RCS acount - Worst service

I have been with Edgars/rcs for 4 years and I must say I am absolutely disgusted by the service I have been receiving lately. Background - I have been actively using my account and paying them religiously for the last few years. Last year my husband was forced to resign from his job, and me being a stay at home wife re**** on him to pay the accounts, as it is a account both of us use. So having resigned, we could unfortunately not have paid the full owed amount in the past few months because all of our money is going in to the new business. Every time they call me, I tell them I am unemployed and they all say the same thing - "it's fine, just pay what you can" This morning however, I was contacted once again and the lady explained/suggested to me we should contact the collections department and ask them to update the system to say I am unemployed because I get charged every time they phone me. She said that its not a sure thing and was still worth a try. This is where things got crazy. I was immediately greeted with disrespect, followed by a very rude chat with this lady with absolutely no resolve. I am disgusted by the absolute worst service I have ever seen in my life! First chance I get, I will be settling my account, and you will never see me again!! I hope this reaches someone wanting to open a Edgars account - STAY AWAY!!!