Number: 70001001001195433685