Ombudsman for Short Term Insurance

Based on recent customer reviews, the Ombudsman for Short Term Insurance is drawing predominantly negative feedback from complainants who feel the office favours insurers over consumers. A recurring theme is perceived bias, with customers consistently mentioning prolonged case timelines, dismissed appeals, and provisional recommendations that mirror insurer positions. Several complainants describe feeling unheard by adjudicators and frustrated by limited opportunities to submit further evidence. A small minority of comments reflect positively on professionalism, but the overwhelming sentiment points to dissatisfaction with the perceived fairness, responsiveness, and effectiveness of the dispute resolution process.