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Asendia
Unclaimed Business
Transportation & Logistics|1.3|43 Reviews (last 12 months)|This business does not respond to reviews
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Asendia
Unclaimed Business
43 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Asendia is facing significant dissatisfaction from South African shoppers receiving parcels from platforms like Shein and Temu. Customers consistently mention prolonged delivery delays, parcels stuck after customs clearance, and a frustrating handoff to DPD Laser. A recurring theme is poor communication, with tracking updates that contradict agent feedback and unreachable call centres. Several reviewers describe parcels marked as delivered without ever arriving, rude driver interactions, and damaged or missing items. A small number of customers praise quick deliveries and proactive updates, but these voices are heavily outweighed by frustration.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.3|43 Reviews
Jul '25 - Jun '26
Recent reviews (43)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 12:05
Worst Courier Service
Asendia has proven to be completely unprofessional and not trustworthy. I had a Shein parcel handled by them, and the experience was frustrating from start to finish. The parcel simply does not move you end up waiting forever with no progress or communication. What makes this worse is that Shein continues to use Asendia despite their poor service. It’s baffling why a major retailer would rely on a company that consistently fails to deliver. Asendia should honestly close down their operations in South Africa because they are not working for us here. Customers deserve reliable service, and Asendia has shown they cannot provide it.
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 12:05
Worst Courier Service
Asendia has proven to be completely unprofessional and not trustworthy. I had a Shein parcel handled by them, and the experience was frustrating from start to finish. The parcel simply does not move you end up waiting forever with no progress or communication. What makes this worse is that Shein continues to use Asendia despite their poor service. It’s baffling why a major retailer would rely on a company that consistently fails to deliver. Asendia should honestly close down their operations in South Africa because they are not working for us here. Customers deserve reliable service, and Asendia has shown they cannot provide it.
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 09:49
Bad service
Their service is frustrating 😩😩😩I’ve been waiting for my parcel since on the 11th until today. I called them million times querying about my parcel but I was told that they will escalate the matter. I advise companies and people not to use their deliveries 🚚. They don’t value customers
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 09:49
Bad service
Their service is frustrating 😩😩😩I’ve been waiting for my parcel since on the 11th until today. I called them million times querying about my parcel but I was told that they will escalate the matter. I advise companies and people not to use their deliveries 🚚. They don’t value customers
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 19:58
Asendia worst delivery company
They were supposed to deliver a package ordered on shein and they saying it has an incorrect address. Despite me calling numerous times to find out what the issue is, I have still not received my package. The call centre keeps saying they have fixed the issue but i still dont have my package. They probably stole the package and now avoiding emails and calls and jusy saying what i want to hear. I have had many packages delivered to my address so it very suspicious that my address apparently doesn't exist to them.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 19:58
Asendia worst delivery company
They were supposed to deliver a package ordered on shein and they saying it has an incorrect address. Despite me calling numerous times to find out what the issue is, I have still not received my package. The call centre keeps saying they have fixed the issue but i still dont have my package. They probably stole the package and now avoiding emails and calls and jusy saying what i want to hear. I have had many packages delivered to my address so it very suspicious that my address apparently doesn't exist to them.
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 06:31
Absolute Disgrace – 2+ Weeks, Zero Communication, Zero Accountability
This has been one of the most frustrating delivery experiences I’ve ever had. I placed my order on 2 February. It has now been over two weeks and my parcel is still not delivered. Tracking showed “customs clearance completed” in Johannesburg. Yet DPD claims they have not received the parcel from LINEX. After chasing for answers (because nobody bothers to update customers), LINEX suddenly says they only received a declaration for inspection on Monday, it was released yesterday/today, they might fetch it today or tomorrow, and then delivery will take another 3–5 days. So let me get this straight: • Customs cleared. • Then apparently inspected. • Then released. • Then maybe collected. • Then another week for delivery. And at no point did anyone proactively communicate any of this. Not a single update. Not a single explanation. Nothing. Customers should not have to beg for information about parcels that are already sitting in your network. If customs delays are outside your control, fine. Communication is NOT outside your control. The silence, the inconsistency between tracking updates and what your agents say, and the complete lack of ownership is unacceptable. Two logistics companies involved and yet no one seems to know where the parcel physically is or when it will actually move. This is poor service. This is poor coordination. And this is exactly why customers lose trust.
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 06:31
Absolute Disgrace – 2+ Weeks, Zero Communication, Zero Accountability
This has been one of the most frustrating delivery experiences I’ve ever had. I placed my order on 2 February. It has now been over two weeks and my parcel is still not delivered. Tracking showed “customs clearance completed” in Johannesburg. Yet DPD claims they have not received the parcel from LINEX. After chasing for answers (because nobody bothers to update customers), LINEX suddenly says they only received a declaration for inspection on Monday, it was released yesterday/today, they might fetch it today or tomorrow, and then delivery will take another 3–5 days. So let me get this straight: • Customs cleared. • Then apparently inspected. • Then released. • Then maybe collected. • Then another week for delivery. And at no point did anyone proactively communicate any of this. Not a single update. Not a single explanation. Nothing. Customers should not have to beg for information about parcels that are already sitting in your network. If customs delays are outside your control, fine. Communication is NOT outside your control. The silence, the inconsistency between tracking updates and what your agents say, and the complete lack of ownership is unacceptable. Two logistics companies involved and yet no one seems to know where the parcel physically is or when it will actually move. This is poor service. This is poor coordination. And this is exactly why customers lose trust.
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