AM
Andiswa M
Active since May 2016
23
Reviews
0
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Reviews
23 reviews2 weeks ago
Capitec Bank is not simple
I took out a loan with Capitec 7 years ago while starting working. I couldn't pay my loan and Capitec handed me over, once i was ready to pay i contacted the where my account was handed over and i settled the balance in February 2023. I never closed my account i continued banking with them. In this week I app**** for credit and they advised that i was handed over i should sent them the settlement letter, i did that i emailed it to them and the lady told me they cant remove my status as my account was sold. My problem is I settled this account 4 years ago, I'm currently banking with them and yet they cant lift my status of years ago to active, i cant benefit from their products but they can benefit from me using their bank account. This is totally unfair in all angles, this account is not even listed on credit bureau, the consultant at the bank told me straight i cant get a loan with them but i can go else where, how do you tell your clients to go to another bank instead trying to keep me, Capitec banks slogan doesnt align with what they are doing at all
2 replies
1 month ago
Poor customer service!!!!
I spoke to 3 different agents and they well telling me 1 story that i should wait for my email.I requested they they sent me an email confirmation that ive made payment arrangements with them. Ive been waiting for the email since Friday todah is Monday..what is so hard in drafting an automated email..this is very poor customer services.
1 reply
14 months ago
Poor Poor service delivery
i have an old mutual money account, i lost my phone over the weekend and i did swim swap with my network provider, swim swap was approved, called Old Mutual to see if i could do this over the phone they said no i should go to my nearest branch, left work early because the branch in Bayside Mall closes at 5, got there was assisted she changed my number with no hassles, went to checkers while i was there i logged in my banking app it told me i couldn't log in as they detecting a swim swap, lucky i was still in the mall rushed back to the lady told her i cant log on my app as its detecting a swim swap, she said their manager is currently being trained therefore she doesn't have the credentials to assist in swim swap issues she will call the arrear manager, this was around 4:50, she teams called the arrear manager and there was no answer, told her im not coming back again as the arrear manager should be available as it wasn't 5 yet, the managers at the store cant assist me either and im the customer and i made ways to visit the branch but wasn't helped, as we speak i cant do any payments I'm stuck!!! This is really poor service, i waisted my airtime calling, i waisted petrol to go the nearest branch and i was still not helped, highly frustrated
1 reply
18 months ago
Highly Irritated with Sanlam
I submitted my claim on the 6 November and they advised me it will only take 6 weeks to be paid, My name Nomalinge Mayila and my id number is 8302010428086. today is the 19th next week is Christmas im stuck i cannot do anything, can someone please call me and tell me when this payment will be made, my number is 083 787 4622
2 replies
21 months ago
Rain is a ****
i moved into a new area which was not rain network compatible and i stopped paying my monthly subscription and they came to fetch their router after a few months, all of a sudden they telling me i owe them R489.00 how do i owe them?Rain doesnt work if you don't pay they cut off your line and rain is a month to month if you don't pay your line gets closed. This is a ****
4 replies
21 months ago
Highly Disappointed
I completed my application form for my reserve funds to be paid on the 26th August 2024 and today is the 4th September i still haven't received any money in my bank account. I went on the their WhatsApp chat and spoke to Zaitoon Alexander and he was very vague no customer ethitec non whatsoever. I really had a good relationship with them for the past 5 years im just soo disappointed now
1 reply
23 months ago
Highly Dissapointed with Matrix Telematics
I had a Beami account 3 years ago, i settle my outstanding balance in full, I have the proof of payment but somehow they handed me over to Nimble Group and but i had paid Beami in full I dont owe them a cent. When Nimble calls me i tell them i paid Matrix but they ask me for a paid up letter i never got one because i wasn't handed over at the time and i paid the money directly into their fnb bank account. This is reflecting badly on my credit score, can you please remove my name from Nimble and clear my name
1 reply
24 months ago
Customer Service is very poor
I opened up a life cover for my aunt sometime in April- May and requested that the 1st debit order to go off in June, on the 19th of June i emailed old mutual to ask them to please move the debit order to August i received a response where they were asking for a policy number, i said in my email i never received the policy number as it a Life Cover they would've sent it to my aunt i honestly dont know as she doesnt even has access to email and im the person who opened it and im paying for it. i responded back with her id numbers and full names and i never got a response back, this morning the debit order went off from my account, called Old mutual and they transferring me to group schemes and i've been holding. I need this money to be refunded back into my account.
1 reply
27 months ago
Highly dissapointed with Nedbank Customer Service
Last month on the 22nd my Flisp deposit was paid into my Nedbank home loan account, i called Nedbank and they confirmed the money was paid in,I then asked them to please recalculate that amount into my bond so that my monthly installment can decrease, they said I need to contact my banker Ismail Shiraz, i did and he said he would escallate my request to the Homeloans department, i waited till month end of February and there was still no answer, on the 8th of March i received an sms saying they've calculated my installment from R9800 to R9400.Mind you this money has ben sitting in the account from 22 of February till 8 March. I then asked my Ismail to please explain to me how did they get to this amount, i want a break down because this doesn't make sense DOH deposited R41 000 and out of this my installment is R9400 like how? it doesn't make sense at all, we apply for this FLISP to give us a breather on our HL but this didn't even make a dent like R400 is the difference. He said he will escalate my query until today when i call i get reffered to my banker as im a private client, what is the point. I'm a 1st time home owner and im very dissatisfied with Nedbank service. I haven't even received the confirmation letter that this money was paid in. I was thinking of moving my salary to Nedbank i'm not doing that anymore
0 replies
31 months ago
ADT are ****** ****** ******
Last week I wrote a complaint about ADT to cancel this service they only responded today advising I have to pay a cancellation fee of R4 795.00. 1st of all the service was suppose to start 1 December 2023 as per my agreement with Viaan the sales rep and Tyeisha at the head office on the 26 October. They decided to debit from my account in October a pro rata for October as it was installed on 15th and again the full amount month end of October-luckily there was no money in my bank account. ADT security service are ****** and i wouldn't recommend them to anybody. My cancellation email should be affective immediately as my contract was suppose to start in December why am i know billed a cancellation fee??? a guy named Johan Fourie called me last he was very rude and arrogant talking about how im giving their company a bad name he didn't even apologies 1st about my experience.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (13.043478260869565%)
1 Star
20 (86.95652173913044%)