JG
Jean-Claude Gelle'
Active since Mar 2015
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
If you want an update give up your day job
It would be hard to imagine a less competent customer service organization. When someone goes on leave your car is ignored until they get back be it days or weeks. Actually getting an update from them requires multiple calls everyday and chasing them constantly as if it was your full time job. Even the head office customer service line is a joke, the emphasis is on pushing you as a customer to go through as many hurdles as possible to actually make a complaint thereby reducing the number of complaints. How these guys remain a preferred vendor for any insurer is beyond me.
1 reply
11 months ago
Terrible service from iStore, chasing to actually order something
Probably the worst customer service and use of live chat / whatsapp chat that could possibly exist. 17 min to get the first answer to a query on an order, that first answer was "I need to check with someone". I have been on both Live chat (agent: Tholinhlanhla Kunene) and whatsapp with no joy at all.
0 replies
126 months ago
Outstanding Service
Trey was assigned to help me with a motor accident claim, his service has been outstanding, he is super responsive and made every effort to keep me updated with new developments throughout the process. Dealing with someone like Trey has made me feel valued as a customer and more than just a number to a large organisation. Truly spectacular, and a great credit to discovery!
1 reply
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)