Disappointment

With the world going digital, I was very disappointed in the processes of the AA. When applying online for an IDP, their webpage crashed twice. So I called their call centre, and was asked what store did I request to collect the IDP. I did not get that far in the process due to the crashing webpage. But, no courier service available. Also, I saw that they had incorrect contact details for my membership, but the call centre agent said she could not help me to correct the details - so I have to find and go to an AA store anyway. I have been a member of the AA for many years, and the day I need something simple and small from them, they disappoint.