MM
Mamike M
Active since Jan 2016
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
Disappointing service and delay in refund
I cancelled my booking on 2 February (Gin School booking) and was asked to submit the required paperwork, which I sent promptly and in full. Unfortunately, I did not receive any written confirmation outlining the next steps or the expected turnaround time for my refund. I had to personally follow up by phone to confirm whether my email and documents had been received, which Olga confirmed. Since then, I have received no written updates regarding the progress of my refund. I have had to repeatedly call and follow up myself, without any proactive communication from your side. As of today, more than two weeks later, I still have not received my refund or a clear indication of when it will be processed. This experience has been very disappointing. Customers should not have to continuously chase updates for refunds, nor should the expected turnaround time be unclear. I am only still following up because I want my money but otherwise never again.
1 reply
19 months ago
Nthabiseng and Lynette my super stars
To Nthabiseng & Lynette thank you so much. I called several times a day and constantly asked for updates, Nthabiseng ensured that this process is smooth and less stressful. If you ever need anything, please call and ask to be assisted by Nthabiseng. The claiming and device replacement is a 7-14 working days but they ensured this was resolved in 4 days.
0 replies
41 months ago
Exceptional Service
Sandile Mhlanga helped me with canceling with my discovery policy, he was patient, attentive and gave me such a tempting offer. Unfortunately at this point and time, I am unable to proceed with it. Excellent service and hope to deal with him should I decide to go back to Discovery Insure.
1 reply
42 months ago
Horrible service
I had such a good relationship with Telkom until the 1st of December, they discontinued my internet services without my approval or knowledge. I went to the store Mall Of Africa to get assistance on this, was advised to get a sim swap which i was in the processing of getting when their system decided to hang and they couldn't proceed. I was told to wait it out, which i did still that didnt work. I then requested that they give me unlimited sim card again that was an issue, i requested that this application be cancelled too. I could not get data even with recharging by buying data at their store but come month end, they will want their money. Utterly disappointed Telkom. I constantly have to call and check the store, no one is updating me
0 replies
58 months ago
Amazing service!
Had the most amazing service at Edgars Centurion Mall on Tuesday afternoon. Thank you so much to Kribashnee Hansraj who assisted me online and connected me with Nomvula and Palesa at their Centurion Store.
0 replies
73 months ago
Tasmina Nair Saves The Day!
Wow, after struggling with 3 different consultants yesterday. Tasmina Nair from the retentions division came and saved the day, i was ready to move! She was so friendly and insightful, I will be calling to ask to speak to her personally should I have queries with my premiums. Thank you so much for your kindness and patience
1 reply
97 months ago
Thank You Mr Van Dyk
For the outstanding & most amazing service from Charl Van Dyk from Mazda Nelspruit. Thank you soooo much. Words cannot begin to explain how grateful I am!
0 replies
104 months ago
Under promised and over delivered
I called and wanted to say thank you to a lady by the name of Brenda. But because i didnt get her surname, they didnt know whcih Brenda. Thank you Brenda and ntate Thato. I was told my parcel was left at the warehouse and would get it tomorrow. But i got it today! :)
1 reply
107 months ago
Mr Hurbert Never Disappoints
<p>Thank you so so much for your excellent service. I would recommend this branch to all my family members and friends (I actually have recommended it!). Mr Hurbert is just the best, the service here is really great. </p>
1 reply
108 months ago
Awesome service from Caltex Fresh Stop
<p>We refilled 9kg gas bottle on the 17th June & by the 21 June it was finished. We were not able to go complain immediately nor did we keep the slip as we had never experienced any problems before. We went back to the same place over the weekend (2nd July to be exact) and the we told the shop assistant Mogadi about the incident. She asked for our details and said the owner/manager would contact us. Indeed he did call and though he could not replace the bottle he explained how we need to deal with this going forward. Thank you so much Mogadi and Rocky Makhubela from Caltex Stop Fresh in Katlehong, Sontonga Street. I really appreciate this kinda service </p>
1 reply
Review Distribution
5 Star
5 (38.46153846153846%)
4 Star
6 (46.15384615384615%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (15.384615384615385%)