Poor Communication and Ongoing Delays – No Clear Feedback

I am extremely disappointed with the level of service received from Neil Govender Attorneys in handling my matter. RMO35394 // MAT25357

This claim has been ongoing since November 2025, and despite numerous follow-ups, I have not received clear or direct answers to simple and important questions.

The only feedback consistently provided is that the matter is “awaiting approval,” with no indication of: • Where the approval is currently pending • How long the process is expected to take • Whether there are any outstanding issues causing delays

Despite repeated emails and escalation attempts, my queries remain unanswered, and communication has been extremely limited and unhelpful.

What is most concerning is the lack of transparency and accountability. As a client, I should not have to continuously follow up just to receive basic information.

At this stage, the issue is not only the delay but the poor communication and lack of responsiveness, which has made an already stressful process even more frustrating.

I would strongly encourage improvement in communication and client engagement going forward.