Automobile Association
2.3|784 reviews
MM
M M
1 reviews | Active since Member
16 Mar 2026, 14:53
Web Chat customer service is dismal.
I am an AA member trying to renew my annual subscription, and having a simple issue that I need sorted out. I used the Web Chat option. After a lengthy delay waiting for the agent, Desiree, to respond, I queried the wait-time, and I'm told there are many callers. I wait and wait, and after 26 minutes I end the chat, Desiree graced me with no further response.
Helpful (0)
Replies (5)0
Replies (5)Automobile Association's replyOfficial
17 Mar 2026, 06:16Good day Mazabow
Thank you for bringing this matter to our attention.
Our sincerest apologies, and please kindly note that one of our AA consultants will get in touch with you.
Kind Regards,
The AA Team
Thank you for bringing this matter to our attention.
Our sincerest apologies, and please kindly note that one of our AA consultants will get in touch with you.
Kind Regards,
The AA Team
Best regards,
Automobile Association's reply17 Mar 2026, 06:16
Official
Good day Mazabow
Thank you for bringing this matter to our attention.
Our sincerest apologies, and please kindly note that one of our AA consultants will get in touch with you.
Kind Regards,
The AA Team
Thank you for bringing this matter to our attention.
Our sincerest apologies, and please kindly note that one of our AA consultants will get in touch with you.
Kind Regards,
The AA Team
Best regards,
MM
M M's updateReviewer Update
23 Mar 2026, 15:32It's been a week since I posted this, and no "AA consultant" has contacted me.
MM
M M's update23 Mar 2026, 15:32
Reviewer Update
It's been a week since I posted this, and no "AA consultant" has contacted me.
Automobile Association's replyOfficial
25 Mar 2026, 13:53Good day Mazabow
We believe you have been assisted now.
Regards
The AA Team
We believe you have been assisted now.
Regards
The AA Team
Best regards,
Automobile Association's reply25 Mar 2026, 13:53
Official
Good day Mazabow
We believe you have been assisted now.
Regards
The AA Team
We believe you have been assisted now.
Regards
The AA Team
Best regards,
MM
M M's updateReviewer Update
26 Mar 2026, 15:18No I have not been "assisted now." I really didn't imagine that the service of the AA could get any worse, but it seems they've outdone expectations. On March 24 I was contacted with apologies for poor service. The retention agent, Nelisa Jaji, promised to call me at 9am on the following morning, to renew the membership, No such call was received on March 25. Nor has any call been received today, on March 26, by close of business. This is quite astonishing. I have decided not to renew my membership, because of this dismal service I've gotten from various agents in this organisation.
MM
M M's update26 Mar 2026, 15:18
Reviewer Update
No I have not been "assisted now." I really didn't imagine that the service of the AA could get any worse, but it seems they've outdone expectations. On March 24 I was contacted with apologies for poor service. The retention agent, Nelisa Jaji, promised to call me at 9am on the following morning, to renew the membership, No such call was received on March 25. Nor has any call been received today, on March 26, by close of business. This is quite astonishing. I have decided not to renew my membership, because of this dismal service I've gotten from various agents in this organisation.
Automobile Association's replyOfficial
27 Mar 2026, 06:32Good day Mazabow
Thank you for bringing this matter to our attention. We sincerely apologize for the continued inconvenience and the repeated failure to follow through on the call‑back commitments made to you. This is not the level of service we strive to deliver, and we fully understand your frustration—especially after you were assured that the matter would be handled promptly.
We are deeply disappointed that you did not receive the promised follow‑up on 25 March or 26 March, and we acknowledge how this has contributed to your decision not to renew your membership. Your experience is not reflective of the standard of service our members deserve, and we regret the negative impression this has created.Please allow us the opportunity to rectify this. If you are willing, we would appreciate the chance to contact you directly and resolve the matter without any further inconvenience.
Once again, we sincerely apologize for the poor service you received, and we appreciate your feedback as it helps us improve our processes.
Regards
The AA Team
Thank you for bringing this matter to our attention. We sincerely apologize for the continued inconvenience and the repeated failure to follow through on the call‑back commitments made to you. This is not the level of service we strive to deliver, and we fully understand your frustration—especially after you were assured that the matter would be handled promptly.
We are deeply disappointed that you did not receive the promised follow‑up on 25 March or 26 March, and we acknowledge how this has contributed to your decision not to renew your membership. Your experience is not reflective of the standard of service our members deserve, and we regret the negative impression this has created.Please allow us the opportunity to rectify this. If you are willing, we would appreciate the chance to contact you directly and resolve the matter without any further inconvenience.
Once again, we sincerely apologize for the poor service you received, and we appreciate your feedback as it helps us improve our processes.
Regards
The AA Team
Best regards,
Automobile Association's reply27 Mar 2026, 06:32
Official
Good day Mazabow
Thank you for bringing this matter to our attention. We sincerely apologize for the continued inconvenience and the repeated failure to follow through on the call‑back commitments made to you. This is not the level of service we strive to deliver, and we fully understand your frustration—especially after you were assured that the matter would be handled promptly.
We are deeply disappointed that you did not receive the promised follow‑up on 25 March or 26 March, and we acknowledge how this has contributed to your decision not to renew your membership. Your experience is not reflective of the standard of service our members deserve, and we regret the negative impression this has created.Please allow us the opportunity to rectify this. If you are willing, we would appreciate the chance to contact you directly and resolve the matter without any further inconvenience.
Once again, we sincerely apologize for the poor service you received, and we appreciate your feedback as it helps us improve our processes.
Regards
The AA Team
Thank you for bringing this matter to our attention. We sincerely apologize for the continued inconvenience and the repeated failure to follow through on the call‑back commitments made to you. This is not the level of service we strive to deliver, and we fully understand your frustration—especially after you were assured that the matter would be handled promptly.
We are deeply disappointed that you did not receive the promised follow‑up on 25 March or 26 March, and we acknowledge how this has contributed to your decision not to renew your membership. Your experience is not reflective of the standard of service our members deserve, and we regret the negative impression this has created.Please allow us the opportunity to rectify this. If you are willing, we would appreciate the chance to contact you directly and resolve the matter without any further inconvenience.
Once again, we sincerely apologize for the poor service you received, and we appreciate your feedback as it helps us improve our processes.
Regards
The AA Team
Best regards,