AA
Automobile Association
Verified Business
AA
AI Review Summary
Based on recent customer reviews, Automobile Association presents a sharply divided customer experience. Members consistently praise individual roadside technicians who arrive promptly, resolve battery and breakdown issues efficiently, and demonstrate friendly, knowledgeable service. However, a recurring theme is frustration with administrative processes, particularly around membership cancellations, unauthorised debit orders, unresponsive call centres, and a malfunctioning app and website. Customers frequently mention difficulty resolving billing disputes and feeling ignored when escalating complaints. Long standing members express disappointment that operational and digital service quality has declined compared to previous years.
Performance(last 12 months):
TrustIndex
4.3
Ranking
#131
in Automotive
NPS Score
-25
Recommended: Unlikely
Review Distribution
2.4|29 Reviews
Jul '25 - Jun '26
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 15:25
POPIA COMPLAINT BREACH.
I would like to formally lodge a complaint regarding a possible breach of the Protection of Personal Information Act (POPIA). On 24 May 2026, Loyiso Ngqwebo was driving a Volkswagen Polo TSI CAA 40213 which is not registered under his name. Following a collision, he contacted the AA as he has active portfolio with you guys and the guys come approximately 19h30-20h00 to assist with towing the vehicle to his residence. According to the information provided to us, the individual involved in the collision left the scene. However, the registered owner of the vehicle later received calls and emails from a third party alleging that they were involved in the accident. In our understanding that the owner’s personal details may have been obtained from the individual responsible for towing the vehicle. This raises serious concerns regarding the unauthorised disclosure of personal information. The registered owner of the vehicle was not the driver at the time of the accident, and no consent was given for personal details to be shared with third parties. I believe the individual who towed the vehicle acted outside the scope of lawful information processing and may have violated POPIA by disclosing confidential information without proper authorisation. I kindly request that this matter be investigated urgently and that written feedback be provided regarding: How the personal information was obtained and shared; Who authorised the disclosure; Whether AA’s POPIA policies and procedures were followed; and What corrective measures will be implemented to prevent similar incidents in future. Given the seriousness of this matter and the responsibilities placed on organisations under POPIA, I trust that this complaint will receive the necessary attention and urgency.
Helpful (0)
|Replies (2)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 15:25
POPIA COMPLAINT BREACH.
I would like to formally lodge a complaint regarding a possible breach of the Protection of Personal Information Act (POPIA). On 24 May 2026, Loyiso Ngqwebo was driving a Volkswagen Polo TSI CAA 40213 which is not registered under his name. Following a collision, he contacted the AA as he has active portfolio with you guys and the guys come approximately 19h30-20h00 to assist with towing the vehicle to his residence. According to the information provided to us, the individual involved in the collision left the scene. However, the registered owner of the vehicle later received calls and emails from a third party alleging that they were involved in the accident. In our understanding that the owner’s personal details may have been obtained from the individual responsible for towing the vehicle. This raises serious concerns regarding the unauthorised disclosure of personal information. The registered owner of the vehicle was not the driver at the time of the accident, and no consent was given for personal details to be shared with third parties. I believe the individual who towed the vehicle acted outside the scope of lawful information processing and may have violated POPIA by disclosing confidential information without proper authorisation. I kindly request that this matter be investigated urgently and that written feedback be provided regarding: How the personal information was obtained and shared; Who authorised the disclosure; Whether AA’s POPIA policies and procedures were followed; and What corrective measures will be implemented to prevent similar incidents in future. Given the seriousness of this matter and the responsibilities placed on organisations under POPIA, I trust that this complaint will receive the necessary attention and urgency.
0
Replies (2)A
Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 05:30
Incorrect payment
My debit order did not go through last month so I paid them when I got paid on 28 May 2026. I got messages saying transactions had been declined this morning due to insufficient funds. I knew I had funds for what I wanted to pay. I then went into my account and saw that my money was taken off for my subscription. I got a message the other day saying it had not been paid. I phoned the office regarding my subscription and they said that the message had been sent in error. I now sit with a dilemma of not being able to pay for petrol and prepaid electricity among other things until I get paid.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 05:30
Incorrect payment
My debit order did not go through last month so I paid them when I got paid on 28 May 2026. I got messages saying transactions had been declined this morning due to insufficient funds. I knew I had funds for what I wanted to pay. I then went into my account and saw that my money was taken off for my subscription. I got a message the other day saying it had not been paid. I phoned the office regarding my subscription and they said that the message had been sent in error. I now sit with a dilemma of not being able to pay for petrol and prepaid electricity among other things until I get paid.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 10:03
AA - Beware after cancellation
Please be very cautious when cancelling your membership with AA. Immediately after cancellation I started receiving daily calls from AA but with no one speaking on the other end. I'd get about 5 calls a day. Then 2 months after cancellation I was also debited with the annual payment and no notification. Please monitor and block AA when you cancel so this doesnt happen to you. When speaking to the consultant they said about 33 people were affected by some system issue but I'm really not sure if everyone else was refunded.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 10:03
AA - Beware after cancellation
Please be very cautious when cancelling your membership with AA. Immediately after cancellation I started receiving daily calls from AA but with no one speaking on the other end. I'd get about 5 calls a day. Then 2 months after cancellation I was also debited with the annual payment and no notification. Please monitor and block AA when you cancel so this doesnt happen to you. When speaking to the consultant they said about 33 people were affected by some system issue but I'm really not sure if everyone else was refunded.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 14:52
Disappointment
With the world going digital, I was very disappointed in the processes of the AA. When applying online for an IDP, their webpage crashed twice. So I called their call centre, and was asked what store did I request to collect the IDP. I did not get that far in the process due to the crashing webpage. But, no courier service available. Also, I saw that they had incorrect contact details for my membership, but the call centre agent said she could not help me to correct the details - so I have to find and go to an AA store anyway. I have been a member of the AA for many years, and the day I need something simple and small from them, they disappoint.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 14:52
Disappointment
With the world going digital, I was very disappointed in the processes of the AA. When applying online for an IDP, their webpage crashed twice. So I called their call centre, and was asked what store did I request to collect the IDP. I did not get that far in the process due to the crashing webpage. But, no courier service available. Also, I saw that they had incorrect contact details for my membership, but the call centre agent said she could not help me to correct the details - so I have to find and go to an AA store anyway. I have been a member of the AA for many years, and the day I need something simple and small from them, they disappoint.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 07:56
Kevin from AA was called out by King Price to assist with my car which would not start
Kevin from AA was called out by King Price to assist with my car which would not start. Kevin tested the battery and advised. Battery was replaced there and then. Very friendly and efficient service
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 07:56
Kevin from AA was called out by King Price to assist with my car which would not start
Kevin from AA was called out by King Price to assist with my car which would not start. Kevin tested the battery and advised. Battery was replaced there and then. Very friendly and efficient service
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 16:09
AA Towing Incident Caused Additional Damage - Now Refusing Car Hire Extension
I re**** on AA to tow my vehicle on 26 February 2026 so that it could be taken for a minor mechanical repair which was expected to take approximately one day. During the loading process, the tow truck hook/clip failed while my vehicle was being pulled onto the flatbed. As a result, my vehicle rolled backwards off the tow truck and collided with a wall behind it and cracked the back bumper. This caused additional damage to the vehicle, including the left side bumper being **********. This damage occurred while the vehicle was in the care and control of the AA towing operator. As a result of the incident, what should have been a simple one-day repair has turned into a matter that has taken several weeks to resolve. The vehicle had to go through an additional assessment process and was only collected on 16 March 2026 to be taken to a panel beater to repair the damages caused during the towing incident. AA initially provided a temporary hire vehicle, however they have now refused to extend the car hire for the period that my vehicle will remain at the panel beater for repairs related to the towing damage. Their position is that the vehicle was already non-running due to a mechanical fault prior to the tow. However, the towing incident introduced additional damage and delays that would not have occurred had the vehicle been transported without incident. What has been particularly frustrating is the amount of correspondence required just to obtain responses and the lack of a practical resolution to a situation that arose while my vehicle was in AA’s care. I understand that mistakes can happen in any service environment. However, when a situation occurs during a service provider’s handling of a customer’s vehicle, one would reasonably expect the matter to be handled in a fair and customer-focused manner. I hope AA will reconsider their position and work towards a reasonable resolution in this matter.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 16:09
AA Towing Incident Caused Additional Damage - Now Refusing Car Hire Extension
I re**** on AA to tow my vehicle on 26 February 2026 so that it could be taken for a minor mechanical repair which was expected to take approximately one day. During the loading process, the tow truck hook/clip failed while my vehicle was being pulled onto the flatbed. As a result, my vehicle rolled backwards off the tow truck and collided with a wall behind it and cracked the back bumper. This caused additional damage to the vehicle, including the left side bumper being **********. This damage occurred while the vehicle was in the care and control of the AA towing operator. As a result of the incident, what should have been a simple one-day repair has turned into a matter that has taken several weeks to resolve. The vehicle had to go through an additional assessment process and was only collected on 16 March 2026 to be taken to a panel beater to repair the damages caused during the towing incident. AA initially provided a temporary hire vehicle, however they have now refused to extend the car hire for the period that my vehicle will remain at the panel beater for repairs related to the towing damage. Their position is that the vehicle was already non-running due to a mechanical fault prior to the tow. However, the towing incident introduced additional damage and delays that would not have occurred had the vehicle been transported without incident. What has been particularly frustrating is the amount of correspondence required just to obtain responses and the lack of a practical resolution to a situation that arose while my vehicle was in AA’s care. I understand that mistakes can happen in any service environment. However, when a situation occurs during a service provider’s handling of a customer’s vehicle, one would reasonably expect the matter to be handled in a fair and customer-focused manner. I hope AA will reconsider their position and work towards a reasonable resolution in this matter.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 14:53
Web Chat customer service is dismal.
I am an AA member trying to renew my annual subscription, and having a simple issue that I need sorted out. I used the Web Chat option. After a lengthy delay waiting for the agent, Desiree, to respond, I queried the wait-time, and I'm told there are many callers. I wait and wait, and after 26 minutes I end the chat, Desiree graced me with no further response.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 14:53
Web Chat customer service is dismal.
I am an AA member trying to renew my annual subscription, and having a simple issue that I need sorted out. I used the Web Chat option. After a lengthy delay waiting for the agent, Desiree, to respond, I queried the wait-time, and I'm told there are many callers. I wait and wait, and after 26 minutes I end the chat, Desiree graced me with no further response.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 11:14
Only new business calls are answered ...
I had A A vehicle insurance for a very long time. I cancelled my policy and emailed my notice of cancellations a few times. This month they took another premium via debit order. They only take new business calls and forget about their current clients. I am so glad I cancelled my policy as service is deteriorating hourly. So, so sad compared to service levels 20 years ago... Kindly refund my money urgently.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 11:14
Only new business calls are answered ...
I had A A vehicle insurance for a very long time. I cancelled my policy and emailed my notice of cancellations a few times. This month they took another premium via debit order. They only take new business calls and forget about their current clients. I am so glad I cancelled my policy as service is deteriorating hourly. So, so sad compared to service levels 20 years ago... Kindly refund my money urgently.
0
Replies (0)