HS
Humza S
Active since May 2015
30
Reviews
0
Industries
Reviews
30 reviews1 month ago
10 day open loan with broken systems and no customer service
This is a joke it takes your agent atleast 10 days to cal u and their excuses is your number goes to voice mail. I have e-mailed my statement 4 times and still your system is stuck my number is 074315 9986
0 replies
1 month ago
Call avoidance and terrible customer experience
This has to be the worst experience ever. Using WhatsApp chat to speak to agents. Just being transferred from 1 agent to another to another back to the que and to provisioning because no 1 wants to help. All they say is we escalated the matter to frogfoot for further assistance. In my recent conversations the agent don't respond and just push you from 1 end to the other. Arizona civils had called me on the 22 of April Thursday, they said they had a spot just like out of the blue and simply didn't pitch I waited an entirely day since 11. Am in the morning. I have lost out a days pay just waiting on a contractor that does not take calls, won't return calls and simply does not have the decency to state that they were not available. So I ask again who is compensate me for the lose of my time and money. Please review all the chats as your agents are call avoiding and selecting who they want to help.... Rate is 344 per hour times 8.5 hours .please do the math and let me know who is going to compensate me for the lose because my next step is going to be drastic. FRG12700917 is the reference number and my number is 074 315 9986....
17 replies
1 month ago
Terrible contract work for installation
This has to be the worst experience ever. I received a call from Arizona civils on Thursday the 22 of April 2026. I was told that they had a cancellation and they would coming over to complete the installation however waiting on them from 11 am in the morning they did not pitch and further attempted to call them no answer. It's like they went on strike. This morning I tried calling the number for the Arizona civils and guess what no 1 is in the office. For a fibre company to contract work to such hopeless company that does not have the decency to contact you and explain the situation it's terrible customer service. It's not about not having a connection. It's about time . I'm sure that you would know that people work and with scheduling we will need to make time and be available if it had been that I would do that and not be available for them then I will be charged a call out fee. So I would like to know who is going to compensate me for my time lose waiting for Arizona civils to come and the days lose on pay. Which is 344 per hour ×8.5 hours please do the math and let me know who is because I ain't taking this lose lightly and I will be processing further. The fact that office phones don't even work and yet that they are contracted to you as a business is a reflection of how you conduct business. Please let me know who is going to compensate me for the lose weather. It be frogfoot or Arizona civils. My contact number is 074 314 nine nine 8 6
1 reply
14 months ago
Abrupt and rude customer service skills
I'm sitting in your overport city branch and the service level is terrible. How can you address your customers by making a statement that you as the customer are not listening and pretend like the customer don't know what you are taking about.it. customer service is poor and even in the manner of addressing your customers I have endless issues with the account and still the service level is poor. Please contact me asap from your complaints department
1 reply
16 months ago
Discovery bank **** about the credit check
I did an application with you guys on Tues I had called yesterday and no 1 advised that there is an issue with the app. Today I called in only to be advised it was stuck in the system and that discovery did not run my credit. I then called Experian and TransUnion to confirm this .both credit bureaus confirm that my credit was run. So from lie to lie and more lies. The application was declined not sure why the declined part was not disclosed. But surely a simple straight forward answer would work now my credit score shows 6 points less after a hard check. Which means I have to wait another 6 months to bring my score back up but you won't care. Anyways I won't be bothered with doing another application. Thank you for the lies and thank you for not disclosing the truth that the application was declined
2 replies
23 months ago
Undisclosed technical issues and *****ulent bank fees
I changed my bank due to several reasons. The most recent event was the bank charges which was not transparent. With my previous bank I used to pay almost twice the amount for monthly fees. I received a text message from absa last night which stated that due to technical issues I have incurred additional charges between may and June. But no where along the line was I notified that I would be charged and that there was a technical issue on absa side. It's seems that absa has the same issue and is not be transparent with it's customers. I was charged for additional fees which I was notified about and they deduct the funds and then notify you. Looks like we need to advise the ombudsman about this. We are hard working individuals which banks are consistently *****ing from its own customers. Is the reason why I changed my bank but now it's seems it's ***** with all the banks. We will approach the ombudsman for this
1 reply
33 months ago
Over rated bank charges double charge with interest and honoring fees
Case no: 7054146847. Please refer to the above mentioned case number which I received an email stating this has been closed and you will receive a resolution shortly. That was on Friday today is Tuesday and I pretty sure that the representative said will investigate and cal back on Friday. How ever no call no resolution definitely closed the case to build stats. Another action by standard bank that states to it's customers we don't care about your problems and we will continue to rob you. We are now taking legal action as this has gone to far.
1 reply
33 months ago
Over charged fees honoring fees and overdraft
I have been banking with standard bank for over a year. This was through recommendations from family and friends. However, ever since I have this account it's been a nightmare. I'm not sure. If my math was incorrect but often being charged twice on a single transaction which often places the account in to overdraft. Example. I paid using my card to store for R80 the funds left my account and I can not use again then a day later my account reflects overdrawn of R80 plus honoring fees of R80. This is the confusing part if I had R80 in my account and paid R80 using my card how can be overdrawn by R80 and still be charged honoring fees which the exact same amount you paid using my card. Over the past few months This has been consistent and even in July I was charged. And overdraft fee when I do not have an overdrawn facility. I need these charges reversed and credit back because consistently over the past few months I have been over charged on bank fees and honoring fees which is double charging me for things I have paid for already. If this is not resolved by tomorrow I will be taking further action because this is theft on the consumer as CPA.
3 replies
34 months ago
Poor and pathetic customer service Intellicell
This has be the worst customer service experience I have ever had. I understand where I am as a customer incorrect but when your CCR is rude and wants to correct a customer that's poor. I can t seem to understand how you as a company can not teach people telephone ethic's. I called in in the 2nd of August and made an arrangement with Samantha however I did mention that I am in the process of changing bank details and that I would call in to update the information once done. I received several emails this morning from your company with a final settlement. I called in to speak to Samantha and was told she would return my call however no call was returned. I called again and was assisted. By a very rude rep I. Your company to which he wanted to correct me. I asked him about the notes on my account and most of the notes did not appear because this was not captured. I work in a customer service for an international campaign and I do know that notes is the ultimate journey for any customer experience. Seeing that this experience has put a bad taste in my mouth and the negligence within Intellicell. I am excepting the final settlement however I will not be paying this in 1 go. U no long wish to continue doing business with Intellicell and I would not recommend any of my colleagues to sign up. Please contact me before 2:30 pm today if you wish to discuss this.
0 replies
37 months ago
Incorrect double debt orders unauthorized 066 261 3269
As long as I have been using your service I have always ensured direct communication with your company and have always ensured that payment was made and the agreement was adhered to. On the 26 April 2023. You debted my account for 319 and 429 however this was meant to include the payment for march which have not gone off. I called you guys and advised you of this and made a payment through checkers easy pay system. This was done to make sure all payment ls were not in arrears if so then I would have been able to perform an upgrade on my number. In the 6 and 8 of may 2023, my account shows returned debt orders from intellicell for 319 and 429. This has created a problem for me as my account is now in negative balance of 175 which is because of returned unpaid debt orders. If the payment was made why the additional debt orders and why on these dates which I did not authorize. Who is going compensate me for the return debt orders on bank account. I can provide bank statements for this and I do have the receipts for the easy pay which I emailed to you guys on the day of payment.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.3333333333333335%)
1 Star
29 (96.66666666666667%)