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Optique Optometrists
Verified Business
OO
AI Review Summary
Based on recent customer reviews, Optique Optometrists receives sharply divided feedback across its branches. Satisfied customers consistently praise the friendly, professional staff, thorough eye examinations, attractive frame selection, and accessible payment plans, with several highlighting life changing prescription accuracy. However, a recurring theme among dissatisfied customers involves poor communication, unresolved debit order and billing disputes, delays in receiving spectacles, and perceived pressure to purchase glasses tied to the entry level eye test offer. Accountability and follow through emerge as significant pain points alongside otherwise welcoming in-store interactions.
Performance(last 12 months):
TrustIndex
5.1
Ranking
#18
in Health & Medical
NPS Score
25
Recommended: Likely
Review Distribution
3.1|17 Reviews
Jul '25 - Jun '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 06:40
Bad customer service
I went for new glasses there. The staff and optometrist is very friendly. You can choose to pay off any extras over 6 months, which is why I like to go there. This is not the first time there . The service was very good first time around Second time around not so good. Payment options where not explained as to the debited date. I specifically said my payment date is the 25th of each month. Then they debited my account the 24th so I had to pay a penalty. When I contacted them they said they were gona give me a call back. That didn't happen. They send a message to say my spectacles are ready for collection. Got there they assisted me with it . Then the accounted spoke to me in front off other clients that they will not honor the penalty fee as they will take the money a day before if payday falls on a Saturday, and did I not read my quote? She has no tackt. Two years ago wen I got my other spectacles I never had a problem like this. This was not made clear the day we arranged everything. Accountability is what she must take. I will never go back there and I feel sorry for the other staff, cause their service is very good. I will not recommend them to anyone because off her way off handling inquiries.
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Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 06:40
Bad customer service
I went for new glasses there. The staff and optometrist is very friendly. You can choose to pay off any extras over 6 months, which is why I like to go there. This is not the first time there . The service was very good first time around Second time around not so good. Payment options where not explained as to the debited date. I specifically said my payment date is the 25th of each month. Then they debited my account the 24th so I had to pay a penalty. When I contacted them they said they were gona give me a call back. That didn't happen. They send a message to say my spectacles are ready for collection. Got there they assisted me with it . Then the accounted spoke to me in front off other clients that they will not honor the penalty fee as they will take the money a day before if payday falls on a Saturday, and did I not read my quote? She has no tackt. Two years ago wen I got my other spectacles I never had a problem like this. This was not made clear the day we arranged everything. Accountability is what she must take. I will never go back there and I feel sorry for the other staff, cause their service is very good. I will not recommend them to anyone because off her way off handling inquiries.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 12:33
****mers
Very disappointing experience. We paid for an eye test and confirmed beforehand that we would receive written confirmation of the results. After the test, the staff refused to provide any written report unless we bought glasses from them. Customers should not be pressured into purchasing products just to receive documentation for a service they already paid for.DO NOT FALL FOR THEIR FALSE ADVET OF THE 99r eye test it’s a **** to force you to get glasses from the disgusting
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 12:33
****mers
Very disappointing experience. We paid for an eye test and confirmed beforehand that we would receive written confirmation of the results. After the test, the staff refused to provide any written report unless we bought glasses from them. Customers should not be pressured into purchasing products just to receive documentation for a service they already paid for.DO NOT FALL FOR THEIR FALSE ADVET OF THE 99r eye test it’s a **** to force you to get glasses from the disgusting
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Anonymous
1 reviews | Active since Jan 2020
14 Feb 2026, 10:58
Very happy customer - Soneike branch
I had an excellent experience at the Soneike branch. I had my eye test done on Friday last week, the team were professional and helpful. For the first time I was told that my previous prescription glasses weren't the correct strength (received from a different optometrist). I went to collect my specs 7 days later and I can honestly say I don't think I've ever had the correct prescription lenses before this. It's been life changing. Thank you so much
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Anonymous
1 reviews | Active since Jan 2020
14 Feb 2026, 10:58
Very happy customer - Soneike branch
I had an excellent experience at the Soneike branch. I had my eye test done on Friday last week, the team were professional and helpful. For the first time I was told that my previous prescription glasses weren't the correct strength (received from a different optometrist). I went to collect my specs 7 days later and I can honestly say I don't think I've ever had the correct prescription lenses before this. It's been life changing. Thank you so much
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Anonymous
1 reviews | Active since Jan 2020
16 Dec 2025, 13:15
Bad service
Hi just had to share. NEVER go to Optique for your glasses. They deduct when ever they feel like deducting. Then at the end of day you are responsible for banking chargers. Even the people at finance don't want to sent a copy of mandate for deduction. So now who's gonna pay 1200 for banking fees???
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Anonymous
1 reviews | Active since Jan 2020
16 Dec 2025, 13:15
Bad service
Hi just had to share. NEVER go to Optique for your glasses. They deduct when ever they feel like deducting. Then at the end of day you are responsible for banking chargers. Even the people at finance don't want to sent a copy of mandate for deduction. So now who's gonna pay 1200 for banking fees???
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Anonymous
1 reviews | Active since Jan 2020
13 Dec 2025, 07:47
Extremely disappointing service and poor communication
My experience with Optique Optometrist Randburg has been incredibly frustrating and disappointing. I went in for an eye test on 19 November, selected my frames, and was told my glasses would be ready within 5–10 working days. Two weeks passed with no communication at all — no call, no message, no update on the ETA. I eventually followed up myself, only to be told they would “check with the lab” to see how far my glasses were. Then, almost three weeks later, I received a call saying I now need to come back and choose a new frame because the original one doesn’t fit my lenses. It’s honestly shocking that this was only picked up after weeks of silence. The lack of urgency, accountability, and communication is unacceptable. At no point was I proactively updated — everything only happened after I chased them. What made the experience even more uncomfortable is that I was left feeling overlooked and not taken seriously as a customer. The service I received felt dismissive, and it’s hard not to question whether I would have been treated differently if I were someone else. No customer should leave feeling like that. Overall, this was a very poor customer experience, and I would not recommend this branch to others. People deserve better communication, respect, and professionalism — especially when dealing with something as important as their eyesight
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Anonymous
1 reviews | Active since Jan 2020
13 Dec 2025, 07:47
Extremely disappointing service and poor communication
My experience with Optique Optometrist Randburg has been incredibly frustrating and disappointing. I went in for an eye test on 19 November, selected my frames, and was told my glasses would be ready within 5–10 working days. Two weeks passed with no communication at all — no call, no message, no update on the ETA. I eventually followed up myself, only to be told they would “check with the lab” to see how far my glasses were. Then, almost three weeks later, I received a call saying I now need to come back and choose a new frame because the original one doesn’t fit my lenses. It’s honestly shocking that this was only picked up after weeks of silence. The lack of urgency, accountability, and communication is unacceptable. At no point was I proactively updated — everything only happened after I chased them. What made the experience even more uncomfortable is that I was left feeling overlooked and not taken seriously as a customer. The service I received felt dismissive, and it’s hard not to question whether I would have been treated differently if I were someone else. No customer should leave feeling like that. Overall, this was a very poor customer experience, and I would not recommend this branch to others. People deserve better communication, respect, and professionalism — especially when dealing with something as important as their eyesight
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Anonymous
1 reviews | Active since Jan 2020
3 Dec 2025, 08:31
Super Friendly and Awesome Team
Always friendly and approachable, Thank you Optique Optometrists Silverton for the fantastic service, you are alway super friendly and it is a Joy to visit your branch , keep up the great work guys!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
3 Dec 2025, 08:31
Super Friendly and Awesome Team
Always friendly and approachable, Thank you Optique Optometrists Silverton for the fantastic service, you are alway super friendly and it is a Joy to visit your branch , keep up the great work guys!!!!!!!
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