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Active since Jul 2015

133

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133 reviews

Hertz Rent a Car

3 months ago

In Today’s South Africa, Hertz Staff Displaying Xenophobia is Unacceptable!!!

I am extremely disappointed and disturbed by an interaction I had with a Hertz Car Rentals representative at the Cape Town Airport branch. What should have been a simple customer service engagement turned into an unacceptable and deeply concerning experience. The representative I dealt with was rude, dismissive, and outright disrespectful. When I calmly requested to speak to a supervisor, the situation escalated, and I was subjected to behavior that I can only describe as hostile and inappropriate. More concerning, the tone and remarks made during this interaction came across as discriminatory and xenophobic. In the current South African climate, where issues of ****** and xenophobia are already a serious concern, it is completely unacceptable for a global brand like Hertz to have frontline staff behaving in this manner. As a customer, I expect professionalism, respect, and basic human decency — none of which were demonstrated in this interaction. I am formally requesting: * A full investigation into this incident * Identification and accountability of the staff member involved * Clear feedback on what corrective action will be taken This is not just about poor service — it is about dignity, respect, and the standards that companies operating in South Africa must uphold. I will be escalating this matter further if it is not addressed with the seriousness it deserves.

0 replies

Rain

4 months ago

14 Apr 2026 at 15:35 👉 Rain Uniloop Service Failure – Multiple Users Affected, No Support, Ongoing Costs

Hi, This issue is persistent and remains unresolved across multiple users in our office. We have already attempted to resolve this through your call centre and support channels without success. In the meantime, we are continuing to incur additional costs for data on a service that was marketed as unlimited, which is unacceptable. Please do not request further back-and-forth communication. We require a direct call from a competent support representative to resolve this issue urgently. If this cannot be resolved immediately, please provide clear instructions for returning the devices and cancelling the service, as we will not continue paying for a non-functional product. We expect a concrete resolution or next steps without further delay.

5 replies

Rain

4 months ago

👉 Rain Uniloop Service Failure – Multiple Users Affected, No Support, Ongoing Costs

Three of us in our office have purchased the Rain Uniloop, and none of us have been able to activate our addresses successfully. Despite this being marketed as an unlimited service, we’ve all had to continuously purchase additional data just to stay connected. We have contacted Rain multiple times, but each time we are either placed on hold indefinitely or do not receive any meaningful assistance. This situation is becoming unnecessarily costly and extremely frustrating. If Rain is unable or unwilling to resolve this issue promptly, then they should arrange to take back their devices and cancel the service. We expect a resolution as a matter of urgency.

10 replies

City Of Johannesburg Municipality

4 months ago

Repeated Account Misallocation & POPIA Breach by City of Johannesburg

I am extremely frustrated with the City of Johannesburg Municipality due to a recurring and serious issue with my municipal account. On more than three separate occasions, my account has been removed from my profile and reassigned to unknown individuals without my consent. Each time I log in to verify my details, my account is missing. When I call in, I’m told that my account is now linked to someone I do not know, often grouped with several other unrelated individuals. No one is able to provide a clear explanation for how or why this is happening. The account then gets corrected and restored to my profile, only for the same issue to repeat itself within a week or two. This cycle has now happened multiple times, which points to a serious systemic failure within the City’s systems and processes. This is not just poor service — it is a clear breach of POPIA (Protection of Personal Information Act). My personal and account information is being exposed and mishandled in a way that violates my rights and raises serious concerns about data security and governance. If this matter is not resolved permanently and urgently, my next course of action will be to pursue legal action against the City of Johannesburg. I am fully prepared to escalate this into a formal dispute and engage in a prolonged legal process if necessary. This situation is unacceptable and must be addressed immediately.

0 replies

Ombudsman for Short Term Insurance

5 months ago

King Price Life Claim Unfairly Declined – 3 Years With No Resolution (Ombudsman Delay)

I am raising serious concern regarding a life policy claim that was declined by King Price Insurance on the basis of an alleged “pre-existing condition.” What is particularly troubling is that this condition was never identified, queried, or raised at the inception of the policy. The policy was underwritten, accepted, and premiums were collected without issue. Only at claims stage was this “pre-existing condition” suddenly re**** upon to decline the claim. This raises a fundamental question: If the condition was material enough to decline a claim, why was it not identified and addressed during underwriting? The matter has now been sitting with the Ombudsman for Short-Term Insurance for close to three years with no meaningful progress or resolution. This delay is unreasonable and deeply concerning, especially given the financial and emotional impact involved in a life claim. At this point, it feels as though the process is being unnecessarily prolonged, leaving us without recourse while the insurer avoids accountability. We are now seeking: • A clear and final determination from the Ombudsman • A proper review of the underwriting process followed by King Price • Accountability for the prolonged delay in resolving this matter This is not a complex case. It is a straightforward issue of whether an insurer can accept a policy, collect premiums, and only later rely on information they failed to properly assess at inception. I would appreciate urgent intervention and transparency from both King Price Insurance and the Ombudsman on this matter.

0 replies

Webuycars.co.za

5 months ago

WeBuyCars collected both motorcycles but still no refund or update

WeBuyCars responded to my previous HelloPeter complaint on 25 February 2026 stating that they were investigating the matter. Following that, their logistics team collected two motorcycles from my premises on Friday, 27 February 2026: • Case 133592 – KTM 50 • Case 134489 – MV Agusta Dragster 800 Both motorcycles are now in WeBuyCars’ possession. Since the collection, I have sent follow-up emails requesting confirmation of receipt and the timeline for the cancellation and refund processing, but there has been no response at all. At this point the situation is simple: WeBuyCars has the motorcycles, but I still have no confirmation of the refunds. I would appreciate a clear response from WeBuyCars confirming: • Receipt of both motorcycles • Confirmation of cancellation of the transactions • When the refunds will be processed If this continues to be ignored, I will have no choice but to proceed with legal action.

0 replies

Webuycars.co.za

5 months ago

Two Defective Motorcycles Sold in One Transaction – Silence from We Buy Cars

I am posting this after exhausting internal escalation channels with We Buy Cars. On the same day, during the same visit, I purchased two motorcycles from We Buy Cars: • KTM 50 (children’s motorcycle) • MV Agusta Dragster 800 Within 24 hours of purchase, I arranged for professional inspections because no service records were provided. The findings were alarming: KTM 50 (Children’s Bike) An authorised KTM dealership identified multiple pre-existing safety-critical defects, with repair costs quoted at approximately R15,000. This is a motorcycle intended for a minor. Had it been ridden without inspection, the safety implications could have been severe. MV Agusta Dragster 800 A professional inspection identified a radiator hole that appears to have been patched with adhesive. The patch is failing and the radiator is leaking coolant, posing risk of engine damage. This defect was not disclosed at sale. Both motorcycles were sold as retail units. Neither was disclosed as salvage, accident-damaged, or mechanically compromised. I formally logged both cases (*** and 134489). I provided all requested documentation, including mileage confirmation and repair quotations. Despite multiple escalations and assurances of response within 24–48 hours, there has been no substantive engagement. At this stage, the silence is concerning. Two motorcycles purchased in the same transaction have now been confirmed to contain material defects present at the time of sale. Instead of resolution, there has been delay and inaction. I am now left with no option but to pursue the matter through formal legal channels. I would have preferred to resolve this directly and amicably. Unfortunately, the lack of response has made that impossible. Prospective buyers should ensure independent inspections immediately after purchase.

2 replies

Fedex Express

6 months ago

Thank You to the FedEx Clearance Team for Their Effort and Coordination

A sincere thank you to the FedEx Express South Africa clearance and imports team for the effort, coordination, and persistence shown in helping finalise my shipment release. Special appreciation to Ashley, Ruth, Sieraaj, Leigh, Lunga, and the wider ZA Imports Stop Team for your support throughout a very time-sensitive and complex process. Your teamwork and commitment to seeing this through is truly appreciated. Thank you again. #FedEx #Logistics #Clearance #Teamwork #CustomerService #SouthAfrica

1 reply

SARS

6 months ago

Appreciation for Outstanding Support from SARS Customs

Shout-out to Wynand Pretorius (Operational Manager: Customs) and Hendro De Klerk (Team Member: Customs Branch) at SARS Customs, Cape Town International for the professionalism, urgency, and support shown in resolving a complex customs clearance matter. Their guidance, responsiveness, and commitment to finalising the release under intense time pressure made a real difference. Thank you for representing SARS with integrity and efficiency — it’s truly appreciated. #SARS #Customs #SouthAfrica #ServiceExcellence #Professionalism

0 replies

RSAWEB

8 months ago

RSAWEB Took Payment but Failed to Provide Service or Communication

I am lodging this complaint due to RSAWEB’s continued failure to communicate or provide service after taking payment from me. On 3 December 2025, I contacted RSAWEB via their official WhatsApp channel following a prior discussion with a sales representative named David, who instructed me to reach out and ask for him directly. Since then, the experience has been unacceptable: I waited over 30 minutes on WhatsApp before being connected to an agent. Despite clearly requesting to be connected to David, I was not transferred, nor was any meaningful effort made to locate or escalate to him. I was asked to repeat my query and loosely redirected, with no ownership or follow-through. I have since attempted to contact RSAWEB multiple times by phone, leaving messages, with no response. David himself has gone completely quiet, despite being the original point of contact. Most concerningly, RSAWEB has already deducted over R1,000 from my account, yet: No service has been delivered No onboarding or activation has taken place No explanation or update has been provided No one has taken responsibility for resolving this Taking payment while failing to communicate or render the agreed service is unacceptable and raises serious concerns about RSAWEB’s internal processes and customer handling. I have clear WhatsApp records and proof of payment confirming the above. At this stage, I expect RSAWEB to: Provide a clear explanation for the lack of communication Assign a competent point of contact immediately Either proceed with the service without further delay or refund the amount taken in full Silence after billing a customer is not acceptable under any standard of customer service.

0 replies

Review Distribution

5 Star

6 (4.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

31 (23.3%)

1 Star

96 (72.2%)

Reviews

In Today’s South Africa, Hertz Staff Displaying Xenophobia is Unacceptable!!!

14 Apr 2026 at 15:35 👉 Rain Uniloop Service Failure – Multiple Users Affected, No Support, Ongoing Costs

👉 Rain Uniloop Service Failure – Multiple Users Affected, No Support, Ongoing Costs

Repeated Account Misallocation & POPIA Breach by City of Johannesburg

King Price Life Claim Unfairly Declined – 3 Years With No Resolution (Ombudsman Delay)

WeBuyCars collected both motorcycles but still no refund or update

Two Defective Motorcycles Sold in One Transaction – Silence from We Buy Cars

Thank You to the FedEx Clearance Team for Their Effort and Coordination

Appreciation for Outstanding Support from SARS Customs

RSAWEB Took Payment but Failed to Provide Service or Communication

Review Distribution

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