Neil Govender Attorneys Inc
Unclaimed Business
|1|8 Reviews (last 12 months)|This business does not respond to reviews
Neil Govender Attorneys Inc
Unclaimed Business
|1
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Neil Govender Attorneys Inc is drawing significant dissatisfaction from third-party claimants connected to FNB insurance matters. Customers consistently mention prolonged delays, unanswered emails, and unreturned calls, with a recurring theme of claims being stuck in validation or awaiting management approval for months. Reviewers express frustration at the lack of transparency, perceived absence of accountability, and what several describe as a pattern of stalling tactics. A common sentiment is that communication breakdowns and the absence of clear timelines are compounding already stressful situations following motor vehicle incidents.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
Allan Knighton-Fitt
1 reviews | Active since Feb 2011
4 May 2026, 14:44
Disgraceful, unprofessional non-service by Neil Govender Attorneys
Why do you not offer a negative rating? A client of FNB insurance drove into the side of my vehicle. After being referred by FNB insurers to communicate with Lineker Marianne of Neil Govender attorneys, I eventually made contact. My experience with FNB and Lineker was: Using up my airtime trying to get through; Being cut off; Requesting documentation, which they already had; Having my emails ignored; Having my emails returned as undeliverable; Being told on the phone, that it would take a long time after they started the process. I asked how long? 2 months? A year? 5 Years? 15 years? I was told definitely not 15 years! I was advised by FNB to email Neil Govender (the boss?) That has been no more fruitful! Since then, I have received no feedback and my emails are now being returned as undeliverable! I presume that their approach is Ignore; Stall; Request more documentation; Ignore; Frustrate the claimant until they give up.
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Allan Knighton-Fitt
1 reviews | Active since Feb 2011
4 May 2026, 14:44
Disgraceful, unprofessional non-service by Neil Govender Attorneys
Why do you not offer a negative rating? A client of FNB insurance drove into the side of my vehicle. After being referred by FNB insurers to communicate with Lineker Marianne of Neil Govender attorneys, I eventually made contact. My experience with FNB and Lineker was: Using up my airtime trying to get through; Being cut off; Requesting documentation, which they already had; Having my emails ignored; Having my emails returned as undeliverable; Being told on the phone, that it would take a long time after they started the process. I asked how long? 2 months? A year? 5 Years? 15 years? I was told definitely not 15 years! I was advised by FNB to email Neil Govender (the boss?) That has been no more fruitful! Since then, I have received no feedback and my emails are now being returned as undeliverable! I presume that their approach is Ignore; Stall; Request more documentation; Ignore; Frustrate the claimant until they give up.
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Nediera H
1 reviews | Active since Jan 2026
18 Mar 2026, 15:43
Poor Communication and Ongoing Delays – No Clear Feedback
I am extremely disappointed with the level of service received from Neil Govender Attorneys in handling my matter. RMO35394 // MAT25357 This claim has been ongoing since November 2025, and despite numerous follow-ups, I have not received clear or direct answers to simple and important questions. The only feedback consistently provided is that the matter is “awaiting approval,” with no indication of: • Where the approval is currently pending • How long the process is expected to take • Whether there are any outstanding issues causing delays Despite repeated emails and escalation attempts, my queries remain unanswered, and communication has been extremely limited and unhelpful. What is most concerning is the lack of transparency and accountability. As a client, I should not have to continuously follow up just to receive basic information. At this stage, the issue is not only the delay but the poor communication and lack of responsiveness, which has made an already stressful process even more frustrating. I would strongly encourage improvement in communication and client engagement going forward.
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Nediera H
1 reviews | Active since Jan 2026
18 Mar 2026, 15:43
Poor Communication and Ongoing Delays – No Clear Feedback
I am extremely disappointed with the level of service received from Neil Govender Attorneys in handling my matter. RMO35394 // MAT25357 This claim has been ongoing since November 2025, and despite numerous follow-ups, I have not received clear or direct answers to simple and important questions. The only feedback consistently provided is that the matter is “awaiting approval,” with no indication of: • Where the approval is currently pending • How long the process is expected to take • Whether there are any outstanding issues causing delays Despite repeated emails and escalation attempts, my queries remain unanswered, and communication has been extremely limited and unhelpful. What is most concerning is the lack of transparency and accountability. As a client, I should not have to continuously follow up just to receive basic information. At this stage, the issue is not only the delay but the poor communication and lack of responsiveness, which has made an already stressful process even more frustrating. I would strongly encourage improvement in communication and client engagement going forward.
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Khalid M
1 reviews | Active since Jul 2017
2 Mar 2026, 10:36
Still “Validating” Since January – Where Is the Accountability?
I am writing to raise a complaint regarding the unacceptable delays in my third-party claim being handled by First National Bank and Neil Govender Attorneys. The accident took place in December, and all required documents were submitted in January. Since then, I have consistently been advised that the claim is “still being validated.” No further explanation, progress report, or estimated timeline has been provided. It is concerning that several months later, there is still no clarity or outcome. We already experienced delays while waiting for FNB to submit the third-party claim to the relevant parties, and now there appears to be no sense of urgency in finalising the validation process. I respectfully request: A detailed update on the current status Confirmation of whether the claim has been submitted to the third party An explanation for the prolonged validation period A clear timeframe for resolution The continued lack of feedback is unacceptable, and I trust that this matter will now receive the urgent attention it requires.
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Khalid M
1 reviews | Active since Jul 2017
2 Mar 2026, 10:36
Still “Validating” Since January – Where Is the Accountability?
I am writing to raise a complaint regarding the unacceptable delays in my third-party claim being handled by First National Bank and Neil Govender Attorneys. The accident took place in December, and all required documents were submitted in January. Since then, I have consistently been advised that the claim is “still being validated.” No further explanation, progress report, or estimated timeline has been provided. It is concerning that several months later, there is still no clarity or outcome. We already experienced delays while waiting for FNB to submit the third-party claim to the relevant parties, and now there appears to be no sense of urgency in finalising the validation process. I respectfully request: A detailed update on the current status Confirmation of whether the claim has been submitted to the third party An explanation for the prolonged validation period A clear timeframe for resolution The continued lack of feedback is unacceptable, and I trust that this matter will now receive the urgent attention it requires.
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Helena R
1 reviews | Active since Jan 2013
14 Feb 2026, 11:07
Complete failure to respond to third-party insurance claim
I am an FNB third-party insurance policyholder (claim no. RMO40202). After my husband reversed into a third party’s vehicle, the claimant was directed to contact your firm at *** to process his claim. The claimant emailed your offices over two weeks ago with all relevant details. To date, he has received no response whatsoever — not even an acknowledgement of receipt. The claimant had initially tried to claim through his own insurer but was expected to pay a R5 500 excess for an incident that was not his fault. He followed the correct channels by contacting your firm as directed. Your silence has left him without recourse and has placed me in an embarrassing position. I have since sent your firm a formal letter of complaint. As legal professionals appointed to handle insurance claims, the very least one would expect is a timely acknowledgement of correspondence. I urge anyone dealing with Neil Govender Attorneys on an FNB insurance matter to document everything meticulously.
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Helena R
1 reviews | Active since Jan 2013
14 Feb 2026, 11:07
Complete failure to respond to third-party insurance claim
I am an FNB third-party insurance policyholder (claim no. RMO40202). After my husband reversed into a third party’s vehicle, the claimant was directed to contact your firm at *** to process his claim. The claimant emailed your offices over two weeks ago with all relevant details. To date, he has received no response whatsoever — not even an acknowledgement of receipt. The claimant had initially tried to claim through his own insurer but was expected to pay a R5 500 excess for an incident that was not his fault. He followed the correct channels by contacting your firm as directed. Your silence has left him without recourse and has placed me in an embarrassing position. I have since sent your firm a formal letter of complaint. As legal professionals appointed to handle insurance claims, the very least one would expect is a timely acknowledgement of correspondence. I urge anyone dealing with Neil Govender Attorneys on an FNB insurance matter to document everything meticulously.
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Replies (0)NH
Nediera H
1 reviews | Active since Jan 2026
20 Jan 2026, 14:39
Third-Party Claim Submitted– Ongoing Lack of Substantive Response
I am extremely dissatisfied with the handling of my third-party motor vehicle claim (Claim Numbers: RMO35394 / MAT25357) by Neil Govender Attorneys. I have been dealing with Kudzai Matsika, and despite repeated attempts to get feedback, the claim has seen no meaningful progress. Here is a summary of actions taken and responses: The claim was submitted on 18 November 2025. I have followed up multiple times via email and phone calls, but have only received generic responses, referring vaguely to “validation” or outstanding documentation. I contacted Ruby from FNB Insurance, but she was unable to assist directly. I also CC’d Ruby’s team leader and another colleague. The team leader responded advising the matter was out of his mandate, but confirmed Ruby could assist. Ruby subsequently emailed Kudzai requesting telephonic feedback, yet the response received was still a generic email stating the claim is “still validating”, with no real update on progress or timeframe. Nearly 60 days have passed with no substantive feedback, clear status update, or realistic timeline for finalisation. Calls remain unanswered, emails are ignored, and no clarity has been provided on what is outstanding or what steps are being taken. This ongoing delay, lack of accountability, and absence of communication is completely unacceptable, especially considering the financial and personal impact of a delayed third-party claim. I am posting this publicly in the hope that the matter will now receive the urgent attention it requires.
Helpful (0)
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Nediera H
1 reviews | Active since Jan 2026
20 Jan 2026, 14:39
Third-Party Claim Submitted– Ongoing Lack of Substantive Response
I am extremely dissatisfied with the handling of my third-party motor vehicle claim (Claim Numbers: RMO35394 / MAT25357) by Neil Govender Attorneys. I have been dealing with Kudzai Matsika, and despite repeated attempts to get feedback, the claim has seen no meaningful progress. Here is a summary of actions taken and responses: The claim was submitted on 18 November 2025. I have followed up multiple times via email and phone calls, but have only received generic responses, referring vaguely to “validation” or outstanding documentation. I contacted Ruby from FNB Insurance, but she was unable to assist directly. I also CC’d Ruby’s team leader and another colleague. The team leader responded advising the matter was out of his mandate, but confirmed Ruby could assist. Ruby subsequently emailed Kudzai requesting telephonic feedback, yet the response received was still a generic email stating the claim is “still validating”, with no real update on progress or timeframe. Nearly 60 days have passed with no substantive feedback, clear status update, or realistic timeline for finalisation. Calls remain unanswered, emails are ignored, and no clarity has been provided on what is outstanding or what steps are being taken. This ongoing delay, lack of accountability, and absence of communication is completely unacceptable, especially considering the financial and personal impact of a delayed third-party claim. I am posting this publicly in the hope that the matter will now receive the urgent attention it requires.
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Replies (0)WT
Willem T
1 reviews | Active since Dec 2014
29 Oct 2025, 13:25
USELESS: Neil Govender Atrorneys Inc.
Oh my word. My son is claiming from the 3rd party and Neil Govender Attorneys Inc, (if they are real attorneys), is dealing with the matter. They, absolutely, don't communicate with you. They just don't do anything. What can we do to report them further. Can we report them to higher authorities? This is not on. Claim no: MAT22917 // RMO20273
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Willem T
1 reviews | Active since Dec 2014
29 Oct 2025, 13:25
USELESS: Neil Govender Atrorneys Inc.
Oh my word. My son is claiming from the 3rd party and Neil Govender Attorneys Inc, (if they are real attorneys), is dealing with the matter. They, absolutely, don't communicate with you. They just don't do anything. What can we do to report them further. Can we report them to higher authorities? This is not on. Claim no: MAT22917 // RMO20273
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Replies (0)TN
Tebogo N
1 reviews | Active since Dec 2022
30 Sept 2025, 12:40
Poor Service and No Communication from Neil Govender Attorneys
I am highly disappointed in the way Neil Govender Attorneys have handled my third-party claim on behalf of FNB (Ref: RMO19199 / MAT23106). It has been over 3 months since I submitted all the required documents, yet there has been no meaningful progress. Every time I follow up, I’m told the claim is “still being validated” with no clear explanation or timelines. In fact, communication has been extremely poor – I am often left in the dark, with no updates or feedback unless I chase after them. Meanwhile, my car is still damaged and unusable for Uber, which is my main source of income. I have now been out of work for over 3 months, and this delay is directly impacting my livelihood. As attorneys appointed to process this matter, I expected professionalism, urgency, and accountability. Instead, the lack of action and avoidance has caused nothing but stress and financial loss. This level of service is completely unacceptable, and I will continue to escalate this issue until it is resolved.
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Tebogo N
1 reviews | Active since Dec 2022
30 Sept 2025, 12:40
Poor Service and No Communication from Neil Govender Attorneys
I am highly disappointed in the way Neil Govender Attorneys have handled my third-party claim on behalf of FNB (Ref: RMO19199 / MAT23106). It has been over 3 months since I submitted all the required documents, yet there has been no meaningful progress. Every time I follow up, I’m told the claim is “still being validated” with no clear explanation or timelines. In fact, communication has been extremely poor – I am often left in the dark, with no updates or feedback unless I chase after them. Meanwhile, my car is still damaged and unusable for Uber, which is my main source of income. I have now been out of work for over 3 months, and this delay is directly impacting my livelihood. As attorneys appointed to process this matter, I expected professionalism, urgency, and accountability. Instead, the lack of action and avoidance has caused nothing but stress and financial loss. This level of service is completely unacceptable, and I will continue to escalate this issue until it is resolved.
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