Bad customer service

I am writing to formally lodge a complaint regarding an incident that occurred at your car wash facility located at Caltex Hamburg Roodepoort

On my visit, I paid for my vehicle to be washed. The individuals operating the car wash were dressed in Caltex-branded uniforms, which gave the clear impression that they are employees or representatives of your company. However, I later came to understand that they are not directly employed by Caltex.

During the service, one of my car carpets went missing. When I approached one of the attendants to address the issue, I was met with extremely unprofessional behavior. Instead of assisting me in resolving the matter, the attendant became rude, loud, and confrontational. The situation escalated to the point where she began pointing at me in an aggressive manner, which I found intimidating and inappropriate.

I find this conduct unacceptable, particularly because the individuals are dressed in Caltex uniforms and therefore represent your brand to the public. As a customer, I believe it is reasonable to expect respectful treatment and accountability, regardless of whether the car wash staff are directly employed by your company or not.

I would appreciate it if this matter could be investigated thoroughly and addressed appropriately. It is important that customers are treated with respect and that proper measures are put in place to prevent similar incidents in the future.

I trust that you will take this complaint seriously and ensure that corrective action is taken.