If you want an update give up your day job

It would be hard to imagine a less competent customer service organization. When someone goes on leave your car is ignored until they get back be it days or weeks. Actually getting an update from them requires multiple calls everyday and chasing them constantly as if it was your full time job.

Even the head office customer service line is a joke, the emphasis is on pushing you as a customer to go through as many hurdles as possible to actually make a complaint thereby reducing the number of complaints.

How these guys remain a preferred vendor for any insurer is beyond me.