NP
Natasha P
Active since Oct 2020
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Extremely Disappointing Service and Still No Refund
I purchased a blender from One Deal A Day on 01 April 2026 and only received it on 13 April after repeatedly requesting updates and a tracking number. Communication throughout the process was extremely poor, with little to no proactive feedback from the company. On 16 April, during the very first use, the blender leaked immediately while only containing water. This is unacceptable and potentially dangerous for an electrical appliance. Despite reporting the issue straight away, the faulty item was only collected on 29 April, again after numerous follow-ups, unanswered messages, and unfulfilled promises. Every interaction seemed to involve excuses rather than solutions. On 08 May, One Deal A Day requested my banking details in order to process the refund. However, today they informed my partner that these details were only requested on 12 May, which is completely incorrect and contradicts the email records we have. To date, I still have not received my refund. Once again, we had to follow up ourselves just to get an update, only to be told that the EFT would “be processed today.” This has been one of the worst customer service experiences I have ever had. Delayed delivery, a faulty product, poor communication, constant excuses, and an unnecessarily drawn-out refund process. I will definitely not be supporting One Deal A Day again and cannot recommend them based on this experience.
0 replies
2 months ago
Dotsure Sets the Gold Standard for Customer Service - This Is What Real Customer Service Looks Like!
I don’t often write reviews, but when service like this comes along, it absolutely deserves recognition. I want to specifically commend Nicky van Heerden from Dotsure / Gold Club. Through what has been an incredibly stressful and frustrating situation involving my vehicle, Nicky has been nothing short of exceptional! From the very beginning, she has gone above and beyond! Consistently keeping me updated, following up proactively, and making sure I never felt like I was being left in the dark. In a situation where other parties caused delays, lack of feedback, and added stress, Nicky was the one constant who showed professionalism, empathy and consistency. What stood out the most was her communication and dedication. She didn’t just respond - she stayed engaged, kept me informed every step of the way, and made it clear that my case actually mattered! I also want to highlight Dotsure Insurance as a whole. I have been a longstanding customer since December 2018, and every single interaction I’ve had with them has been a pleasant one. They are always on the ball, quick to respond, and consistently efficient. Excellent customer service is clearly one of their strongest qualities, and it shows across the board. In today’s world, where customer service often falls short, this level of dedication is rare. This is genuinely the best customer service I have ever experienced. Nicky, thank you for going the extra mile. It has definitely not gone unnoticed. Dotsure is very fortunate to have someone like you representing them! I highly recommend Dotsure to anyone looking for affordable insurance combined with truly outstanding customer service. They set the standard.
1 reply
3 months ago
AA Towing Incident Caused Additional Damage - Now Refusing Car Hire Extension
I re**** on AA to tow my vehicle on 26 February 2026 so that it could be taken for a minor mechanical repair which was expected to take approximately one day. During the loading process, the tow truck hook/clip failed while my vehicle was being pulled onto the flatbed. As a result, my vehicle rolled backwards off the tow truck and collided with a wall behind it and cracked the back bumper. This caused additional damage to the vehicle, including the left side bumper being **********. This damage occurred while the vehicle was in the care and control of the AA towing operator. As a result of the incident, what should have been a simple one-day repair has turned into a matter that has taken several weeks to resolve. The vehicle had to go through an additional assessment process and was only collected on 16 March 2026 to be taken to a panel beater to repair the damages caused during the towing incident. AA initially provided a temporary hire vehicle, however they have now refused to extend the car hire for the period that my vehicle will remain at the panel beater for repairs related to the towing damage. Their position is that the vehicle was already non-running due to a mechanical fault prior to the tow. However, the towing incident introduced additional damage and delays that would not have occurred had the vehicle been transported without incident. What has been particularly frustrating is the amount of correspondence required just to obtain responses and the lack of a practical resolution to a situation that arose while my vehicle was in AA’s care. I understand that mistakes can happen in any service environment. However, when a situation occurs during a service provider’s handling of a customer’s vehicle, one would reasonably expect the matter to be handled in a fair and customer-focused manner. I hope AA will reconsider their position and work towards a reasonable resolution in this matter.
1 reply
41 months ago
No decency in communicating
Communication from Engen sucks! After logging a query, it has been 6 weeks, and still have no feedback regarding my query. I've had to make numerous phone calls only to be told that it's still in the process. Nobody has the decency to call a person back from Engen. And there is no clarity and no transparency on their competitions. I won't support them ever again!
1 reply
47 months ago
Great and friendly service from Roxanne Elson at Platinum Life
Great and friendly service from Roxanne Elson at Platinum Life. Natasha
1 reply
48 months ago
Dotsure Insurance - Kristen Viljoen
I was very impressed with the service from Kristen Viljoen at Dotsure Insurance. Very friendly and very helpful. And I am also super impressed with my overall experience with Dotsure.
1 reply
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3 (50%)
4 Star
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2 Star
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1 Star
3 (50%)