SH
Sven H
Active since Oct 2017
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Disappointment
With the world going digital, I was very disappointed in the processes of the AA. When applying online for an IDP, their webpage crashed twice. So I called their call centre, and was asked what store did I request to collect the IDP. I did not get that far in the process due to the crashing webpage. But, no courier service available. Also, I saw that they had incorrect contact details for my membership, but the call centre agent said she could not help me to correct the details - so I have to find and go to an AA store anyway. I have been a member of the AA for many years, and the day I need something simple and small from them, they disappoint.
1 reply
5 months ago
Poor service
I would not recommend SkyNet as a courier service. I did not select this courier service, it was selected by Samsung (South Africa). The delivery status has not been updated on the Skynet tracking portal for the last two days. Using the WhatsApp query line does not help at all - the AI could not provide an update and recommended that they connect me to the call center, to which I said yes. Well..... the call center has not contacted me for more than 1 hour and the WhatsApp link has become unresponsive.
0 replies
38 months ago
Very poor communication
Very poor communication. I had a simple question around the service interval, and had sent an email to Motorite with the question. The answer was..... you must call their claims department (which by the way does not have a direct number - you have to go via the customer call center). But..... if you want to listen to "elevator music", this is the approach to take - elevator music with no indication how soon you will be helped. If you are a busy person, like the majority of us are, then this is not the route to go. Very poor communication options if you want to engage with their "claims department". I have sent another email, this time asking them to call me. Let' ssee if that helps
2 replies
75 months ago
Poor customer communication from Octotel
I have been a loyal MWEB customer for many years. But lately, I have noticed that my fiber speed, which is supposed to be 10mb drops to below 700kb. It then corrects itself after a few hours. There is no notification from MWEB nor Octotel (which is the fiber owner) as to why this is happening. Is their a fault that they are fixing - basically no comms. MWEB's or Octotel's customer communication leave a lot to be desired.
0 replies
75 months ago
No customer communication from MWEB
I have been a loyal MWEB customer for many years. But lately, I have noticed that my fiber speed, which is supposed to be 10mb drops to below 700kb. It then corrects itself after a few hours. There is no notification from MWEB nor Octotel (which is the fiber owner) as to why this is happening. Is their a fault that they are fixing - basically no comms. MWEB's customer communication leave a lot to be desired.
0 replies
93 months ago
MWEB not technically capable
I have been having continuous connectivity problems with MWEB ever since I migrated to their fibre service in Cape Town. I regularly (basically every 2nd day) have to reset the MWEB supplied router in order to re-connect to the internet. MWEB does not have the ability to fix this problem. On Friday I sent a query through to MWEB with a log from the MWEB router. The feedback I received was: " MWEB Help, Friday 12 October 2018, 12:28PM Hi It would then be best to contact our Fibre agents again at ********** 777 so that they may investigate further." I believe this is more evidence that technically MWEB has not idea how to fix the problem. Also, I pay MWEB for the full service and have no contact with the fibre service provider. That is MWEBs problem, not mine.
0 replies
98 months ago
No consistent internet connection (Fibre)
I have been a loyal MWEB customer since the 90's. In December 2016, I changed from ADSL to Fibre, and guess what.... Here my problems started. We consistently have to reset our MWEB router on average about once every two days in order to re-establish internet connection. Sometimes it's two to three times a day. I assumed this could be due to teething problems with the Firbre supplier, etc, because it is noticeable how often we have seen them in our area with a man-hole cover open. Anyway, I have been logging queries on the MWEB web page over the last 12+ months, and they just keep getting closed - but my problem persists. I assume that MWEB's technical staff get measured on how many open queries there are and how long they take to get closed. So, just close the query. I assume the technical staff's KPI's, bonuses and/or incentives are linked to queries being resolved. Well, my query is still not being resolved, even after 12+ months
1 reply
105 months ago
Vodacom not honouring warranty repair
In writing this post, I was wandering what is my intention. What I am trying to achieve is to make the appropriate aftersale service staff think twice before they provide illogical arguments and in the process try to get out of honouring their organisation’s warranty obligations. It is not that I haven’t tried to contact Vodacom and LG to get a reasonable response. Vodacom call centre not helpful, nor did they respond to an email (they did read the email – I have a read response). I have sent LG three emails, not once did I get a response from LG (they did read the email – I have the read response). So, my intention is that I hope more consumers will take note of this posting before they decide to engage with Vodacom or before they select to purchase an LG product. This is another post on Hello Peter (which I will post against Vodacom and against LG on Hello Peter) and posting is in response to an email I received from Vodacom. I assume the email I received from Vodacom was in response to a post I placed on Hello Peter on Friday 20 Oct 2017. Just to set the scene, here is the complaint. On Thursday 19 Oct 2017, my LG V20 mobile phone broke (the phone is around 6 months old). The symptom was that the headphone connected symbol came on, then the backlighting failed and then the battery got hot. This all happened within 30 minutes while I was in my office with my phone on my table. In the evening of 19 Oct 2017, I took my phone to Vodacare Canal Walk for a warranty repair. On 20 Oct 2017, Vodacom sent me a text message saying that the repair would cost ZAR 8131.87 and I needed to give permission to go ahead with the repair. When I called to query this statement, the answer was that there is corrosion within my phone, implying water damage, and thus the repair is not covered by the warranty. When I took exception to this, their approach was to bad. When I mentioned that I would approach Hello Peter, they said “go for it”. Well, here we are. Also, neither Vodacom nor LG is acknowledging my subsequent communication nor are they even responding to say they will give my enquiry some attention and will respond by some specific date and time. After my previous post on Hello Peter, I did receive an email from Vodacom, which was a bit insulting and appeared to be implying that we consumers are idiots. I did forward this email from Vodacom to LG with some comments from my side, copying Vodacom. No response to this from either Vodacom or LG. The email sent by Vodacom states under which conditions that corrosion can occur in a mobile phone. Some of the conditions are acceptable but some are ridiculous. So, my opinion is that either Vodacom is trying to use this argument to reduce their exposure to warranty claims (and if this is the case, then that is really poor form and all consumers should be aware of this approach by Vodacom), or that LG has developed and supplied a product that does not meet the reasonable expectations of the consumer (and if this is the case, then the potential clients of LG products should be made aware of this inferior LG design and that there are “unexpected” conditions under which the warranty of the LG product will not be honoured). What I would like to know is which one of the two is it, or have I missed something. If it is Vodacom being ridiculous then I expect Vodacom to review and change their approach and treat us clients and consumers with more consideration and respect. If it is that the LG product is really susceptible to all the conditions listed below, then at least us consumers should become aware of this and should either be aware of these risks when purchasing an LG product or should rather consider a competitor’s product that is potentially not as susceptible. Either way, both Vodacom and LG aftersales service leaves a lot to be desired. So, the argument provided by Vodacom as to the possible cause of liquid damage to my mobile phone is as follows (this comes from a formal email I have received from Vodacom): - Actual water – dropping the phone into water (Resp: Accepted. But, note, this did not happen to my phone) - Actual water – “getting out of the shower with wet hair and phone rings” (Resp: Really? Wow. I assume people with long hair should be careful of this. According to Vodacom, either all mobile phones are susceptible to this, or only LG phones – which is it? Also, did you readers know that you could damage your phone this way such that the warranty on the phone will not be honoured. I believe this sounds unreasonable. Whmmm). - Condensation – not sure what is specifically meant with this. Is it due to hot / cold temperatures changes? If this is the case, then see my response to the hot / cold point below. - Hand cream / perfume (Resp: So, please readers don’t put on hand cream or wear perfume if you want to use your mobile phone. According to Vodacom, either all mobile phones are susceptible to this, or only LG phones – again which is it? Did you readers know that you could damage your phone this way such that the warranty on the phone will not be honoured. Again, I believe this sounds unreasonable. Whmmm) - Excessive temperature changes (Resp: How much is excessive? I assume Vodacom implies conditions that could cause condensation on your phone. Maybe going indoors into an air-conditioned environment after being outdoors on a hot day? Is this possible for all mobile phones or just LG phones? So, readers please be careful. This action of moving indoors after being outdoors could increase the risk that your warranty will not be honoured) - Steam (kitchen / bathroom) (Resp: I can accept a steam room or sauna, etc could impact on the mobile phone, but being in the kitchen while you are cooking some food (e.g. pasta) – come on – be realistic. If this is the case that all mobile phones or only LG phones are susceptible, please take note and do not bring your phone into the kitchen since maybe your warranty repairs will no longer be honoured) - Perspiration (after exercises, warm day) (Resp: This one made me laugh. So after exercising, please do not use your mobile phone – all phones or just LG phones? Also, please don’t use your phone on a warm day – oh really – come on, this is being ridiculous. Are all phones prone to be corroded by perspiration or just LG phones? - Mist Cooling systems at restaurants (Resp: Fair enough, if in the direct line of the spray, otherwise this again being ridiculous) So which is it? Are all mobile phones susceptible to the above, or just LG? Or is Vodacom using an argument that makes all brands of mobile phones, or just LG phones, look inferior so that Vodacom can reduce their exposure to their warranty liabilities. In any case, I believe we as the potential clients and consumers should be more aware of this approach and argument when making a selection of which product to purchase and which mobile phone service provider to select. Also, do some more in-depth research about aftersale service, since this could reduce your potential frustration into the future.
0 replies
105 months ago
Vodacom not honouring warranty repair
In writing this post, I was wandering what is my intention. What I am trying to achieve is to make the appropriate aftersale service staff think twice before they provide illogical arguments and in the process try to get out of honouring their organisation’s warranty obligations. It is not that I haven’t tried to contact Vodacom and LG to get a reasonable response. Vodacom call centre not helpful, nor did they respond to an email (they did read the email – I have a read response). I have sent LG three emails, not once did I get a response from LG (they did read the email – I have the read response). So, my intention is that I hope more consumers will take note of this posting before they decide to engage with Vodacom or before they select to purchase an LG product. This is another post on Hello Peter (which I will post against Vodacom and against LG on Hello Peter) and posting is in response to an email I received from Vodacom. I assume the email I received from Vodacom was in response to a post I placed on Hello Peter on Friday 20 Oct 2017. Just to set the scene, here is the complaint. On Thursday 19 Oct 2017, my LG V20 mobile phone broke (the phone is around 6 months old). The symptom was that the headphone connected symbol came on, then the backlighting failed and then the battery got hot. This all happened within 30 minutes while I was in my office with my phone on my table. In the evening of 19 Oct 2017, I took my phone to Vodacare Canal Walk for a warranty repair. On 20 Oct 2017, Vodacom sent me a text message saying that the repair would cost ZAR 8131.87 and I needed to give permission to go ahead with the repair. When I called to query this statement, the answer was that there is corrosion within my phone, implying water damage, and thus the repair is not covered by the warranty. When I took exception to this, their approach was to bad. When I mentioned that I would approach Hello Peter, they said “go for it”. Well, here we are. Also, neither Vodacom nor LG is acknowledging my subsequent communication nor are they even responding to say they will give my enquiry some attention and will respond by some specific date and time. After my previous post on Hello Peter, I did receive an email from Vodacom, which was a bit insulting and appeared to be implying that we consumers are idiots. I did forward this email from Vodacom to LG with some comments from my side, copying Vodacom. No response to this from either Vodacom or LG. The email sent by Vodacom states under which conditions that corrosion can occur in a mobile phone. Some of the conditions are acceptable but some are ridiculous. So, my opinion is that either Vodacom is trying to use this argument to reduce their exposure to warranty claims (and if this is the case, then that is really poor form and all consumers should be aware of this approach by Vodacom), or that LG has developed and supplied a product that does not meet the reasonable expectations of the consumer (and if this is the case, then the potential clients of LG products should be made aware of this inferior LG design and that there are “unexpected” conditions under which the warranty of the LG product will not be honoured). What I would like to know is which one of the two is it, or have I missed something. If it is Vodacom being ridiculous then I expect Vodacom to review and change their approach and treat us clients and consumers with more consideration and respect. If it is that the LG product is really susceptible to all the conditions listed below, then at least us consumers should become aware of this and should either be aware of these risks when purchasing an LG product or should rather consider a competitor’s product that is potentially not as susceptible. Either way, both Vodacom and LG aftersales service leaves a lot to be desired. So, the argument provided by Vodacom as to the possible cause of liquid damage to my mobile phone is as follows (this comes from a formal email I have received from Vodacom): - Actual water – dropping the phone into water (Resp: Accepted. But, note, this did not happen to my phone) - Actual water – “getting out of the shower with wet hair and phone rings” (Resp: Really? Wow. I assume people with long hair should be careful of this. According to Vodacom, either all mobile phones are susceptible to this, or only LG phones – which is it? Also, did you readers know that you could damage your phone this way such that the warranty on the phone will not be honoured. I believe this sounds unreasonable. Whmmm). - Condensation – not sure what is specifically meant with this. Is it due to hot / cold temperatures changes? If this is the case, then see my response to the hot / cold point below. - Hand cream / perfume (Resp: So, please readers don’t put on hand cream or wear perfume if you want to use your mobile phone. According to Vodacom, either all mobile phones are susceptible to this, or only LG phones – again which is it? Did you readers know that you could damage your phone this way such that the warranty on the phone will not be honoured. Again, I believe this sounds unreasonable. Whmmm) - Excessive temperature changes (Resp: How much is excessive? I assume Vodacom implies conditions that could cause condensation on your phone. Maybe going indoors into an air-conditioned environment after being outdoors on a hot day? Is this possible for all mobile phones or just LG phones? So, readers please be careful. This action of moving indoors after being outdoors could increase the risk that your warranty will not be honoured) - Steam (kitchen / bathroom) (Resp: I can accept a steam room or sauna, etc could impact on the mobile phone, but being in the kitchen while you are cooking some food (e.g. pasta) – come on – be realistic. If this is the case that all mobile phones or only LG phones are susceptible, please take note and do not bring your phone into the kitchen since maybe your warranty repairs will no longer be honoured) - Perspiration (after exercises, warm day) (Resp: This one made me laugh. So after exercising, please do not use your mobile phone – all phones or just LG phones? Also, please don’t use your phone on a warm day – oh really – come on, this is being ridiculous. Are all phones prone to be corroded by perspiration or just LG phones? - Mist Cooling systems at restaurants (Resp: Fair enough, if in the direct line of the spray, otherwise this again being ridiculous) So which is it? Are all mobile phones susceptible to the above, or just LG? Or is Vodacom using an argument that makes all brands of mobile phones, or just LG phones, look inferior so that Vodacom can reduce their exposure to their warranty liabilities. In any case, I believe we as the potential clients and consumers should be more aware of this approach and argument when making a selection of which product to purchase and which mobile phone service provider to select. Also, do some more in-depth research about aftersale service, since this could reduce your potential frustration into the future.
1 reply
105 months ago
Vodacom refuses to execute warranty repair
On 20/10/2017 my mobile phone back lighting on the screen stopped working. Then the battery also overheated. This is a LG V20 that is around 6 months old. Phone has never been dropped, nor exposed to any water, etc. This failure happened in my office while I was sitting at my table and the phone on on my table. According to Vodacom I now have to pay ZAR 8 131-87 to repair the phone since the technician says there is corrosion and thus there is "water damage". When I talk to the call center all they say what the technician says and thus I am liable for the payment of the damage. I cannot talk to anyone else. Cannot move forward to query this. So, bottom line, Vodacom does not honour their warranty obligations. Big message for any person out there thinking of staying with Vodacom or getting a new mobile phone through Vodacom. I do not know if this is an LG policy of even a Vodaphone policy (Vodaphone is connected to Vodacom here in South Africa). Vodacom is becoming the pariah of the mobile phone industry and service provider in South Africa. Lesson for everyone to take note of.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)