Proline Panelbeaters
Verified Business
|3.7|47 Reviews (last 12 months)|Responds in 29h 19m
Proline Panelbeaters
Verified Business
|3.7
47 Reviews (last 12 months)
Responds in 29h 19m
AI Review Summary
Based on recent customer reviews, Proline Panelbeaters generates sharply divided sentiment. Satisfied customers consistently praise individual consultants such as Presha, Ursula, Nomthandazo, Cliff, and Chelene for proactive updates, friendly engagement, and vehicles returned looking as good as new. A recurring counter theme involves unanswered calls and messages, drawn out repair timelines, mismatched paint or unresolved defects, and disputes around quotes, parts, and billing. Customers frequently mention that escalation only triggers a response, and several reference insurer involvement or the Ombudsman, suggesting accountability and follow through are key pain points alongside otherwise strong frontline service.
Performance(last 12 months):
TrustIndex
6.5
Ranking
#74
in Automotive
NPS Score
-29
Recommended: Unlikely
Review Distribution
3.7|47 Reviews
Jul '25 - Jun '26
Recent reviews (47)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 13:55
Car
My car was send to Proline 11/03/26. Due to a lady drove into me. For Proline to start working on my car took then 18 days. By then im over the nonsense and calling them was hard. Finally after even longer the did what they needed to. Once it was done they said i can come pick it up so i did 22/05/26 after i had to push for my car. Even so NO QC DONE THE THE CAR I WAITED THERE FOR 2 HOURS FOR THEM TO ALLIGN MY DOOR AND EVEN THEN LEFT OUT PARTS. I HAD TO LEAVE. TILL NOW THEY DONT ANSWERS THE PHONE THEY IGNORE YOU. TODAY 25/05/26 I CALLED 5 TIMES AND LEFT MESSGES THEY IGNORING YOU
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Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 13:55
Car
My car was send to Proline 11/03/26. Due to a lady drove into me. For Proline to start working on my car took then 18 days. By then im over the nonsense and calling them was hard. Finally after even longer the did what they needed to. Once it was done they said i can come pick it up so i did 22/05/26 after i had to push for my car. Even so NO QC DONE THE THE CAR I WAITED THERE FOR 2 HOURS FOR THEM TO ALLIGN MY DOOR AND EVEN THEN LEFT OUT PARTS. I HAD TO LEAVE. TILL NOW THEY DONT ANSWERS THE PHONE THEY IGNORE YOU. TODAY 25/05/26 I CALLED 5 TIMES AND LEFT MESSGES THEY IGNORING YOU
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 00:01
Excuse after Excuse , Delay after Delay - Charlene
My vehicle was involved in an accident on 15 March, and my insurance authorised the claim on 25 March. The vehicle was then taken to Proline Wynberg for repairs. Nearly two months later, my car is still not repaired, and I continue to receive excuse after excuse regarding the delays. The consultant assigned to my case, Charlene, appears to have very little understanding of the actual progress on the vehicle. Communication has been extremely disappointing, with inconsistent updates and repeated promises that are never fulfilled. For more than a month, the explanation has remained the same — “suspension damage” and “waiting for parts.” From the very beginning, the visible damages were clear and straightforward: front bumper, fender, bonnet, leaking radiator, steering rack, and control arm. These are not hidden or unusual issues requiring extensive diagnosis. My vehicle is a common BMW 125i E88, and the parts are readily available from reputable motor spares suppliers. It is difficult to understand how sourcing such parts could take almost two months. What is most frustrating is that Charlene committed that the vehicle would be ready for collection by 15 May, only to contact me again with another excuse regarding the control arm. After almost two months, hearing the same explanation repeatedly is completely unacceptable. The level of service, communication, and turnaround time has been extremely disappointing. At this stage, I have lost confidence in the handling of my vehicle and the professionalism of this repair process.
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 00:01
Excuse after Excuse , Delay after Delay - Charlene
My vehicle was involved in an accident on 15 March, and my insurance authorised the claim on 25 March. The vehicle was then taken to Proline Wynberg for repairs. Nearly two months later, my car is still not repaired, and I continue to receive excuse after excuse regarding the delays. The consultant assigned to my case, Charlene, appears to have very little understanding of the actual progress on the vehicle. Communication has been extremely disappointing, with inconsistent updates and repeated promises that are never fulfilled. For more than a month, the explanation has remained the same — “suspension damage” and “waiting for parts.” From the very beginning, the visible damages were clear and straightforward: front bumper, fender, bonnet, leaking radiator, steering rack, and control arm. These are not hidden or unusual issues requiring extensive diagnosis. My vehicle is a common BMW 125i E88, and the parts are readily available from reputable motor spares suppliers. It is difficult to understand how sourcing such parts could take almost two months. What is most frustrating is that Charlene committed that the vehicle would be ready for collection by 15 May, only to contact me again with another excuse regarding the control arm. After almost two months, hearing the same explanation repeatedly is completely unacceptable. The level of service, communication, and turnaround time has been extremely disappointing. At this stage, I have lost confidence in the handling of my vehicle and the professionalism of this repair process.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 14:48
If you want an update give up your day job
It would be hard to imagine a less competent customer service organization. When someone goes on leave your car is ignored until they get back be it days or weeks. Actually getting an update from them requires multiple calls everyday and chasing them constantly as if it was your full time job. Even the head office customer service line is a joke, the emphasis is on pushing you as a customer to go through as many hurdles as possible to actually make a complaint thereby reducing the number of complaints. How these guys remain a preferred vendor for any insurer is beyond me.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 14:48
If you want an update give up your day job
It would be hard to imagine a less competent customer service organization. When someone goes on leave your car is ignored until they get back be it days or weeks. Actually getting an update from them requires multiple calls everyday and chasing them constantly as if it was your full time job. Even the head office customer service line is a joke, the emphasis is on pushing you as a customer to go through as many hurdles as possible to actually make a complaint thereby reducing the number of complaints. How these guys remain a preferred vendor for any insurer is beyond me.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 07:58
INCOMPLETE REPAIRS!!!!!!
I waited a month for my car when I was told it would take two weeks to repair on the day I went I went to collect the car upon inspection I noticed that the car was not fixed properly the plastic thing at the bottom of the door needed to be replaced this was on the 11th of April I then escalated this to the lady who was assisting me Chaylene who then told me that they will order that part and call me to fit it in since it takes 10-15 minutes I followed up on the 16th of April I did not get any joy then I sent her a message on whatsapp on the 23rd still got no joy on the 28th of April she said they will have it the following week today its the 11th two weeks later that part has not been replaced its a month later I am still driving with a car that was not repaired fully I am absolutely disgusted by the level of service from these people I will also escalate this to my insurance company
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 07:58
INCOMPLETE REPAIRS!!!!!!
I waited a month for my car when I was told it would take two weeks to repair on the day I went I went to collect the car upon inspection I noticed that the car was not fixed properly the plastic thing at the bottom of the door needed to be replaced this was on the 11th of April I then escalated this to the lady who was assisting me Chaylene who then told me that they will order that part and call me to fit it in since it takes 10-15 minutes I followed up on the 16th of April I did not get any joy then I sent her a message on whatsapp on the 23rd still got no joy on the 28th of April she said they will have it the following week today its the 11th two weeks later that part has not been replaced its a month later I am still driving with a car that was not repaired fully I am absolutely disgusted by the level of service from these people I will also escalate this to my insurance company
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 12:34
Shocking service and comical result
Be wary of this panel beater . ALL phone calls and messages go unanswered - several attempts to reach ALL of their departments went unreciprocated via their app interface as well. My car went in on the 17th of April for a sc****d bumper (3 weeks for a minor fix ). Got a message to fetch my car on the 4th May , went there to find that the colour was mismatched and there was a finger nail size blister of cracked paint glaring out. Was told that I'd get a call yesterday .... NO call of course. A professional panel beater that can't get a blemish free finish let alone a colour match is beyond my understanding - I have pics that Ill be posting on forums ...... 3 WEEKS and counting . I am changing insurance companies to an insurer that has legit options.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 12:34
Shocking service and comical result
Be wary of this panel beater . ALL phone calls and messages go unanswered - several attempts to reach ALL of their departments went unreciprocated via their app interface as well. My car went in on the 17th of April for a sc****d bumper (3 weeks for a minor fix ). Got a message to fetch my car on the 4th May , went there to find that the colour was mismatched and there was a finger nail size blister of cracked paint glaring out. Was told that I'd get a call yesterday .... NO call of course. A professional panel beater that can't get a blemish free finish let alone a colour match is beyond my understanding - I have pics that Ill be posting on forums ...... 3 WEEKS and counting . I am changing insurance companies to an insurer that has legit options.
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