ND
Na'eemah Dya
Active since Mar 2015
13
Reviews
0
Industries
Reviews
13 reviews24 months ago
Dispute Over *****ulent Transaction and Request for Refund
After numerous emails sent to FNB and no response I am not posting the email here hoping to get feedback and my money. Dear FNB Customer Service Manager / *****ulent Department, I hope this message finds you well. I am writing to formally dispute *****ulent transactions that was made from my bank account and has been refuted and to request an immediate refund. **Account Details:** - Date of Transaction: 16 May 2024 - Amount: 4 x R2510.70 and 1 x R369.22 - Transaction Reference Number: Zp*lmbs Comercio De Ca Santo Antonio FNB Case reference: 2024-2663851 **Details of the Dispute:** On 16 May 2024, a transaction amounting 4 x R2510.70 and 1 x R369.22 to was debited from my account without my authorization. I was not involved in this transaction and did not provide consent for it and had my card with me at all times and was based at home. As soon as I noticed the discrepancy, I reported it to your customer service department and followed all the necessary steps to secure my account, including blocking my card and requesting for a new card. Despite my prompt reporting and the assurance of a refund, I have yet to receive the credited amount back into my account. This delay is causing me significant inconvenience and concern. I have always maintained my account with the utmost diligence and expect the same level of service and protection from your institution. **Requested Action:** I kindly request that you: 1. Expedite the investigation into this *****ulent transaction. 2. Provide a full refund of the disputed amount of 4 x R2510.70 and 1 x R369.22 to my account immediately. 3. Confirm the steps being taken to ensure such incidents do not recur in the future. I trust that you understand the urgency and seriousness of this matter and will handle it with the priority it deserves. I look forward to your prompt response and a swift resolution to this issue.
2 replies
32 months ago
Unhappy about the very high excess
Good Day I have been a local vodacom customer for over 20 years and had many issues however I still stayed but this is forcing me to consider another provider who I have other contracts with as I am always disappointed by Vodacom. I had put a claim and received a ridiculous excess amount for a phone which is over R8000 I called to find out why and was told that it's because I claimed too early however I've always had insurance the only difference is that we were attacked and involved in shooting a few months ago and I checked when I checked my invoices I realized that my Samsung wasn't on full comprehensive which I switched over immediately. I don't dispute that I need to pay the excess however I cannot afford to pay 30% instead of the 15% which is the normal excess amount and all because I am told that it's a new contract. I would appreciate it if someone can urgently assist in this matter as I need a telephone.
3 replies
39 months ago
Siyanda Mkize was ex...
Siyanda Mkize was excellent at providing me an additional quotation and activating the policy.
1 reply
60 months ago
Awful cancelation process
I have sent an email on the 30th of April 2020 to cancel the tracking device on my vehicle as it's been sold and I no longer have it after I had called the call center who advised that I do that. The frustration comes in that my account is still being debited for a car that I no longer have and trying to get hold of them is a nightmare as you can wait on 1 call for over 30 mins and even if you leave a message for someone to call you back they never do. This week I tried calling them again and go ally got through to someone who confirmed that I am not owing anything on the system and won't be debited and at the end of the month yet again my account gets debited.. This is absolutely frustrating and poor customer service.. I would appreciate it if someone could urgently assist with sorting out my account and refunding me.
1 reply
67 months ago
No assistance with upgrade
I've been with mtn for years now and I'm really disappointed that no one was able to assist me even though I have proof of the adverti*****t. On Thursday the 19th November 2020 I saw an advert on the mtnza page for the Samsung note 20 which I was interested in upgrading to as I've been waiting for a good special to do an upgrade. I've contacted the mtn upgrades as well customer care and no one was able to assist me with my upgrade. I'm not sure if it was falsely advertised or not but I feel that they should honor the price especially since I've got proof that I've seen the advert of the contract on the Instagram page.. I would appreciate it if someone in management could assist me with my upgrade..
0 replies
87 months ago
Delayed flight
On Saturday 06 April 2019 I received an smses stating the following: Mango apologizes for a delay on flight JE288.The estimated time of departure is 21:45. Check-in counters will close at 21:05. With the original flight being at 19:30 this was already a nightmare since our check out was at 12:00 and car hire was booked until 17:00 not to mention that I was travelling with a toddler. We were at the airport from 17:00 and waited until 21:00 arrived at the gate and saw that the delayed time has changed to 22:30. We eventually only ended up flying out at 22:50 which is totally unacceptable and such an inconvenience and I do not understand why is there no compensation given for this inconvenience since it was the airlines fault. I emailed the airline to find out what happens in this regard and all I got was an apology nothing more. I would appreciate it if more could be done for all the time I had wasted at the airport and don't see why other arrangements couldn't have been made sooner.
0 replies
94 months ago
WiFi contract
I have been billed over 2700 in May 2018 for something that was not my fault and still haven't received my refund to date after calling numerous of times and being told its with the billing department. On the 13 May 2018 I changed my package and the consultant at Trade Route Mall put me on the incorrect package and was supposed to reverse it which wasn't done so at that time it showed that I had 2 packages that was incorrect and I only picked it up when I received my invoice, I went in on the 23 June and logged a query case number ********** 8 and have been following up and had no assistance thus far it is becoming really frustrating as my money was debited immediately but takes forever to be refunded. I was told numerous times that a manager would call me and to date I still wait for the call. I want my issue to be sorted.
2 replies
105 months ago
WiFi contract
I signed up with a contract for WiFi in February and ever since I got it I haven't been happy with the service. I called a few times with regards to changing the package and was always given an excuse yet other providers have better packages this morning an amount if almost double went of my account because my account wasn't capped and this is really frustrating as we all work on budgets, I call the call centre who's system was down and counted cap it to 0. I decide that I no longer want this as I am tired of having this constant issue and I'm not even happy with the service I'm receiving I am told that I need to pay a R2000 cancellation fee which is absolutely crazy and I refuse to pay that amount especially if I haven't been happy. I would appreciate it if this could be sorted out by some manager and my matter is resolved as I no longer want this contract.
3 replies
105 months ago
Settlement discount
I had an outstanding amount of 25k on my credit card which I managed to settle and called the bank to ask if I qualify for a settlement discount and was told no. I feel that it isn't fair as I have paid the amount that was owing and that there should be a settlement discount like other banks for us to benefit from.
1 reply
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
8 (61.53846153846154%)