EN
Ellaline N
Active since Jan 2015
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Bad customer service
I went for new glasses there. The staff and optometrist is very friendly. You can choose to pay off any extras over 6 months, which is why I like to go there. This is not the first time there . The service was very good first time around Second time around not so good. Payment options where not explained as to the debited date. I specifically said my payment date is the 25th of each month. Then they debited my account the 24th so I had to pay a penalty. When I contacted them they said they were gona give me a call back. That didn't happen. They send a message to say my spectacles are ready for collection. Got there they assisted me with it . Then the accounted spoke to me in front off other clients that they will not honor the penalty fee as they will take the money a day before if payday falls on a Saturday, and did I not read my quote? She has no tackt. Two years ago wen I got my other spectacles I never had a problem like this. This was not made clear the day we arranged everything. Accountability is what she must take. I will never go back there and I feel sorry for the other staff, cause their service is very good. I will not recommend them to anyone because off her way off handling inquiries.
2 replies
5 months ago
Very bad service form Capitec Cape Gate Branch
Debit order run early and they don't want to take accountability for the honoring fee. Tell me the system puts the run dates not the consultant that help you. And then to say but the agreement showed that date and not my actual pay date is pure nonsense. Been with them 3 or more years never had I had this problem in December. And after I send a mail they closed the case with no contact to me at all. So is it the AI that decides or is the consultant accountable for entering the details as the dam AI only does what the human tells him. Long stories and that just for a R100? Imagine how they get away with all this with many off their customers who is not persistent.
2 replies
51 months ago
Bad customer service
I bought a Samsung A12 in October 2021 from the Cape Gate branch. In Feb 2022 not even a full 4 months later the screen went black and white. I reset and re checked all settings but nothing brought the color back. I took it back to Makro as I bought it there NOT at vodacom. I was told they have to book it in for assessment. I explain there already that I do not want a repaired phone back as it should atheist last for a year before giving problems. The lady that helped me said that after it comes back I can ask for my money back if it's not a software problem as that is not under guarantee. It clearly is a hardware problem. I let everything go as per their procedure. Today I went back as the device is back in the store REPAIRED. I was polite and asked my money back but from the sales person to the merchant manager they had excuses. On the invoice they give you when they take your product number 3. It states that you can request your money back. The phone is booked in again cause they must ask Vodacom now if they will refund me? Did I buy the phone from Vodacom or Makro? Why must a person always have to fight and be rude to get results? Vodacom is the 3rd party, Makro is supposed to sort out the problem. Now I must wait another 24 to 48 hrs to get answers. It's my right as a consumer to get my money back as the product I'd faulty by no fault of mine.
3 replies
58 months ago
Very bad customer service
#Win On the 5th August I bought a ups and a dishwasher ect at Makro Cape Gate all brand new products. Took it back on the 13th and got told that they can't refund my money although the ups blew my motherboard on my pc. They will have to send it for a service. The week before last they phoned and said there is nothing wrong with the ups and it will get send back and u can puck it up. I phoned Mpho that is handling thus case to hear his off and that his working from home but they will tell him to call me immediately as it's urgent. Needless to say it's I've a week later and he never phoned back. Also makro is dead quite as I told them that I want my money back and that they got no right to deny me this. No one on the floor explained any form if grantees so makro don't have a right to deny me my refund. I also asked them if they willing to pay for my damaged motherboard but no response. I DO NOT WANT SOMETHING THAT DAMAGE MY PROPERTY. Mark's service is very bad to say the least.
1 reply
58 months ago
Bad Service
I bought a AEG dishwasher and a ups on the 5th of August 2021. Took it back on the 13th of August. Their response was they can't refund me although I'm within my 15 days for a refund. The ups blew my motherboard on my pc and they want to send it for a service. They didn't even offer another ups. After it blew the motherboard do i want it back? NO NO. The dishwasher started to make a loud noise and gave me a bit of a shock, they want it to be serviced....no it's not even 7 days old and I got told to keep this big box for just in case something goes wrong. The pandemic is no reason for bad service and to be greedy
1 reply
59 months ago
Compliment
I had a account not paid from Jan 2020 and Andrè Jonkers helped me to get it paid from Boncap... He was very polite and patient with me, did his research and arranged for my account to be paid, it did take some time and I bear in mind the pandemic caused some time delays. Buy Andrè pulled through and got it done by 15 July 2021. I also didn't mind waiting because I knew it will get resolved I believe if you show respect for the person on the other side off the phone you will get results cause that person feel valued and not just another complaint he needs to handle.. Andrè you are awesome at your job hope there is more like you in this world. Mrs M Naidoo
1 reply
67 months ago
Bad Service
I received very bad service from them. Firstly the dont phone before hand to make arrangements for a delevery. Then when they dis contact me they kept on giving me a number that doesnt belong to me. Then they say the delevry guy cant get hold ofd me but the office gets hold off me on my correct number. Then eventually they decided that durbanville is in Saldana Bay and send my card(bank card) there. My question is how do they get it right to have a complete unknown number and address for me? Seeing that its a bank card i feel they very disorganized and not trustworthy.
1 reply
67 months ago
Very good Service
We went to put ptrol in our white Honda last week and the petrol attendant was very polite and curtuse. This now is the Engen at the Lifestyle Centre there by Cape Gate.. His name is Sisilana. Hope Engen will employ more guys like him. Well done on your service Sisilana
0 replies
68 months ago
Bad Customer Service
Went to the doctor earlier this year. Confirmed the procedures with boncap agent Roxaan on the 02/01/2020 got ref told me numerus times that my medical aid covers more than one code 0241. She sounded new so I kept on asking if she is sure and she confirmed its correct. So big surprise here comes the bill i must pay as Boncap only covers 1 or i must ask my doc to send a new account and invoice all on the same code. Which they did and still it doesn`t get paid. They can not put people on the line who cant do the job and then the client must pay. What is the point to get references and still they don`t keep their word. Boncap doesn`t care to fix their problem looks like.
4 replies
68 months ago
Bad Customer Services
My husband went to the Graanendal branch and bought Flora 500g on the 14/10/2020. The label on the shelf stated R59,99 for 1kg Flora ProActive. He bought 2 500g but paid R59,99 each(not what was advertised) He only noticed the price at home and went back the next day/ Where as the supervisor told him Head Office must investigate this as it is wrong and that they will get in contact with him. Big joke as its a week later and nobody phoned. What excellent service is that?? We all know the customer policies and that`s not what was suppose to happen. Clearly the staff there is not up to standard.
1 reply
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
5 (38.46153846153846%)
1 Star
6 (46.15384615384615%)