FASTA LOANS Reviews | 1.7 TrustIndex | Hellopeter

FASTA LOANS Reviews | 1.7 TrustIndex | Hellopeter

Review Distribution

1.2|50 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About FASTA LOANS

What do customers say about FASTA LOANS?

Based on recent customer reviews, FASTA LOANS is facing serious customer experience issues. Customers consistently report unresolved post settlement debits, no callback channels, and ignored emails. While the loan application process is described as fast and easy by some, the post payment journey, refund handling, and credit bureau updates dominate complaints across the dataset.

What are the most common complaints about FASTA LOANS?

The most common complaint about FASTA LOANS, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.0) is the deepest pain point. Customers describe weeks of unanswered emails, no contact phone number, WhatsApp bots that fail, and support tickets exceeding the 4 business hour SLA. Escalations to ombudsman are frequently threatened due to total silence.

Recent reviews (50)

Used this business recently? Share your experience to help others decide.

Used this business recently? Share your experience to help others decide.

Share Your Experience

Popular mentions

no response double debited settlement letter no refund credit bureau no contact debit order ignored emails fast loan easy application

A

1 reviews | Active since Jan 2020

26 May 2026, 14:28

Fasta loans suck

Fasta loans is threatening to take down another debit order, although I did repay my loan last month. I will sue you guys if I see that amount go down.

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1 reviews | Active since Jan 2020

26 May 2026, 14:28

Fasta loans suck

Fasta loans is threatening to take down another debit order, although I did repay my loan last month. I will sue you guys if I see that amount go down.

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A

1 reviews | Active since Jan 2020

13 May 2026, 08:12

10 day open loan with broken systems and no customer service

This is a joke it takes your agent atleast 10 days to cal u and their excuses is your number goes to voice mail. I have e-mailed my statement 4 times and still your system is stuck my number is 074315 9986

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1 reviews | Active since Jan 2020

13 May 2026, 08:12

10 day open loan with broken systems and no customer service

This is a joke it takes your agent atleast 10 days to cal u and their excuses is your number goes to voice mail. I have e-mailed my statement 4 times and still your system is stuck my number is 074315 9986

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1 reviews | Active since Jan 2020

7 May 2026, 14:41

Settled loan payment not allocated

I settled an existing loan on 29 April 2026, I used an old reference number for a closed loan and sent in the proof of payment. I sent an email again request my loan to be updated and I got a feedback on 1 May 2026 08:12am that I used a wrong ref account however my request was escalated to the finance department so they can allocate manually and I will be notified via email, today it the 7th May 2026 I haven't received any feedback and my profile still indicates the existing loan. I have emailed again several times without getting feedback and I called no feedback from you. How long does it take to allocate payment? since the 29 April you are still allocating the payment. I have been unfairy treated here, I have been your trusted customer sometime now. I will have to escalate this matter further to credit ombudsman as I am not getting any assistance from you.

Helpful (0)

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A

1 reviews | Active since Jan 2020

7 May 2026, 14:41

Settled loan payment not allocated

I settled an existing loan on 29 April 2026, I used an old reference number for a closed loan and sent in the proof of payment. I sent an email again request my loan to be updated and I got a feedback on 1 May 2026 08:12am that I used a wrong ref account however my request was escalated to the finance department so they can allocate manually and I will be notified via email, today it the 7th May 2026 I haven't received any feedback and my profile still indicates the existing loan. I have emailed again several times without getting feedback and I called no feedback from you. How long does it take to allocate payment? since the 29 April you are still allocating the payment. I have been unfairy treated here, I have been your trusted customer sometime now. I will have to escalate this matter further to credit ombudsman as I am not getting any assistance from you.

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A

1 reviews | Active since Jan 2020

24 Apr 2026, 13:55

I don't owe you!

Why is my profile showing me that I still owe you when my account was paid in January and in full? Transunion is not updated because you havent updated on your side?

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A

1 reviews | Active since Jan 2020

24 Apr 2026, 13:55

I don't owe you!

Why is my profile showing me that I still owe you when my account was paid in January and in full? Transunion is not updated because you havent updated on your side?

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A

1 reviews | Active since Jan 2020

24 Apr 2026, 10:42

Loan

Coming from a loyal customer who always paid my loans in full. They refuse to give me another loan. They never did credit checks now all of a sudden they are concerned about credit records. Sorry but these people are not what they say they are.

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A

1 reviews | Active since Jan 2020

24 Apr 2026, 10:42

Loan

Coming from a loyal customer who always paid my loans in full. They refuse to give me another loan. They never did credit checks now all of a sudden they are concerned about credit records. Sorry but these people are not what they say they are.

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A

1 reviews | Active since Jan 2020

16 Apr 2026, 10:25

Bank details update

I have moved banks and I want to update my debit order details, there is no way for me to do this on the self service portal app. I sent 3 emails explaining and providing the new bank details, I keep getting the same standard response when I asking for help. What is the point of have an email service when agents are giving standard responses. All I want to do is update my details. Horrible experience

Helpful (0)

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A

1 reviews | Active since Jan 2020

16 Apr 2026, 10:25

Bank details update

I have moved banks and I want to update my debit order details, there is no way for me to do this on the self service portal app. I sent 3 emails explaining and providing the new bank details, I keep getting the same standard response when I asking for help. What is the point of have an email service when agents are giving standard responses. All I want to do is update my details. Horrible experience

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A

1 reviews | Active since Jan 2020

1 Apr 2026, 11:20

Fasta Loans

Fasta loans processes a loan very fast and is easy to apply but before receiving the loan you must accept there debit order mandate. So you give them the date when your salary is paid in to your account and request that the debit order goes off that day. According to their mandate, the deduction will go off the day you get your salary. I get my salary the very last day of each month. Fasta starts deducting on the 16th of the month when there is mo money in my account. I sent them 4 emails requesting for the deduction to go off the last day of the month. Fasta rep**** to my emails and said they would correct it. This month they deducted on the 30th and I got paid on the 31st, so my debit order returned again. Now this affects my credit score. I have settled my loan with them and will never apply through Fasta again. People should be aware of this issue before they decide to apply with them.

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

1 Apr 2026, 11:20

Fasta Loans

Fasta loans processes a loan very fast and is easy to apply but before receiving the loan you must accept there debit order mandate. So you give them the date when your salary is paid in to your account and request that the debit order goes off that day. According to their mandate, the deduction will go off the day you get your salary. I get my salary the very last day of each month. Fasta starts deducting on the 16th of the month when there is mo money in my account. I sent them 4 emails requesting for the deduction to go off the last day of the month. Fasta rep**** to my emails and said they would correct it. This month they deducted on the 30th and I got paid on the 31st, so my debit order returned again. Now this affects my credit score. I have settled my loan with them and will never apply through Fasta again. People should be aware of this issue before they decide to apply with them.

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Replies (0)

A

1 reviews | Active since Jan 2020

1 Apr 2026, 11:05

fasta loans offered me a loan i app**** emailed my bank statement and no one response how bad is that for customer applications. if you want me to get the loan please assist 0694857842

fasta loans offered me a loan i app**** emailed my bank statement and no one response how bad is that for customer applications. if you want me to get the loan please assist 0694857842

Helpful (0)

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A

1 reviews | Active since Jan 2020

1 Apr 2026, 11:05

fasta loans offered me a loan i app**** emailed my bank statement and no one response how bad is that for customer applications. if you want me to get the loan please assist 0694857842

fasta loans offered me a loan i app**** emailed my bank statement and no one response how bad is that for customer applications. if you want me to get the loan please assist 0694857842

0

Replies (0)