Based on recent customer reviews, Caltex South Africa faces significant customer experience challenges across multiple locations. Recurring complaints include misfuelling incidents, suspected fuel fraud where attendants allegedly pump air instead of petrol, vehicle damage at car wash facilities, and dishonest billing practices. Several customers report feeling unsafe, with one serious complaint involving a staff member entering a ladies' restroom. Employee mistreatment concerns have also surfaced. However, select branches like Caltex Grabouw, Alice, and Marine Drive Paarden Eiland earn praise for friendly, motivated staff and consistently excellent service.
Replied to 5.555555555555555% of negative reviews
Typically takes less than 73h 7m to reply
TrustIndex
3.2
Score
Avg Reply
737
Hours
NPS Score
-64
Recommended: Unlikely
Replied to 5.555555555555555% of negative reviews
Typically takes less than 73h 7m to reply
Apr '25 - Mar '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Excellent service
The excellent service I recieve from Caltex at Alice, very friendly attendants
1 reviews | Active since Jan 2020
Excellent service
The excellent service I recieve from Caltex at Alice, very friendly attendants
1 reviews | Active since Jan 2020
CALTEX Paarden Eiland - Staff are Amazing
This review is for Caltex Marine Drive Paarden Eiland. The service is Always fantastic. The staff has great attitudes and customer service. .big shout out to Ronard Banda for his happy energy, phenomenal service and over great experience Also thank you to Shepard Munatsi for great service as well. They are amazing and I stop here due to your staff
1 reviews | Active since Jan 2020
CALTEX Paarden Eiland - Staff are Amazing
This review is for Caltex Marine Drive Paarden Eiland. The service is Always fantastic. The staff has great attitudes and customer service. .big shout out to Ronard Banda for his happy energy, phenomenal service and over great experience Also thank you to Shepard Munatsi for great service as well. They are amazing and I stop here due to your staff
1 reviews | Active since Jan 2020
Sinothemba weltevreden petrol attendant
Petrol Attendant Sinothemba from weltevreden is the worst, he told us to shift as the was another car in front of us, we shifted after assisting that car it was our turn to be assisted, while we were moving the car another car came into our space instead of him telling the other car to shift like he told us before, he just left that fuel bay and went on to assist other customers saying he won’t interfere . We had to queue all over again
1 reviews | Active since Jan 2020
Sinothemba weltevreden petrol attendant
Petrol Attendant Sinothemba from weltevreden is the worst, he told us to shift as the was another car in front of us, we shifted after assisting that car it was our turn to be assisted, while we were moving the car another car came into our space instead of him telling the other car to shift like he told us before, he just left that fuel bay and went on to assist other customers saying he won’t interfere . We had to queue all over again
1 reviews | Active since Jan 2020
Freshstop Crispy Chicken. Bring back Thighs and Drumsticks Only. No more dry chicken portions!
I used to love Crispy Chicken because it focused on thighs, drumsticks, and a generous portion of chips. In fact, I even preferred it to KFC. Unfortunately, things have changed. Crispy Chicken has started adding a variety of chicken portions that are dry, overly salty, and far from enjoyable. To make matters worse, the once-generous chip portions have now been cut down to a disappointing size. You are losing customers and wasting dry chicken portions that we do not want! Bring back thighs and drumsticks and increase the chip sizes. I do not even mind a price increase, but please do not change a system that was working perfectly for us, your loyal customers. The head office is clearly to blame, as this problem is happening at all Astron Fresh Stop stores. We do not like the new Crispy Chicken pieces — and you have certainly lost a customer.
1 reviews | Active since Jan 2020
Freshstop Crispy Chicken. Bring back Thighs and Drumsticks Only. No more dry chicken portions!
I used to love Crispy Chicken because it focused on thighs, drumsticks, and a generous portion of chips. In fact, I even preferred it to KFC. Unfortunately, things have changed. Crispy Chicken has started adding a variety of chicken portions that are dry, overly salty, and far from enjoyable. To make matters worse, the once-generous chip portions have now been cut down to a disappointing size. You are losing customers and wasting dry chicken portions that we do not want! Bring back thighs and drumsticks and increase the chip sizes. I do not even mind a price increase, but please do not change a system that was working perfectly for us, your loyal customers. The head office is clearly to blame, as this problem is happening at all Astron Fresh Stop stores. We do not like the new Crispy Chicken pieces — and you have certainly lost a customer.
1 reviews | Active since Jan 2020
NON EXISTENT PETROL
I AM BEYOND DISGUSTED WITH THIS PETROL STATION!!! I PAID R150 FOR ABSOLUTELY NOTHING!!! I DONT KNOW WHAT WAS INJECTED INTO MY TANK!!! Air or water???? I paid R150 for NOTHING TO GO INTO MY TANK AND WORSE THEY ARE "CONFIRMING" THAT THEY POURED PETROL INTO MY CAR WHEN THERE WAS NONE!!!! PLEASE BECAREFUL OF THIS PETROL STATION IF YOU DONT WANT TO PAY FOR ABSOLUTELY NOTHING!!!! I AM DISGUSTED CALTEX DOBSONVILLE!!!
1 reviews | Active since Jan 2020
NON EXISTENT PETROL
I AM BEYOND DISGUSTED WITH THIS PETROL STATION!!! I PAID R150 FOR ABSOLUTELY NOTHING!!! I DONT KNOW WHAT WAS INJECTED INTO MY TANK!!! Air or water???? I paid R150 for NOTHING TO GO INTO MY TANK AND WORSE THEY ARE "CONFIRMING" THAT THEY POURED PETROL INTO MY CAR WHEN THERE WAS NONE!!!! PLEASE BECAREFUL OF THIS PETROL STATION IF YOU DONT WANT TO PAY FOR ABSOLUTELY NOTHING!!!! I AM DISGUSTED CALTEX DOBSONVILLE!!!
1 reviews | Active since Jan 2020
Caltex Factoria – Air Pumped into My Petrol Tank & Lack of Transparency
Date of Incident: 22 July 2025 Date of Update: 3 September 2025 On 22 July 2025, I visited Caltex Factoria. Instead of petrol, the attendant, Kwanele, pumped air into my tank. When I asked for the manager’s contact details, Kwanele hid inside rather than assist, and all publicly listed contact numbers for Caltex Factoria were not functional. Caltex later sent CCTV footage, but it had no timestamps, didn’t show me entering the store, and only offered a limited angle, giving the false impression that my car left the premises. They asked me to remove my review, which I refused. I have repeatedly requested full, unedited footage from all angles, with proper timestamps, including footage showing me entering the store. These requests remain unanswered. Despite this, Caltex claims the matter is “concluded,” even though my concerns remain unresolved. This handling demonstrates a clear lack of transparency and accountability. I share this to inform other consumers of my experience with Caltex Factoria. Due to this incident and the way it has been handled, I will not be filling up at any Caltex Petrol Station again.
1 reviews | Active since Jan 2020
Caltex Factoria – Air Pumped into My Petrol Tank & Lack of Transparency
Date of Incident: 22 July 2025 Date of Update: 3 September 2025 On 22 July 2025, I visited Caltex Factoria. Instead of petrol, the attendant, Kwanele, pumped air into my tank. When I asked for the manager’s contact details, Kwanele hid inside rather than assist, and all publicly listed contact numbers for Caltex Factoria were not functional. Caltex later sent CCTV footage, but it had no timestamps, didn’t show me entering the store, and only offered a limited angle, giving the false impression that my car left the premises. They asked me to remove my review, which I refused. I have repeatedly requested full, unedited footage from all angles, with proper timestamps, including footage showing me entering the store. These requests remain unanswered. Despite this, Caltex claims the matter is “concluded,” even though my concerns remain unresolved. This handling demonstrates a clear lack of transparency and accountability. I share this to inform other consumers of my experience with Caltex Factoria. Due to this incident and the way it has been handled, I will not be filling up at any Caltex Petrol Station again.
1 reviews | Active since Jan 2020
Steering wheel damgae
Dear Caltex, I am writing to formally raise a complaint regarding a serious issue that occurred at your car wash. I have already attempted to report this matter, but no one has responded so far. During the car wash, your staff caused damage to my steering wheel. When I raised this with the team on-site, I was told that any damage is “at own risk.” However, if your staff caused the damage, I believe it is your responsibility to address and resolve the issue. Additionally, I paid for a specific service that was not provided, which I consider theft, as I did not receive what I paid for. I expect a prompt response and a clear explanation of how you intend to resolve both the damage to my car and the payment for the service I did not receive.
1 reviews | Active since Jan 2020
Steering wheel damgae
Dear Caltex, I am writing to formally raise a complaint regarding a serious issue that occurred at your car wash. I have already attempted to report this matter, but no one has responded so far. During the car wash, your staff caused damage to my steering wheel. When I raised this with the team on-site, I was told that any damage is “at own risk.” However, if your staff caused the damage, I believe it is your responsibility to address and resolve the issue. Additionally, I paid for a specific service that was not provided, which I consider theft, as I did not receive what I paid for. I expect a prompt response and a clear explanation of how you intend to resolve both the damage to my car and the payment for the service I did not receive.
1 reviews | Active since Jan 2020
Damage to My vehicle -Urgent Attention Required
To: Caltex BMG (Bontebok Motors) / B&M Ford (Overberg Motors) Cnr Long & Independent St, Bredasdorp, 7280 Tel: 028 424 2561 Subject: Formal Complaint Regarding Damage to My Vehicle – Urgent Attention Required Dear Sir/Madam, I am writing to formally express my deep dissatisfaction with the treatment I received at your premises last Friday when I visited to have my car cleaned. As I mentioned during my visit, starting my vehicle requires specific knowledge, and is not a simple task for someone unfami**** with it. Despite this, I was shocked to discover that multiple staff members were seen aggressively turning and jerking the steering wheel in an apparent attempt to start or move the vehicle. As a result of this mishandling, the steering wheel has become extremely loose and damaged. I have since returned to your premises twice to resolve the issue, only to be met with denial and a complete lack of accountability. I was informed by others that three staff members were involved, yet no one is willing to take responsibility for the damage caused. Not even the owner has acknowledged the incident. I must ask: why would I raise a complaint if I knew the issue wasn’t caused on your premises? I expect honesty and professional conduct from a service provider, and unfortunately, I feel I have received neither. This situation is unacceptable. I am now left with a damaged vehicle through no fault of my own, and no one willing to accept responsibility. I am demanding a proper investigation into this matter and a written response indicating how your company intends to address the damage and cover the cost of repairs. I trusted your business with my vehicle, and that trust has been seriously violated. I urge you to take this matter seriously and respond within 7 working days.
1 reviews | Active since Jan 2020
Damage to My vehicle -Urgent Attention Required
To: Caltex BMG (Bontebok Motors) / B&M Ford (Overberg Motors) Cnr Long & Independent St, Bredasdorp, 7280 Tel: 028 424 2561 Subject: Formal Complaint Regarding Damage to My Vehicle – Urgent Attention Required Dear Sir/Madam, I am writing to formally express my deep dissatisfaction with the treatment I received at your premises last Friday when I visited to have my car cleaned. As I mentioned during my visit, starting my vehicle requires specific knowledge, and is not a simple task for someone unfami**** with it. Despite this, I was shocked to discover that multiple staff members were seen aggressively turning and jerking the steering wheel in an apparent attempt to start or move the vehicle. As a result of this mishandling, the steering wheel has become extremely loose and damaged. I have since returned to your premises twice to resolve the issue, only to be met with denial and a complete lack of accountability. I was informed by others that three staff members were involved, yet no one is willing to take responsibility for the damage caused. Not even the owner has acknowledged the incident. I must ask: why would I raise a complaint if I knew the issue wasn’t caused on your premises? I expect honesty and professional conduct from a service provider, and unfortunately, I feel I have received neither. This situation is unacceptable. I am now left with a damaged vehicle through no fault of my own, and no one willing to accept responsibility. I am demanding a proper investigation into this matter and a written response indicating how your company intends to address the damage and cover the cost of repairs. I trusted your business with my vehicle, and that trust has been seriously violated. I urge you to take this matter seriously and respond within 7 working days.