RN
Rihangwele N
Active since May 2021
34
Reviews
0
Industries
Reviews
34 reviews1 month ago
Bad customer service
I am writing to formally lodge a complaint regarding an incident that occurred at your car wash facility located at Caltex Hamburg Roodepoort On my visit, I paid for my vehicle to be washed. The individuals operating the car wash were dressed in Caltex-branded uniforms, which gave the clear impression that they are employees or representatives of your company. However, I later came to understand that they are not directly employed by Caltex. During the service, one of my car carpets went missing. When I approached one of the attendants to address the issue, I was met with extremely unprofessional behavior. Instead of assisting me in resolving the matter, the attendant became rude, loud, and confrontational. The situation escalated to the point where she began pointing at me in an aggressive manner, which I found intimidating and inappropriate. I find this conduct unacceptable, particularly because the individuals are dressed in Caltex uniforms and therefore represent your brand to the public. As a customer, I believe it is reasonable to expect respectful treatment and accountability, regardless of whether the car wash staff are directly employed by your company or not. I would appreciate it if this matter could be investigated thoroughly and addressed appropriately. It is important that customers are treated with respect and that proper measures are put in place to prevent similar incidents in the future. I trust that you will take this complaint seriously and ensure that corrective action is taken.
1 reply
3 months ago
False information
Avbob allow us to cover our parents for maximum amount of 30k since now me and my sister and the parent we covered are all using avbob apparently only one can claim but how when we each paying our own premium why did you allow me to cover the person if you can see on the systems she is already coverd I called and I was placed on hold for 45 minutes with no assistance
4 replies
6 months ago
Mixing personal information
I am now worried that you guys mixed my contact information with someone’s profile now I get called and asked to settle an account I don’t know 🤷♀️ and yes I have an account but it’s now questionable if I’m settling my real account or someone how can you make such a mistake
1 reply
6 months ago
Bad customer service
My line was suspended unfairly when I call to ask the agent mihlali konzaphi I’m asking her questions and giving her clarification she is raising her voice on me if that’s how you train your agent MTN please do better I have been a loyal customer for years but the line just get suspended and told you didn’t honour the agreement paying early for my account is not honouring the payment from when ?
0 replies
9 months ago
Agent capturing wrong details rushing to make sales
The is a guy who is assisting customers to open accounts at jet westgate I opened my account last week Sunday went fetch my card yesterday it came to my attention that the guy captured the wrong ID or date of birth on the system it shows that I am 101 years I went back to the store for him to change it but no he keeps saying he captured the right ID number please try to get people are trained for this you can’t make a mistake with an ID and then be rude or not helpful when you must rectify the mistake my query was not resolved even now Nkosinathi mathaba from jet westgate is the one who did all this mess
0 replies
9 months ago
ID number mistake and not even rectified
The is a guy who is assisting customers to open accounts at jet westgate I opened my account last week Sunday went fetch my card yesterday it came to my attention that the guy captured the wrong ID or date of birth on the system it shows that I am 101 years I went back to the store for him to change it but no he keeps saying he captured the right ID number please try to get people are trained for this you can’t make a mistake with an ID and then be rude or not helpful when you must rectify the mistake my query was not resolved even now Nkosinathi mathaba from jet westgate is the one who did all this mess
1 reply
12 months ago
Bad communication
I regret taking a contract with MTN I have been a customer for more than 10 years today I call to make a payment arrangement I am told apparently the rule change we can’t make payment arrangement but the was no formal communication that was sent to us customers now the lines are disconnected and I have been paying well.
0 replies
14 months ago
Call centre agent hanging up calls
The call centre agent on authorisation are rude so meaning a person can die because they want to knock off I calle 30 minutes before I was transferred from one person to another the last one I spoke to pretended like she can’t hear me then hanged up it was now her time to knock off gems please train your call centre agent now I can’t go to a dr because I didn’t get an authorisation
3 replies
15 months ago
Poor customer service
I requested for a change of ownership second week of February I was assisted by Thandolwethu Nyembe I sent everything to her on email by the 18 it’s funny when I called yesterday I was told no change of ownership has been done nothing had been captured but on the email she confirmed that she got everything so if I didn’t call I was not going to be aware that my change of ownership is not don’t
1 reply
16 months ago
Bad customer service
An agent called Gail Misengi I asked her questions regarding me being debited all she said was she don’t know instead of assisting she would give bad response I don’t know how can you don’t know but you are trained but she is rude
1 reply
Review Distribution
5 Star
1 (2.9411764705882355%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
33 (97.05882352941177%)