K
Kerry
Active since May 2022
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
Michael Shilote of Capitec Direct— WOW!! You've set the bar extremely high. 👏
I was contacted by Michael Shilote from the Capitec Direct Department, regarding an application and I have to say, the experience was nothing short of exceptional. From the moment he reached out, Michael was friendly, attentive, and incredibly knowledgeable. He explained everything clearly, answered every question I had, and made the whole process feel effortless. You can tell he genuinely cares about the people he's helping — not just ticking boxes. This is the kind of service that restores your faith in customer care. Michael is a true asset to Capitec Direct. If I could, I'd ***** him for my own team! Well done, Michael — you've set the bar extremely high. 👏
0 replies
4 months ago
CALTEX Paarden Eiland - Staff are Amazing
This review is for Caltex Marine Drive Paarden Eiland. The service is Always fantastic. The staff has great attitudes and customer service. .big shout out to Ronard Banda for his happy energy, phenomenal service and over great experience Also thank you to Shepard Munatsi for great service as well. They are amazing and I stop here due to your staff
0 replies
9 months ago
Thank you, Nani, for making every morning a little brighter.
Good afternoon, I’d like to leave a glowing review for Nani at the Bootlegger Cape Quarter branch. The morning shift team is our absolute favorite, and Nani is truly the heart of it all. He is dedicated, hardworking, and always goes the extra mile—you can genuinely see he’s the engine that keeps everything moving. Our mornings just aren’t the same without him (and my flat white!). What’s even more impressive is that he remembers exactly how I like my coffee, along with the orders of more than 10 of my colleagues. Nani’s customer service is simply outstanding—friendly, attentive, and consistent. He sets the tone for our day and always makes us feel welcome. He is AWESOME! Thank you, Nani, for making every morning a little brighter.
0 replies
18 months ago
Sanlam Money Saver Dashboard / App / Website loops - cant login and no info or assistance
I am a member of Sanlam and use the Money Saver Credit Card When I try to get the balance on the account but nowhere could I find out how to do this. I logged onto Sanlam Secure site and where they give you the option to view your account, it just takes me back to the application screen. i have created a profile, a secure login, I have logged in to my dashboard (Which has NO INFO ON BTW) Its a constant loop and tells me to login and then routes me back to the login page - it loops continuously - can someone just tell me what the heck my balance is _ I have tried via the app, via the web I have searched google Chatgpt and I am fed up What is going on with this APP/Dashboard - get your dev team to resolve this - customers have 0 VISIBILITY
2 replies
20 months ago
DONT LAUNCH PRODUCTS or BENEFITS if you are NOT READY
SOOOO not too impressed with Momentum at the moment They launched this Two Pot Fund thing - however their whatsapp line DOES NOT WORK - THEY DO NOT answer calls. they launched a product prematurely - I have been waiting on feedback for over two weeks. i try the whatsapp line and the damn thing just loops and loops and I get he message Hi KERRY, thank you for chatting to us. Our office hours are from 08h00 to 17h00 Mon to Fri. Would you like to chat to a benefit counsellor? 1) Yes please. 2) Main menu. I select option 1 Hello. Our benefit counsellors are not available at the moment. Our call centre hours are 08h00 to 17h00, Mon to Fri. You can call us on 0860 44 43 40 or 011 505 1565. 1) Return to main menu. it is Monday and it is 12:33 So i thought perhaps its because tomorrow is a public holiday - Perhaps NOONE IS WORKIGN TODAY - but then i went to the chat history and i get the same damn response no matter what time of the week i message or reach out - I have been on hold for A benefit counsellor for over an hour - AND NO ANSWER!!!!! Can someone just tell me what the hell is going on DONT LAUNCH PRODUCTS or BENEFITS if you are NOT READY
4 replies
38 months ago
DISGUSTING EXPERIENCE and RUDE STAFF!!!
I crashed my car. What a bad day I have been waiting for 2 months now for my crashed vehicle to be fixed. Stansure/Standard Bank Vehicle Insurance, gave me the name of their APPROVED DEALERSHIP in cape town CK COACHWORKS who would be doing my vehicle It is month 2 already and I get an email after missing their call and calling back and I get told I must wait another 3-6 weeks for one of my parts which are now on backorder with this delay and not having a vehicle I contact Standard bank to see what they are doing about it I called Standard bank/ Stansure and spoke to an agent who said that CK Coachworks probably don't want to assist as there are public holidays ahead and just arent "Lis" for lack of better words She also mentioned that if CK Coachworks don't find parts at their suppliers they will put second hand parts on my car found at s****yards. I asked for the recording which she told me no, I must go to the bank to listen to it. I have written her name down, but can't seem to find it, I called 30 March 2023 at 16:19 from my mobile number linked to my profile with them SHE was RUDE!!!!, UNPROFESSIONAL AND HAD NO RESPECT!!! She also proceeded to tell me that someone in her "procurement" department would get back to me the following day, because I asked her after a lengthy conversation to put me through to management, but she said NO because it was 16:31 and they were done for the day and would not help me, also they work from home so they are unavailable. Literally a minute after what she said was knock off time!!!!! 16:31 Furthermore to all of this, I have had to arrange the loan vehicle myself, cancel, rearrange then cancel, now again rearrange. THIS SHOULD NOT BE THE CUSTOMER'S PROBLEM!!!!!!!!! There has been a lady by the name of Nthabiseng from Gage car Hire, who has been nothing short of SPECTACULAR, professional, helpful, friendly. She is brilliant and understands customer service. (I will be giving her a 5star rating/review I am absolutely horrified by this experience especially being my first ever accident and claim and this has been the process. I am disgusted at the sheer disrespect from the Standard bank agent, the lack of communication overall from all parties and just the disgusting experience. I am STILL without a vehicle. I pay my insurance without any issue every month - have no problem to pay the excess and am absolutely fed up I could understand a 3 month delay if I was driving some limited edition car perhaps - Not a regular Chevy Spark!
1 reply
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1 Star
3 (50%)