Based on recent customer reviews, Proline Panelbeaters receives strong praise for individual staff members such as Presha, Ursula, Nomthandazo, and Cliff Naidoo, who are consistently commended for proactive communication and friendly professionalism. Positive reviewers highlight quality repairs that leave vehicles looking brand new. However, a notable subset of customers report serious concerns including prolonged repair timelines, poor follow-up on outstanding parts, inconsistent information about repair progress, lack of accountability, and billing discrepancies. These negative experiences point to systemic gaps in oversight and post-repair support.
Replied to 33.33333333333333% of negative reviews
Typically takes less than 9h 22m to reply
TrustIndex
8.4
Score
Avg Reply
556
Hours
NPS Score
-9
Recommended: Unlikely
Replied to 33.33333333333333% of negative reviews
Typically takes less than 9h 22m to reply
Apr '25 - Mar '26
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Bad experience,
Don’t take your car to proline panelbeaters you’ll like to regret, my car has been with them for more than 5 weeks now, no one it’s willing to step up , if your insurance company assign your car with them, dispute it, they took time to send the quotation, now they’re telling me, the parts factory has been closed, I must wait until they open and
1 reviews | Active since Jan 2020
Bad experience,
Don’t take your car to proline panelbeaters you’ll like to regret, my car has been with them for more than 5 weeks now, no one it’s willing to step up , if your insurance company assign your car with them, dispute it, they took time to send the quotation, now they’re telling me, the parts factory has been closed, I must wait until they open and
1 reviews | Active since Jan 2020
LIES LIES LIES
I do not recommend this place. Budget Insurance sent my car here for repairs, and it has now been a whole month with no progress. I have been given several promised completion dates, but none of them have been honoured. Communication has also been very poor. When I call Cherlene and the team, my calls are sometimes not answered, and when I am transferred the line often drops . Very disappointing service. Do not promise completion dates if you cannot uphold the promise.
1 reviews | Active since Jan 2020
LIES LIES LIES
I do not recommend this place. Budget Insurance sent my car here for repairs, and it has now been a whole month with no progress. I have been given several promised completion dates, but none of them have been honoured. Communication has also been very poor. When I call Cherlene and the team, my calls are sometimes not answered, and when I am transferred the line often drops . Very disappointing service. Do not promise completion dates if you cannot uphold the promise.
1 reviews | Active since Jan 2020
Quality of Repairs
The quality of repairs is **********. How are they even an approved OEM panel shop?! They clearly don’t know what they doing. You can’t be so far off in repairing the body of the vehicle. That’s what they specialise in. Vehicle currently looks like it was taken to some backyard panel shop. I’m extremely disappointed.
1 reviews | Active since Jan 2020
Quality of Repairs
The quality of repairs is **********. How are they even an approved OEM panel shop?! They clearly don’t know what they doing. You can’t be so far off in repairing the body of the vehicle. That’s what they specialise in. Vehicle currently looks like it was taken to some backyard panel shop. I’m extremely disappointed.
1 reviews | Active since Jan 2020
Broken Promises, and Zero Reliability
My vehicle has been at Proline since early January under an insurer‑appointed repair, and the experience has gone from disappointing to downright unacceptable. While Presha’s communication has been outstanding, it is the only professional aspect of this entire process. What followed has been a pattern of empty promises and last‑minute excuses. I have been given multiple “ready” dates, all shifted with barely any notice. On 27 February, I arrived at 16:00 as instructed, only to leave close to 18:00 with the boot alignment and paint issues still unresolved. I was then assured that my vehicle would be collected from my workplace on 3 March and returned the same day — yet again, this did not happen. I was only informed at 15:45 that the return was cancelled, leaving me stranded and scrambling for transport. I am frankly not impressed with how this matter has been handled. The constant last‑minute changes, broken commitments, and complete lack of follow‑through have turned what should have been a straightforward repair into weeks of unnecessary stress, inconvenience, and wasted time. The real issue is not the repair work — it is the total lack of reliability. Commitments are repeatedly made and then quietly abandoned, with no regard for the impact on the customer. This is not a once‑off mistake; it is a consistent pattern of poor service and disregard for the time and responsibilities of the people relying on you. After more than six weeks of shifting timelines, empty promises, and disrupted work days, my patience is exhausted. This level of service is simply unacceptable.
1 reviews | Active since Jan 2020
Broken Promises, and Zero Reliability
My vehicle has been at Proline since early January under an insurer‑appointed repair, and the experience has gone from disappointing to downright unacceptable. While Presha’s communication has been outstanding, it is the only professional aspect of this entire process. What followed has been a pattern of empty promises and last‑minute excuses. I have been given multiple “ready” dates, all shifted with barely any notice. On 27 February, I arrived at 16:00 as instructed, only to leave close to 18:00 with the boot alignment and paint issues still unresolved. I was then assured that my vehicle would be collected from my workplace on 3 March and returned the same day — yet again, this did not happen. I was only informed at 15:45 that the return was cancelled, leaving me stranded and scrambling for transport. I am frankly not impressed with how this matter has been handled. The constant last‑minute changes, broken commitments, and complete lack of follow‑through have turned what should have been a straightforward repair into weeks of unnecessary stress, inconvenience, and wasted time. The real issue is not the repair work — it is the total lack of reliability. Commitments are repeatedly made and then quietly abandoned, with no regard for the impact on the customer. This is not a once‑off mistake; it is a consistent pattern of poor service and disregard for the time and responsibilities of the people relying on you. After more than six weeks of shifting timelines, empty promises, and disrupted work days, my patience is exhausted. This level of service is simply unacceptable.
1 reviews | Active since Jan 2020
Proline – Poor communication and avoidable delays
My vehicle has been with Proline since early January under an insurer-appointed repair. Parts delays were repeatedly attributed to “no national stock,” yet ordering dates, shifting explanations, and later confirmation from the dealership contradict this. Critical information was omitted, timelines changed without notice, escalation did not occur timeously, and responsibility was inappropriately shifted to me as the policyholder. I have been without my vehicle for an extended period due to poor oversight and communication. This matter is now with the Ombudsman.
1 reviews | Active since Jan 2020
Proline – Poor communication and avoidable delays
My vehicle has been with Proline since early January under an insurer-appointed repair. Parts delays were repeatedly attributed to “no national stock,” yet ordering dates, shifting explanations, and later confirmation from the dealership contradict this. Critical information was omitted, timelines changed without notice, escalation did not occur timeously, and responsibility was inappropriately shifted to me as the policyholder. I have been without my vehicle for an extended period due to poor oversight and communication. This matter is now with the Ombudsman.
1 reviews | Active since Jan 2020
Unprofessional Service and Lack of Accountability at Proline Panel Beaters
Unprofessional Service and Lack of Accountability at Proline Panel Beaters I am writing to formally express my deep dissatisfaction with the service I have received from Proline Panel Beaters. From the outset, incorrect details were provided by my insurer. However, it is concerning that Proline Panel Beaters did not take the initiative to verify or correct this information with the insurer. This oversight resulted in unnecessary delays and a lack of progress on my vehicle. After a month of unsuccessful attempts to reach the company, I eventually managed to speak with Ms. Chelene Mitchell. During our conversation, she acknowledged the incorrect details but failed to recognize the seriousness of the matter or take accountability for the lack of follow-up. She assured me that my car would be ready before 23 February, as it was already in the panel beating department, and further promised to keep me updated on the progress. To my dismay, I later received an email from Ms. Mitchell on 16 February stating that my car had only just been moved to the panel beating department ,a direct contradiction to what she had previously told me. This inconsistency highlights a lack of transparency and reliability. Furthermore, her communication has been dismissive and unprofessional. Repeated attempts to follow up on the progress of my car have been met with perfunctory greetings such as “Hi Ma’am,” followed by silence and no meaningful updates. This behavior demonstrates a disregard for customer needs and a failure to uphold basic standards of accountability and service. I am extremely disappointed and appalled by the lack of urgency, professionalism, and customer care displayed throughout this process. Empty promises and poor communication have left me with no confidence in the service provided by Proline Panel Beaters.
1 reviews | Active since Jan 2020
Unprofessional Service and Lack of Accountability at Proline Panel Beaters
Unprofessional Service and Lack of Accountability at Proline Panel Beaters I am writing to formally express my deep dissatisfaction with the service I have received from Proline Panel Beaters. From the outset, incorrect details were provided by my insurer. However, it is concerning that Proline Panel Beaters did not take the initiative to verify or correct this information with the insurer. This oversight resulted in unnecessary delays and a lack of progress on my vehicle. After a month of unsuccessful attempts to reach the company, I eventually managed to speak with Ms. Chelene Mitchell. During our conversation, she acknowledged the incorrect details but failed to recognize the seriousness of the matter or take accountability for the lack of follow-up. She assured me that my car would be ready before 23 February, as it was already in the panel beating department, and further promised to keep me updated on the progress. To my dismay, I later received an email from Ms. Mitchell on 16 February stating that my car had only just been moved to the panel beating department ,a direct contradiction to what she had previously told me. This inconsistency highlights a lack of transparency and reliability. Furthermore, her communication has been dismissive and unprofessional. Repeated attempts to follow up on the progress of my car have been met with perfunctory greetings such as “Hi Ma’am,” followed by silence and no meaningful updates. This behavior demonstrates a disregard for customer needs and a failure to uphold basic standards of accountability and service. I am extremely disappointed and appalled by the lack of urgency, professionalism, and customer care displayed throughout this process. Empty promises and poor communication have left me with no confidence in the service provided by Proline Panel Beaters.
1 reviews | Active since Jan 2020
Thank you Cliff Naidoo!
Thank you to Cliff Naidoo for his amazing service! I had a bumpy start with my car regarding communication with one of the service providers but when Cliff Naidoo got involved my needs and all my queries were tended to. I received my car on Tuesday delivered by Cliff Naidoo in amazing condition. It looked brand new. Thank you to Cliff Naidoo and staff for their service.
1 reviews | Active since Jan 2020
Thank you Cliff Naidoo!
Thank you to Cliff Naidoo for his amazing service! I had a bumpy start with my car regarding communication with one of the service providers but when Cliff Naidoo got involved my needs and all my queries were tended to. I received my car on Tuesday delivered by Cliff Naidoo in amazing condition. It looked brand new. Thank you to Cliff Naidoo and staff for their service.
1 reviews | Active since Jan 2020
Poor communication and pushed out collection dates
Worst experience ever with Proline Autobody. Would not recommend if you value efficiency and bare minimum communication. I brought in my car on the 8th of Jan for a simple dent on my car. I have not been getting updates over email, telephone or sms. My service provider is Charlene and she was absolutely difficult to reach. Anytime I tried to reach her she was either at lunch or on site . She would only call back after I had hounded Proline with calls. I literally had to beg to get an update on my car. Super rude as well cause she accused me of not being reachable after they recorded my number incorrectly after asking them to correct it a million times. Charlene told me last week that I should get my car last week Thursday or Friday. Those days passed and I followed up ( they didn’t even tell me there was delay) and then she said Monday. I called insurance to escalate and they said that Charlene said that the car would be ready on Tuesday this week. This has been absolutely frustrated because I’ve been given inconsistent days. I don’t know what the hell is going on. I feel like the days will keep on being moved. I am absolutely disgusted cause I had to waste my money on Ubers. I wish management sees this so that they can fix their attitude and communication. Totally unacceptable.
1 reviews | Active since Jan 2020
Poor communication and pushed out collection dates
Worst experience ever with Proline Autobody. Would not recommend if you value efficiency and bare minimum communication. I brought in my car on the 8th of Jan for a simple dent on my car. I have not been getting updates over email, telephone or sms. My service provider is Charlene and she was absolutely difficult to reach. Anytime I tried to reach her she was either at lunch or on site . She would only call back after I had hounded Proline with calls. I literally had to beg to get an update on my car. Super rude as well cause she accused me of not being reachable after they recorded my number incorrectly after asking them to correct it a million times. Charlene told me last week that I should get my car last week Thursday or Friday. Those days passed and I followed up ( they didn’t even tell me there was delay) and then she said Monday. I called insurance to escalate and they said that Charlene said that the car would be ready on Tuesday this week. This has been absolutely frustrated because I’ve been given inconsistent days. I don’t know what the hell is going on. I feel like the days will keep on being moved. I am absolutely disgusted cause I had to waste my money on Ubers. I wish management sees this so that they can fix their attitude and communication. Totally unacceptable.