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Easypay
Verified Business
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AI Review Summary
Based on recent customer reviews, Easypay is facing significant customer dissatisfaction across its payment, insurance, and prepaid services. Customers consistently mention payments that leave their bank accounts but never reach intended service providers such as municipalities, fibre ISPs, and attorneys. A recurring theme involves funeral policy claims that remain unpaid or delayed, leaving grieving families in financial distress. Reviewers also describe an unresponsive call centre, repeated transfers between agents, unanswered emails, and prolonged investigations without resolution. Frustration is amplified by a perceived lack of accountability and poor follow-through on escalated tickets.
Performance(last 12 months):
TrustIndex
1.7
Ranking
#128
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|33 Reviews
Jul '25 - Jun '26
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 14:31
Unknown changed beneficiary
My ant(mother's sister)opened a policy with eas pay and put my name as beneficiary and my sell number to link her sassa pay on the day of the claim they said she came to change beneficiary someone who is unknown to the family,at the time my ant open the policy she could still walked after that she lost both her legs in an fire so she needed helped to go to easy pay wich I always did,now they said that she came and changed beneficiary afterwards at they branch we phone easy pay head office they said that the unknown beneficiary was the one who was for start of policy the one on paper and they failed to provide us with clearer details of beneficiary because we as a family don't know this person it's even unknown to the community please help
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Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 14:31
Unknown changed beneficiary
My ant(mother's sister)opened a policy with eas pay and put my name as beneficiary and my sell number to link her sassa pay on the day of the claim they said she came to change beneficiary someone who is unknown to the family,at the time my ant open the policy she could still walked after that she lost both her legs in an fire so she needed helped to go to easy pay wich I always did,now they said that she came and changed beneficiary afterwards at they branch we phone easy pay head office they said that the unknown beneficiary was the one who was for start of policy the one on paper and they failed to provide us with clearer details of beneficiary because we as a family don't know this person it's even unknown to the community please help
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 09:19
Easypay - be careful
I made a payment to Easypay in February 2026. It was to pay George Municipality rates bill. To this date the money has not been tracked. I have had numerous email interactions with Easypay and its now April and the issue is still not resolved.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 09:19
Easypay - be careful
I made a payment to Easypay in February 2026. It was to pay George Municipality rates bill. To this date the money has not been tracked. I have had numerous email interactions with Easypay and its now April and the issue is still not resolved.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 14:44
Finds not allocated to my wifi account
Good day, I made payment for my wifi account on the 1st of April. Yesterday I woke up and my wifi was suspended I made contact with easy pay agents and I was told that the funds are with EasyPay and I advised them to settle the account with the ISP however this has not been done. I need this resolved by today. As I work from home and it makes it impossible with the fibre being down. Easy pay reference ESP-6991
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 14:44
Finds not allocated to my wifi account
Good day, I made payment for my wifi account on the 1st of April. Yesterday I woke up and my wifi was suspended I made contact with easy pay agents and I was told that the funds are with EasyPay and I advised them to settle the account with the ISP however this has not been done. I need this resolved by today. As I work from home and it makes it impossible with the fibre being down. Easy pay reference ESP-6991
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Anonymous
1 reviews | Active since Jan 2020
22 Mar 2026, 20:38
Incorrect miss payment on my credit report
I want to make people aware of my experience with Easypay. I took out a loan that was supposed to run for 6 months. When I made the payment for the 5th month, I was offered another loan before the first one was even finished. On the 6th month, instead of completing the first loan, they started debiting for the second loan. Then they claimed I had a missed payment on the first loan. This does not make sense, because the second loan should only have started in the 7th month after the first one was completed. Their system debited the second loan early, which caused the issue. This was clearly not my fault but a system error on their side. I have contacted them multiple times to resolve this matter, but they have failed to assist me or correct the mistake. This is affecting me and have affected my credit profile, now I can’t get credit because of this issue. I am very disappointed with the service and the lack of support. I hope this review helps others to be cautious and to double-check their accounts when dealing with Easypay.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
22 Mar 2026, 20:38
Incorrect miss payment on my credit report
I want to make people aware of my experience with Easypay. I took out a loan that was supposed to run for 6 months. When I made the payment for the 5th month, I was offered another loan before the first one was even finished. On the 6th month, instead of completing the first loan, they started debiting for the second loan. Then they claimed I had a missed payment on the first loan. This does not make sense, because the second loan should only have started in the 7th month after the first one was completed. Their system debited the second loan early, which caused the issue. This was clearly not my fault but a system error on their side. I have contacted them multiple times to resolve this matter, but they have failed to assist me or correct the mistake. This is affecting me and have affected my credit profile, now I can’t get credit because of this issue. I am very disappointed with the service and the lack of support. I hope this review helps others to be cautious and to double-check their accounts when dealing with Easypay.
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Anonymous
1 reviews | Active since Jan 2020
17 Dec 2025, 08:39
Easy pay is messing with me and it’s HORRIBLE
This service provider is HORRIBLE. I paid for my Fibre on Sunday and they haven’t transferred I the service provider. They keep telling me to call again and again. I’m devastated
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Anonymous
1 reviews | Active since Jan 2020
17 Dec 2025, 08:39
Easy pay is messing with me and it’s HORRIBLE
This service provider is HORRIBLE. I paid for my Fibre on Sunday and they haven’t transferred I the service provider. They keep telling me to call again and again. I’m devastated
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 05:28
Easypay please pay my Aunt her money,she claimed and it's approved but now they keep saying money will be in on Monday comes Monday there's no money
Easypay please pay my Aunt her money,she claimed and it's approved but now they keep saying money will be in on Monday comes Monday there's no money.now the loan shark want to sell her house because she borrowed the money for funeral arrangements,all that is because of easypay poor service.easypay pay Zandile Zondo ticket number 236528
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 05:28
Easypay please pay my Aunt her money,she claimed and it's approved but now they keep saying money will be in on Monday comes Monday there's no money
Easypay please pay my Aunt her money,she claimed and it's approved but now they keep saying money will be in on Monday comes Monday there's no money.now the loan shark want to sell her house because she borrowed the money for funeral arrangements,all that is because of easypay poor service.easypay pay Zandile Zondo ticket number 236528
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