LK
Lisa K
Active since May 2016
50
Reviews
0
Industries
Reviews
50 reviews2 months ago
Bad customer service & misinformation without accountability
I am beyond frustrated with Takealot and the way this entire situation was handled. I ordered a gym bench in flat pack form. After I fully assembled it, I realised a part was missing. I did not rush to complain. I invested my time, my energy, and my effort into building it properly first. Once I discovered the missing piece, I reached out to support and clearly explained that I did not want to return the entire product unnecessarily. The bench was still usable. I simply asked if the supplier could send the missing part. I was then told that the supplier confirmed stock and I was advised to return the item for a replacement. Based on that information, I had to undo everything I had just spent time assembling. I had to disassemble the entire gym bench, pack it up, and send it back. That alone was already frustrating and completely unnecessary if the correct information had been given in the first place. After I returned it, I was then told the truth, there is no stock available and I will only receive a refund. This is completely unacceptable. I was given incorrect information that directly caused me extra work, wasted time, and unnecessary inconvenience. If I had been told the truth upfront, I would have kept my gym bench and continued using it as it was. Now I have no bench, I cannot replace it at the same price, and I have been left worse off than when I started. A refund does not fix the fact that I lost a product I was already using because of misinformation. What makes this worse is the lack of accountability throughout the process. I was passed between support responses with no real solution, only apologies and no practical resolution. This is not acceptable customer service. Under consumer protection rights, customers should not be misled into returning goods based on incorrect confirmation from a supplier. This entire process has been handled poorly from start to finish. I want a proper resolution, not apologies. I want my gym bench or a real equivalent replacement that puts me back in the position I was in before this mistake happened!!!!!!!
0 replies
2 months ago
Outstanding Service during theft claim
I would like to take a moment to commend MiWay & the assessor who handled my claim Andre Koekemoer for their outstanding service. My recent claim was assessed and approved within a week, which truly exceeded my expectations. During a time that was already stressful, the efficiency and professionalism made a significant difference. While there were moments where I felt anxious and overwhelmed during the process, this was largely due to the emotional toll of the situation. The assessor handled everything with patience and professionalism, and I especially appreciated that he recognised when I was not okay and chose to conclude the meeting early. That level of awareness and respect meant a lot to me. I have been with MiWay for many years and have multiple policies with them, and I can honestly say that their service has consistently been reliable. Every time I’ve needed assistance, it has been handled promptly and efficiently. This experience has reaffirmed my confidence in MiWay, and I truly appreciate the way my claim was handled from start to finish.
1 reply
2 months ago
Vodacom ridiculous service
I am extremely disappointed with the service received from Vodacom after being a loyal customer for many years. September, I sent an email to customer service requesting that my debit order date be changed to the 1st of each month. This request was never actioned, and my debit order continued to go off on the 25th. Recently, the debit order on the 25th failed, and I was charged a R100 penalty fee. I have never missed a payment before, and this situation is a direct result of Vodacom’s failure to process my request. What is even more concerning is that when I contacted Vodacom, I was told that the customer service email address is essentially “useless” and not monitored, and that I should have called instead. As a customer, I find this completely unacceptable. If an email address is provided for customer service, it should either be functional or customers should be clearly informed of the correct process. Expecting customers to somehow know internal procedures is unreasonable. I acted in good faith by sending a written request, and Vodacom failed to act on it or even respond. As a result, I am now being penalised for their inefficiency. I am requesting that the R100 penalty fee be reversed immediately. If this is not resolved, I will have no choice but to reconsider my relationship with Vodacom and proceed with cancelling my contract and contacting ICASA or the National Consumer Commission I hope this matter can be resolved promptly and fairly.
3 replies
6 months ago
constant Lies saying they tried to deliver!!!
Currently have an order that has been out for delivery for the past 2 days, every day I get an sms saying we tried to call you to deliver, yet no calls. I cannot get hold of anyone, I have send a request on their website nothing. NOw order status shows cancelled, no one called me or tried to contact me. This is not a good website to buy from, lies and no decency to even communicate
0 replies
6 months ago
Most useless company ever
Why do companies use this company? It is the worst, I have never experienced such bad service. My orders stay in one place for days, this has happened so many times its ridiculous. There is no way to get hold of them
0 replies
14 months ago
Worst Bank in SA
It is the worst bank ever, when it comes to every thing from customer service to actual service I have never dealt with a more *********** bank... I paid up my credit card last month, the end of the month. When the new month came my balance was 0, I was still charged all sorts of charges my balance is now almost R300. I then queried 3 weeks ago they told me they will get back to me within 2 days, nothing. I go back and query they tell me they will get back to me within the day still nothing 3days later. It is now almost month end again, where they will want to charge me on the balance they made. They are now just stalling this query to charge me more. I will be closing this account and will never deal with nedbank again. It is the worst bank ever, when it comes to every thing from customer service to actual service I have never dealt with a more *********** bank
0 replies
18 months ago
Wonderful and effici...
Wonderful and efficient service! Took less than 30mins and I was sorted.
1 reply
21 months ago
Refusing to tell me my eye test result!
I am writing to express my extreme dissatisfaction with the recent service I received at your practice. I visited for an eye test, specifically to check whether my eye health has deteriorated, improved, or remained the same since my last visit. To my utter frustration, I was refused this basic information. What is the point of conducting an eye test if you refuse to tell me the result? I fully understand that there is an additional charge for the actual prescription, but I did not ask for the script—I only wanted to know if my eyesight had changed in the past two years. The fact that this simple request was denied is utterly baffling. As someone who has undergone several eye tests at Optique Optometrists and previously received my prescription without issue, I am shocked by this sudden change in practice. Why has this process been altered without clear communication? What exactly did I pay for if not for essential information about my vision? I am extremely disappointed and honestly, quite angry. I expect better from a service I’ve trusted for years.
5 replies
25 months ago
Fishy bank Sign up process - How legit is this service
I wouldnt trust happy pay, their process to link your bank account is very fishy!! You have to sign into your banking with all your information ON THEIR SITE then they want you to enable your internet banking on your app,,, Mmm why. So they want your log in details and you to allow internet banking (so if someone has these details they can simply log into your account on a laptop). Just be weary!! I use alot of these pay later services and this is by far the most suspect sign up.. I decided to cancel and stick to PayJustNow.
1 reply
25 months ago
Takealot sellers, dont use this service!!!!!
The most pathetic service I have ever received. I am a Takealot seller, I have an online account on TCG, made 3 transactions, the website is terrible, you cant see the DC addresses it also doesnt allow you to insert the address yourself, so you cant see what address you are choosing, you just have to guess, 1 address was wrong so I canceled the transaction which is an option on the website, I was told the money will be reversed back to my account. Now I am dealing with so much nonsense from this place to get my money back. They want me to jump through hoops, fill in forms, explanations on why I want my money. This is the last I deal with TCG
0 replies
Review Distribution
5 Star
9 (18%)
4 Star
3 (6%)
3 Star
0 (0%)
2 Star
2 (4%)
1 Star
36 (72%)