CSS Credit Solutions
Verified Business
|1.1|30 Reviews (last 12 months)|Responds in 211h 43m
CSS Credit Solutions
Verified Business
|1.1
30 Reviews (last 12 months)
Responds in 211h 43m
AI Review Summary
Based on recent customer reviews, CSS Credit Solutions is drawing significant criticism from consumers who describe persistent harassment, disputed debts, and prolonged delays in receiving paid-up letters after settlements. Customers consistently mention feeling pursued for accounts they claim were already resolved, sometimes involving SARS or major banks, and frequently report unanswered emails and call centre agents perceived as rude or unhelpful. A recurring theme is concern around POPIA compliance, with complaints about contact details and third-party numbers being used without consent. Isolated positive feedback acknowledges helpful individual consultants.
Performance(last 12 months):
Trustindex Rating
2.4Ranked In Financial Services
#161Reply Time
211h 43mNPS Score
-82Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 175h 7m
TrustIndex
2.4
Ranking
#161
in Financial Services
Reply Time
211h 43m
NPS Score
-82
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 175h 7m
Review Distribution
1.1|30 Reviews
Sep '25 - Aug '26
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBP
Bradley P
1 reviews | Active since Sept 2021
19 May 2026, 15:32
CSS Solutions/Brooks&Luyt are pathetic and useless
I have paid up my account and CSS Solutions/Brooks&Luyt fail to acknowledge this. This last installment only R648 was owed and you charged me R1000 and still have no acknowledgement that the account is paid off. Even Nedbank confirms that the account is settled, how does CSS Solutions not have any account of this. Are you people lacking in any sort of communication barriers and common sense? When your client proves facts you still act like novices. Where is my refund. Its pushing on two weeks now. I have made calls and emails and WhatsApp messages and no one has any interest in helping me. You people are so quick to demand money but when you owe money you run and hide? Your staff lack accountability, lack any customer assistance and are just pathetic all round. Month end is coming up and your agent can't confirm if the debit order will run or not. God help you it does. I've been told it has been escalated to the relevant "senior" department, nothing is done. Are they so senior that they're already pushing up daisies because I've have zero feedback and communication from this so called joke of a company. Pay me my money, give me my paid up letter and **** off.
Helpful (0)
|Replies (1)BP
Bradley P
1 reviews | Active since Sept 2021
19 May 2026, 15:32
CSS Solutions/Brooks&Luyt are pathetic and useless
I have paid up my account and CSS Solutions/Brooks&Luyt fail to acknowledge this. This last installment only R648 was owed and you charged me R1000 and still have no acknowledgement that the account is paid off. Even Nedbank confirms that the account is settled, how does CSS Solutions not have any account of this. Are you people lacking in any sort of communication barriers and common sense? When your client proves facts you still act like novices. Where is my refund. Its pushing on two weeks now. I have made calls and emails and WhatsApp messages and no one has any interest in helping me. You people are so quick to demand money but when you owe money you run and hide? Your staff lack accountability, lack any customer assistance and are just pathetic all round. Month end is coming up and your agent can't confirm if the debit order will run or not. God help you it does. I've been told it has been escalated to the relevant "senior" department, nothing is done. Are they so senior that they're already pushing up daisies because I've have zero feedback and communication from this so called joke of a company. Pay me my money, give me my paid up letter and **** off.
0
Replies (1)WF
Wynand F
1 reviews | Active since Mar 2024
16 May 2026, 07:21
Credit card ****
This company is a big ****, i have sent my paid up letter numerious times to them and they keep on harring me and send the same email to me as the replies on the other complaints on Hello Peter. The bank is busy with an investigation and im going to report them to the police for *****sters.
Helpful (0)
|Replies (1)WF
Wynand F
1 reviews | Active since Mar 2024
16 May 2026, 07:21
Credit card ****
This company is a big ****, i have sent my paid up letter numerious times to them and they keep on harring me and send the same email to me as the replies on the other complaints on Hello Peter. The bank is busy with an investigation and im going to report them to the police for *****sters.
0
Replies (1)AM
Andiswa M
1 reviews | Active since May 2016
11 May 2026, 17:23
Poor customer service!!!!
I spoke to 3 different agents and they well telling me 1 story that i should wait for my email.I requested they they sent me an email confirmation that ive made payment arrangements with them. Ive been waiting for the email since Friday todah is Monday..what is so hard in drafting an automated email..this is very poor customer services.
Helpful (0)
|Replies (1)AM
Andiswa M
1 reviews | Active since May 2016
11 May 2026, 17:23
Poor customer service!!!!
I spoke to 3 different agents and they well telling me 1 story that i should wait for my email.I requested they they sent me an email confirmation that ive made payment arrangements with them. Ive been waiting for the email since Friday todah is Monday..what is so hard in drafting an automated email..this is very poor customer services.
0
Replies (1)MM
CM
Christinah M
1 reviews | Active since Mar 2025
8 Apr 2026, 17:14
Paid-up letters
I've been calling and mailing regarding my paid up letter with no success, they don't reply on mails and their call center seems like they don't know how to assist.
Helpful (0)
|Replies (4)CM
Christinah M
1 reviews | Active since Mar 2025
8 Apr 2026, 17:14
Paid-up letters
I've been calling and mailing regarding my paid up letter with no success, they don't reply on mails and their call center seems like they don't know how to assist.
0
Replies (4)CK
CIndy K
1 reviews | Active since May 2010
8 Apr 2026, 09:30
Worst Service ever
I paid my account off through your lawyers last week, still waiting on my paid up letter. CSS is the company who I have been dealing with and they are as shocking as FNB? I have been dealing with Farayi Sanyika the team manager and sent an email and advised via telephone conversation I require my paid up letter with being ignored which is no surprise
Helpful (0)
|Replies (1)CK
CIndy K
1 reviews | Active since May 2010
8 Apr 2026, 09:30
Worst Service ever
I paid my account off through your lawyers last week, still waiting on my paid up letter. CSS is the company who I have been dealing with and they are as shocking as FNB? I have been dealing with Farayi Sanyika the team manager and sent an email and advised via telephone conversation I require my paid up letter with being ignored which is no surprise
0
Replies (1)FC
Frank C
1 reviews | Active since Oct 2014
10 Mar 2026, 12:20
What **** is this.. My Tax Practitioner says to call them
Payment not received! Final reminder that if your SARS payment is not made by close of business today, further interest and or administration penalties may/will be incurred on your account. Settle payment through eFiling Ref: ***T***0 or Contact CSS on ***/***.
Helpful (0)
|Replies (1)FC
Frank C
1 reviews | Active since Oct 2014
10 Mar 2026, 12:20
What **** is this.. My Tax Practitioner says to call them
Payment not received! Final reminder that if your SARS payment is not made by close of business today, further interest and or administration penalties may/will be incurred on your account. Settle payment through eFiling Ref: ***T***0 or Contact CSS on ***/***.
0
Replies (1)ZG