Tebogo N

Active since Dec 2022

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Reviews

8 reviews

8 months ago

Extremely disappointing service and poor communication

My experience with Optique Optometrist Randburg has been incredibly frustrating and disappointing. I went in for an eye test on 19 November, selected my frames, and was told my glasses would be ready within 5–10 working days. Two weeks passed with no communication at all — no call, no message, no update on the ETA. I eventually followed up myself, only to be told they would “check with the lab” to see how far my glasses were. Then, almost three weeks later, I received a call saying I now need to come back and choose a new frame because the original one doesn’t fit my lenses. It’s honestly shocking that this was only picked up after weeks of silence. The lack of urgency, accountability, and communication is unacceptable. At no point was I proactively updated — everything only happened after I chased them. What made the experience even more uncomfortable is that I was left feeling overlooked and not taken seriously as a customer. The service I received felt dismissive, and it’s hard not to question whether I would have been treated differently if I were someone else. No customer should leave feeling like that. Overall, this was a very poor customer experience, and I would not recommend this branch to others. People deserve better communication, respect, and professionalism — especially when dealing with something as important as their eyesight

2 replies

Strijdom Park Volkswagen

8 months ago

Lack of accountability for damaging your car

I took my car in on the 12th of November for service, it was fine all along just due for a service. Upon return, my car was jumping and vibrating upon accelaration after changing gears. I thought it was the battery or something, so I took it for diagnostics and realized that it was a misfiring from plug 4. I called them to report the issue and they said they didn't do any plug changes. I told them my car was fine before it went to them and they said I should contact MFC since they are paying my service. What's sad is that if it was a problem before the service, they would have flagged it on the report sheet as they did with the other parts. Not to mention it didn't have a problem before I took it then. I'm so disappointed and will never take my car there ever again.

0 replies

Motor Finance Corporation

8 months ago

Poor customer service

Poor srvice delivery from call centre consultants. I took my car in for service at VW Strydom Randburg and it came back with an EPC problem. Apparently a spark plug isn't connected properly and it is causing misfire and my car engine vibrates when I accelerate. I called V but they said my service for 165000KM doesn't cover that and it that they didn't do anything to the spark plugs, but my car was fine before then. I called MFC since I'm their client and pay them for a service plan and they said it is not their problem I should talk to the VW. VW is telling me I should call MFC.. so it is a back and forth and my car suffers in the meantime. Called again and the agent kept me on hold till my airtime depleted. Why are we paying for a service plan that covers everything when we can't even call for basic spark plugs?

0 replies

FNB (First National Bank)

9 months ago

Signed Settlement – Still No Payment from Neil Govender Attorneys

I am beyond frustrated with the way Neil Govender Attorneys have handled my third-party claim (*** / MAT23106) on behalf of FNB Short Term Insurance. After months of delays, poor communication, and constant follow-ups, I was finally sent a settlement agreement on 2 October 2025, which I signed and returned immediately with my banking details as requested. I was told the matter was “in for payment.” It is now another month later, and I still have not received a single cent. Every time I follow up, I get the same vague response — “waiting for POP” — with no clarity on when payment will actually be made. This process has dragged on for months, costing me my main source of income as my car remains unrepaired and unusable for Uber. The lack of professionalism and urgency is unacceptable. Both FNB and Neil Govender Attorneys have handled this matter with complete disregard for my time and circumstances. I have been patient long enough, but I will not stop until this claim is paid and resolved in full.

1 reply

Neil Govender Attorneys Inc

10 months ago

Poor Service and No Communication from Neil Govender Attorneys

I am highly disappointed in the way Neil Govender Attorneys have handled my third-party claim on behalf of FNB (*** / MAT23106). It has been over 3 months since I submitted all the required documents, yet there has been no meaningful progress. Every time I follow up, I’m told the claim is “still being validated” with no clear explanation or timelines. In fact, communication has been extremely poor – I am often left in the dark, with no updates or feedback unless I chase after them. Meanwhile, my car is still damaged and unusable for Uber, which is my main source of income. I have now been out of work for over 3 months, and this delay is directly impacting my livelihood. As attorneys appointed to process this matter, I expected professionalism, urgency, and accountability. Instead, the lack of action and avoidance has caused nothing but stress and financial loss. This level of service is completely unacceptable, and I will continue to escalate this issue until it is resolved.

0 replies

FNB (First National Bank)

10 months ago

A month later after saying they will sort it out, nothing!

It has now been a month since my first review about my third-party claim (*** / MAT23106) and yet FNB has still done absolutely nothing to resolve my issue. Instead of proper feedback, I continue to get empty promises and excuses. My car remains in a bad state, which has left me unable to work for over 3 months. This has had a devastating impact on my income, and the lack of urgency from FNB is beyond unacceptable. It feels as though they are simply avoiding responsibility, hoping I’ll give up. Let me be clear – I will not stop until this matter is resolved and I get paid what is due to me. FNB, your service has been nothing short of shocking, and I will continue to escalate and make my voice heard until action is finally taken.

1 reply

FNB (First National Bank)

12 months ago

FNB Insurance Claim – 3 Months with No Resolution

I am extremely disappointed with FNB Short Term Insurance and their appointed attorneys regarding my third-party claim It has now been over 3 months since I filed this claim, and despite submitting all the required documents, there has been no meaningful progress. The only feedback I keep getting is that the claim is "still being validated," with no clear timelines or communication. Meanwhile, my car is in a bad state — the boot cannot close properly, making it unsafe and unusable for Uber, which is my main source of income. This has left me unable to work for 3 months, causing financial strain and extreme frustration. I feel like I’m being ignored, with my emails and follow-ups not receiving proper attention. This lack of accountability and urgency from both FNB and their legal representatives is unacceptable. All I am asking is for this matter to be resolved so I can fix my car and get back to work. At this point, I feel forced to escalate publicly because I am being avoided and neglected. FNB – please urgently prioritise this matter and give me a clear resolution.

1 reply

Live Easy Apartments

25 months ago

Disappointed with Management and Sudden Parking Changes at Live Easy Rivonia

I am a tenant at Live Easy Rivonia and recently had a very disappointing experience. Without prior notice, the outside parking area was closed, leaving me with no place to park. As someone facing financial difficulties, I rely on the outside parking due to the cost of indoor parking. Security was unaware of the changes, and the manager, Jacob, refused to address my concerns despite leaving my contact details. I had to leave my car at the gate overnight, worrying about potential damage or theft. The next morning, I waited 45 minutes to speak with Jacob, who told me the closure was due to increased crime. While I understand the need for security, the lack of communication was frustrating. Jacob was dismissive and unhelpful, insisting I pay for indoor parking, which I cannot afford. This experience has left me feeling unsupported and anxious about my property's safety. Better communication and consideration for tenants' financial situations are needed. Disappointed tenant, Block X (4-58).

0 replies

Review Distribution

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4 Star

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2 Star

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1 Star

8 (100%)

Tebogo N

Reviews

Extremely disappointing service and poor communication

Lack of accountability for damaging your car

Poor customer service

Signed Settlement – Still No Payment from Neil Govender Attorneys

Poor Service and No Communication from Neil Govender Attorneys

A month later after saying they will sort it out, nothing!

FNB Insurance Claim – 3 Months with No Resolution

Disappointed with Management and Sudden Parking Changes at Live Easy Rivonia

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