Active since Sep 2013
9
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9 reviews1 month ago
Bosch is a joke
These guys are completely useless. I have been taking my cars there for over 3 years and each and every time I get burned with terrible service, no answers, no communication and just more issues that arrive after they have done my vehicles. I have three vehicles that I have taken exclusively to them and some of the issues that I've had are as follows: 1. Diesel filter over tightened and cracked which cost me a full tank of diesel with no compensation 2. A water housing replaced, only later to find that just the seal needed to be replaced 3. A electrical windows switched replaced where the contacts only needed to be cleaned 4. Various issues after servicing my vehicles 5. Advertising free car wash vouchers with every service and to date, after 6 services, not having received one The most recent incident involved a broken inner door handle for my vehicle. I requested a quote from Bosch in order to supply and install a new door handle and they informed me that they are unable to source the handle and that I should source it myself (as they can not get it themselves and then that they would fit it), I then went through a month and a half process to get the handle imported as they are not available locally and then requested a price on the fitment as well as a request to replace gas struts in the boot. They then responded that they do not install customer provided parts. Mind blown as they said that they can't get it themselves and told me to source it. I then said okay, please quote me to supply and install if you can't install the part that you told me to source. It is now 48 hours later and I still don't have a quote. I have sent several messages to the service agent (Farial) and she just blatantly ignores people. She also has a very bad attitude and has the opinion that she is doing everyone a favour. I have messaged the manager (Sipho), who always promises to resolve the issue but then things just drag along. I am at my wits end and have tried my utmost to give Bosch an opportunity to assist but it always seems that they resort to making me beg for service. I use Bosch because you would think that they are reputable but all I have found is lies and a don't care attitude. I have not walked out of Bosch without paying less than R8000 and I have been there perhaps 10 times over the past 3 years with 3 of my vehicles. I have now had enough. I can't believe how these employees have jobs that deal that deal directly with customers and customer experience as they are not customer orientated. And they are just allowed to get away with it. there are no consequences for them. If you must use Bosch, avoid Farial all together. I have evidence, WhatsApp correspondence, email correspondence to back up and validate what I am saying. I have had AA warranties tell me that parts that Bosch could have repaired with a new seal, Bosch chose to replace entirely. I have lodged formal complaints with Bosch, but that has also just been brushed off and swept under the rug.
0 replies
17 months ago
Double Debit. No refund
I placed an order on Black Friday with adidas. Just imagine, that was November 2024. Adidas double Debited me. I raised this concern in December. They asked me to provide a bank statement which I did. Till today, I have not received my refund. I send emails but no one replies. I phone and they tell me just wait 5 days. This has been going on for almost a month. What do I do?
0 replies
17 months ago
Just opened a new FNB account and many of the necessary functions are not working
Just opened a new FNB account and many of the necessary functions are not working. No one can tell me why. I spent 6 hours today on their messaging app and half an hour on a call being passed from one person to the next. Eventually the last person told me that they can't fix it. So I'm stuck with a business account that does not function. Really really poor service
1 reply
18 months ago
Terrible experience
Terrible experience. I needed to order batteries in a hurry. First the rejected several of my cards due to a security breach as the app told me. Then, when payment was finally accepted, they kept rejecting my order due to no stock. I had to phone in a couple of times and the second guy Thando, refused to stay on the line with me as the problem was resolved. He didn't care whether I received my batteries or not. Thanks for nothing Thando and Sixty60. Useless. I had to drive to the shops to go get the batteries. They meant to be here for convenience. But they choose to make things more difficult and frustrating. Work on your customer service team. Now I must wait several days for the money to be refunded into my account. What a joke.
0 replies
19 months ago
Great service from the Springs branch
Great service from the Springs branch. Gerrit was a champ in communication and assisting with everything. Even there after sales service has been great. Thanks
0 replies
19 months ago
Phenomenal service from the Weelee team
Phenomenal service from the Weelee team. Especially Joey who went over and above to iron out issues for me. And they offered me the best price! Thanks guys 😄
1 reply
20 months ago
Outsurance is legit!
Wow! Great service and very knowledgable staff. I was always skeptic seeing their adds. Lol. But there you go, I just saved R600!!! Yippee
1 reply
122 months ago
Debonairs Call Centre
<p>I hate, HATE the new debonairs call centre. Why not turn your company into mindless robots.</p> <p> </p> <p>It is inconvenient as I have developed relationships with the Staff at my local branch and without having to tell them who I am, what my number is or where I live, they would already know who I was speaking to. A call that usually takes me one minute just took me 5 minutes of frustration. Even upon request to rather be put through to the branch, my request was declined. They ended up delivering and parts of the order were missing.</p> <p> </p> <p>Thumbs down on this Debonairs. Your new system sucks!</p>
1 reply
123 months ago
Going the extra mile
Thank you to Kholi from Totalsports Mall Of The South and Clinton Turner for going the extra mile and displaying excellent customer service. You guys rock. Thanks for sorting my issue out so quickly and efficiently.
1 reply
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (55.55555555555556%)