Fishaways
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fishaways is facing widespread dissatisfaction across nearly every operational area. Customers repeatedly describe undercooked or burnt fish, shrinking portions, missing items, and long waits for both in-store and delivery orders. Staff conduct draws particularly harsh criticism, with rude cashiers and unresponsive managers dominating the feedback. A small number of branches, notably Cresta and Carletonville, draw genuine praise, but these are exceptions rather than the rule.
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Fishaways is facing widespread dissatisfaction across nearly every operational area. Customers repeatedly describe undercooked or burnt fish, shrinking portions, missing items, and long waits for both in-store and delivery orders. Staff conduct draws particularly harsh criticism, with rude cashiers and unresponsive managers dominating the feedback. A small number of branches, notably Cresta and Carletonville, draw genuine praise, but these are exceptions rather than the rule.
The most common complaint about Fishaways, based on Hellopeter's AI analysis of recent customer reviews, is Food Quality & Consistency. Food Quality & Consistency (1.0). Customers describe burnt, raw, undercooked, soggy, oily and stale fish, calamari and sushi. Portions are repeatedly called shockingly small versus price paid. Multiple reports of suspected food poisoning and meals discarded after one bite.
Fishaways has a TrustIndex of 2 out of 10 on Hellopeter, based on 62 reviews in the last 12 months. Hellopeter has tracked Fishaways across 1,470 total reviews. How is the TrustIndex calculated? →
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