NT
Nkosinathi T
Active since Jun 2014
9
Reviews
0
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Reviews
9 reviews1 month ago
Excuse after Excuse , Delay after Delay - Charlene
My vehicle was involved in an accident on 15 March, and my insurance authorised the claim on 25 March. The vehicle was then taken to Proline Wynberg for repairs. Nearly two months later, my car is still not repaired, and I continue to receive excuse after excuse regarding the delays. The consultant assigned to my case, Charlene, appears to have very little understanding of the actual progress on the vehicle. Communication has been extremely disappointing, with inconsistent updates and repeated promises that are never fulfilled. For more than a month, the explanation has remained the same — “suspension damage” and “waiting for parts.” From the very beginning, the visible damages were clear and straightforward: front bumper, fender, bonnet, leaking radiator, steering rack, and control arm. These are not hidden or unusual issues requiring extensive diagnosis. My vehicle is a common BMW 125i E88, and the parts are readily available from reputable motor spares suppliers. It is difficult to understand how sourcing such parts could take almost two months. What is most frustrating is that Charlene committed that the vehicle would be ready for collection by 15 May, only to contact me again with another excuse regarding the control arm. After almost two months, hearing the same explanation repeatedly is completely unacceptable. The level of service, communication, and turnaround time has been extremely disappointing. At this stage, I have lost confidence in the handling of my vehicle and the professionalism of this repair process.
1 reply
34 months ago
Remario Pencil was very helpful, well spoken, took time to listen and responded to my satisfaction
Remario Pencil was very helpful, well spoken, took time to listen and responded to my satisfaction. He offered assistance with anything else that i may need. Give that man Remario Pencil a Bells 🙌🏾✌🏽🍻🥃.
1 reply
37 months ago
DISAPPOINTMENT IS PUTTING IT LIGHTLY
It really with great disappointment that I have to write a negative review, I have been thinking long and hard if i should be writing this review or not, but upon thinking about my ordeal on Tuesday the 16th of May 2023, I have decided to vent out my disappointment with DOTSURE, well i have a car warranty with policy number UDWD2284540. on the said day i ran into problems with me car on my way to work at around 07:30 in the morning, the top radiator pipe burst, thinking to myself i need not worry since i have dotsure to assist with the tow truck and take my car to a repair center, well i call the call centre, iyoh iyoh iyoh, i was transferred from one line to another till i finally got assistance from a gentleman by the name of sibongiseni/siboniseni, well he attempted to secure an AA truck for me to tow my car, well AA sent me an sms stating they have located my position and the truck will be there soon pending authorization from dotsure, that is when the headache kicked in, nightmare rather daymare if there is such a word, sibiongiseni told me that he is unable to reach AA to authorize and confirm my policy, he tried multiple times to get through with no luck, he then informed me dotsure seems to be offline, yey yey yey then he told me he can send the tow truck at my expense if i want to, and if i do not have the funds the car will be stored at the tow truck company till payment is made, well we all know how these tow truck companies operate next thing i will be charged storage fees. i decided to decline the offer hoping dotsure will be back online soon, but their line remained dead or unanswered. fortunately this gentle man who drive past me a couple of times with a bakkie, stopped to aid me, since my car is an automatic he then said we cant pull the car with a rope as it might damage other things, he told me that we might as well repair the car on the side of the road, gave me a lift from campus square auckland park to goldwagen mayfair jhb to but the top radiator pipe for around R595.00, then he assisted me to replace it on the spot, he charged me R500 for his petrol and another R650.00 to help me replace that top radiator pipe, total cost that day R1745.00, that i had pay to ensure i get home, till this day the car is running fine, no issues since then. i then decided to go to the bank and cancel the debit order mandate, what is the point of having such an insurance when they will never be there to assist you when you need them the most.
1 reply
43 months ago
INCOMPETANT FRAUD DEPARTMENT
I am really fed-up with the service i have received from ABSA, more one consultant by the name of Fikile Seluma in the fraud department Last year November a fraudulent transaction went off my account, I informed the bank immediately when I realized and amount of R****.** went of my account, upon further inspection, I received an email from Agoda indicating that I had booked a holiday home in the NW, of which i did not, my bank card and details were used to book the said holiday home. I send Agoda an email stating they should cancel that booking as i did not make it, I blocked my bank card and had a new one made immediately, a few days later on December the 3rd, Fikile Seluma made contact with me from ABSA, indicating that the funds are now refunded back to my account. since i had went to the police station to make an affidavit stating that i did not make that booking, I asked Fikile Seluma if she still needed my affidavit, she never responded to my email. fast forward to October the 31st 2022, I realized a journal debit was passed on my account for the exact same amount R****.**. I went to my nearest ABSA branch to inform them about this, they then made contact with Fikile Seluma, who is the one who passed the Journal debit on my account awarding Agoda my money. I have since on numerous occasions called ABSA fraud department, but I have had little success in getting a hold of Fikile Seluma, I have been told a message has been sent to her and her team leader to contact me, however it has been 7 days already and no contact has been made by her or any of ABSA consultants. I really find this unacceptable from a bank I have been banking with for many years. I need anyone from ABSA to escalate this matter and resolve it, my case reference number is ASZA-2112-00130.
1 reply
56 months ago
Totally disappointed.
Last nigh I went to the Dobsonville Mall Debonairs, I was the last customer, I order a triple decker pizza, well their service was go quick as they were about to close shop, little did i know their quickness was nothing but pointless, my pizza didnt have any fillings in the bottom layer and in the middle layer there were only a few something meaty fillings, to top it off the top layer had so little cheese and as very dry. I am very disappointed, my order number was 540. come to think of it I literally bought dough/crust. this is really unacceptable.
0 replies
61 months ago
DEATH BENEFIT NOT PAID OUT
We as a family are extremely disappointed by The Unlimited service, My mother took out a funeral cash policy for my uncle who has now sadly passed away 02/04/2021. We really struggled to bury my uncle although he was included in my mothers policy. but with assistance from our neighbors and other family member we managed to bury my uncle. when my mother first took out the policy she was informed that she had to ensure she paid 12 consecutive payment only then my uncle and other members in the policy will be covered. unfortunately my uncle passed on, fortunately he passed on after the waiting period. we submitted all supporting and requested documents from death certificate indicating natural death, clinic/hospital file etc. now it has been almost two months and no payment was received. we have been in contact with your offices but still no response or outcome. we really find your services to be of a really poor level
6 replies
66 months ago
Disappointing service and unsafe place
I had the most disappointing stay. We had a burglary in one of the Charlottes we booked, we lost most most of our possessions and cash, total cash of R2510.00, one cell phone and two chargers, our entire bags of cloths, we are now left with only the cloths we have on, the management didn’t bother to contact us instead they refer us to their cleaning staff members and security, resorts are meant to be safe however in this instance it’s the total opposite. We need to be compensated for our losses.
0 replies
66 months ago
worst service ever
I am totally disappointed with the service from netflorist, I placed an order 11011...., a personalized wine with photos, it was initially meant to delivered on 22/12/2020, it was then rescheduled to 23/12/2020, then again to 24/12/2020 now it has been moved to 28/12/2020, still no delivery. I spoke to Brenda Matayaya a customer service personnel who assured me the order will be delivered today together with a box of apology chocolates but they failed to keep their word, this is not a matter of money but it is a matter of principal, I don't need a refund all i want is to get my order to the intended recipient, is that so much to ask for?
0 replies
84 months ago
DAY LIGHT ROBBERY
This is for the second time it occured, on the first ocassion I ordered 3x Calamari strips at R34.90 each from Fishaways Dobsonville, only to find out when i got home there were only 3 strips in each pack, I just brushed it off and thought it was an honest mistake, this was last month, just yesterday i went to the same outlet, ordered 2x camalari strips at R34.90 each, as soon as i got home to my surprise there only 3 strips once again in each pack, to make thing worse this time around the strips were not even half the side of my pinky finger. really this is day light robbery, the best thing is fishaways to clearly indicate on their manu that only 3 half the size of a pinky finger (Calamari strips) in each pack. that way customers will not be disappointed with what they buy. i feel like i was robbed of my R174.50 honestly. I doubt there is any South African who is willing to buy 1 calamari strip at R11.63. this is totally insane.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)