DL
Daniel L
Active since Jun 2015
10
Reviews
0
Industries
Reviews
10 reviews39 months ago
Poor Service
I have a communication issue between my point of sale and the Winbranch back office pc. I logged my call on the 17-03-2023 with the BXC support desk. I explained my issue and was given a reference number. As of today, 27-03-2023 my problem has not yet been resolved. I spoke to a gent by the name of Robert as he is the service manager. His response to me was that he could not do anything as it was load shedding at that time, but would call me as soon as load shedding was done. I have been calling the support desk almost daily for updates. Today, 27-03-2023 I was informed that I need to sign a quote. My response was, that they send the quote and I will sign off on it so that the problem can be resolved asap. It is almost 3pm now and I am still waiting for a quote.
0 replies
62 months ago
Lack of service
On the 04-02-2021 I logged a call with Telkom, to report my line issue. Long story short. After constant phoning and a month later, Telkom informed that the cables and been stolen and that they would not be replacing the cables. The solution they offered was a Wi-Fi phone service. I received the modem on the 10-03-2021. I have since then been phoning on a constant basis to have the sim activated. The recent reason from Telkom for no activation, is that they can’t find the longitude and latitude for my business address. I am at a loss for words and frustrated, by their lack of action.
0 replies
66 months ago
Licence disk debacle
I became a member in May 2020 and was told I would receive a welcome package. After months of waiting I had received nothing. In November 2020 I added a value added product to my membership. AA licence renewal. Hugely disappointing with the AA. The agent did not bother to explain the procedure I needed to follow, so that I could receive my new disk before the old one expired. I phoned a few times, enquiring about my new licence disk, and was told by the service agent each time that they can see That I have the service But can’t tell me when I would receive it. My emails to customer service remained unanswered. On the 29 December I phoned again and this time the service agent put me through to the right people. Long story short. I paid for a service that I thought I would get, but did not. I ended up going to our local licensing department, stood in the queue for 90 minutes and got my new disk. As I said I paid for a service which I did not get and has left a bad impression about the AA.
1 reply
77 months ago
MFC underhanded
For more than 2 years I have paid my motor vehicle via debit order and a date for deduction had been agreed upon. In January MFC did a deduction against my bank account outside the due date. Reason given when I queried the deduction, was that there had been many defaulters in December 2019. This should not be my problem and I explained that my payment history will show that my payment is never late. They apologised and promised to correct the issue for my account. Unfortunately, this has not happened and today I received notification that my motor vehicle payment will be deducted any time from the 24th of February. Once again this is not the agreed debit order date. I immediately telephoned their customer services and apologies were made once again. I was told that my complaint would be sent to the relevant department to be sorted out. I have never defaulted with my payments and believe that MFC must stick to their terms of payment agreement with me.
2 replies
77 months ago
Telkom Incorrect Billing
During November 2019, I had received a text message informing me that my ADSL service at home will be discontinued and that I would be receiving a call from Telkom with regards to this. To cut a long story short. My service was changed to Wireless with the same package in place. In mid December I asked for a change in package to that of an unlimited service including my telkom phone line. My new package is Smart Broadband Wireless Fibre Unlimited (FUP). I agreed and accepted the new charge of R599.00 per month (internet) & R40.00 for telkom calls from my home phone. When I had received my statement I saw that I was charged R899.00 plus R812.00 plus R40.00. I telephoned their customer services department and was issued a ref number 31942163. The service number in question is 044 6934973. Account number 335124073. I had made this query on the 22-01-2020 and have not received any feed back on the incorrect billing.
0 replies
79 months ago
Empty promises
On the 13-12-2019, I received a text message stating that my parcel had been despatched. I immediately made contact with them and gave the consultant my ref number. After a few confirmation questions I asked if the courier could get to me before 2pm. I was told to wait and they would confirm with the courier. I eventually after 8minutes of waiting closes my call. I tried numerous times throughout the morning to speak to a consultant. I eventually chatted to the online consultant. Long story short. I was promised the courier would telephone me shortly to arrange a time. This did not happen. I managed to speak to a consultant telephonically and was told to hold on so that they could find out what had happened. Once again after waiting almost 9 minutes on the phone, I closed the call. Result been that it is now after 5pm and obviously I would not get my parcel. I am very disappointed.
1 reply
96 months ago
Prepaid electricity Blues
I purchased electricity using Easypay as I do each month. After the transaction was successful I went to my statement so that I could enter the details in my meter. To my amazement the amount of units I had purchased was credited to another meter number in a complete different town. On my easy pay page I have only one meter number registered. When I contacted the customer care to enquire about this, the agent told me that they cannot help me. Insisting that I had entered another meter number. I explained that I have one meter number registered on their website and that I do not need to physically enter the number, only the rand value and card details. He refused to hear me out and insisted that the error was made by me. I gave him my details, so that he could see that I have one meter registered. When I suggested that their system could have a problem , he said that it is impossible that such an error could occur and that I had entered another meter number.
1 reply
107 months ago
Empty promises
This is the third review about Vodacom. Starting on the 19/07/2017. As yet my billing issue has not been resolved. I have correspondence dating from the 24/07/2017. Informing me that the issue has been resolved, credits have been passed and that they will waiver the downward migration fee. See previous review I wrote regarding this matter. I had received an SMS on Wednesday 16/08/2017 from Dominic Chinnian, Informing me that a credit for the downward migration fee has been passed and that it will reflect on my account within 3 days. I have just checked my invoice and I am been billed for that amount . There is a huge difference between R151.24 and R1529.88 I spoke to their customer care a short while before posting this review. I was transferred to resolutions and waited to speak to an agent, before been cut off. So, for all their empty promises, they have not corrected my billing issue. It is one disaster after the other, and I don't receive any positive feed back telephonically. It will be really difficult for me to remain with Vodacom, once all my contracts expire.
1 reply
107 months ago
Woes with Vodacom continue
On the 19 July 2017, I wrote a review, titled 'Pillar to Post'. Within a matter of an hour I had received notification from Vodacom. A consultant made contact with me and I had to then explain my difficulties I am having with Vodacom. After a lengthy discussion and problem solving I was told by Dominic, that my issue had been resolved. Once I had agreed to a my new package,, which would now cost me R269.00 per month. In an email, it was explained that my previous contract had been done away with and that they will waiver the downward migration fee. Although I am not the one at fault here! The reference number for this email dated, 24-07-2017 is; EC -0CUW-2CI29E On the 29 July 2017 I received another email, same reference number confirming, that a credit had been passed and my balance for July is R151.24. To my utter disbelief, after going on-line yesterday (15-08-2017) I saw that I had been invoiced R1529.88 for July 2017, which included the migration fee of R885.88 The problem had started way back in June and has as yet still not been sorted out. It seems to be getting worse and I am expected to pay the bill.
1 reply
108 months ago
Pillar to post
<p>On the 12 June 2017, a vodacom sales agent called me with a deal. To cut a long story short. My cellphone package Smart M was going to be migrated to Smart M+</p> <p>Saving me R50.00 . Loosing the sms bundle, but gaining more data. This was perfect for me.</p> <p>Unfortunately this did not happen and things have gone haywire since then. I lost my free vodacom mail service, lost all my data, free minutes and talk time.</p> <p>After much phoning and been transfered from one person to the next, I eventually spoke to a gent by the name of Richard, who promised, that he would deal with my issues and have it resolved.</p> <p>I have since then spoken to another two persons at their call center, with no changes to my contract. I must admit tho' that they are willing listeners, and keen to help sort out my issue. At the end of the day I am sitting with reference numbers, that is replaced by new reference numbers each time I phone. </p> <p>Instead of paying R50.00 less I am now paying in excess of R150.00 more.</p> <p>Yesterday when I had telephoned and spoke to a call center agent, I asked if I could not go back to my previous package (Smart M), I was told that the package was discontinued. When I had to explain for the upteenth time what I had been told by the vodacom sales agent, and that I am now paying much more , instead of paying less. She promptly told me that she can't make changes , but that she would escalate my issue and gave me a new reference number.</p> <p>I have heard this often enough, however nothing changes. Hence the reason I decided to write this review. The cellphone number for this package is ********** 022</p> <p> </p> <p> </p>
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (70%)
1 Star
3 (30%)