TM
Tshegofatso M
Active since Sep 2014
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Insurance ****mers - Santan Switch
If I could do zero starts I would. Santam Switch is pathetic. They advised of the move to Santam, which was a mess. I did not get a call as promised and had to call Santam in December to sort out my cover. I requested for the cover to be cancelled, which they advised it was sorted. I also manually switched off cover for my phone and watch on 01/01/2026. Now imagine my disgust when I get debited for the phone and watch, after I had to beg Switch to cancel my policy??? This is pathetic and Switch is a bunch of *******.
1 reply
26 months ago
Abednego assisted me promptly with making changes to my policy
Abednego assisted me promptly with making changes to my policy. I love the fact that the process is easy and effecient
1 reply
26 months ago
Frustrating process
I am so frustrated with the claims process for scratches and dents. Claim was submitted online on 20/03/2024. I’ve heard nothing from them and I had to call on Monday to follow up. Nothing again and I had to call in again today and now I’m being told stories. I just need my rim sorted out please, nothing else! Claim T783820
2 replies
38 months ago
Awesome service from Sibongile
I would like to thank Sibongile from the Pets department for her speedy feedback on my claim. My dog Gussy has an infected ear and I submitted a claim for the vet visit costs. My claim was authorized in less than 15 minutes - I am in AWE!
1 reply
41 months ago
Sub-par service from FNB Short Term
Worst experience ever with the claims process. I submitted a claim for accidental damage to my apple watch on 14/12/2022. The watch was collected the same day, which was awesome, but things went downhill from then. I have been making numerous calls to the call centre for feedback on my claim and I am not getting any joy. To date, my claim has not been finalized. I have been using FNB bank for close to 7 years and I am sad to say I will be moving all my products with FNB to Discovery - bank, life policy and funeral covers. I am done with FNB because of this claim.
2 replies
73 months ago
DON'T WASTE YOUR MONEY
This company really does not deserve any stars. My delivery was supposed to happen yesterday at 11am. It shows that the shopping is done, but no delivery has happened. I tried calling yesterday around 4pm to find out what is happening, and I held on for more than 20mins with no response. This morning, I called them at 9:01 , and still my call was not answered. I want my money back. This is pathetic!
1 reply
76 months ago
Telkom Billing Issue
If I could give Telkom a zero rating, I would. So I got a new contract on 24/12/2019, and changed my prepaid number to post paid. They told me that I would pay the end of January, a pro rated amount, which would include my usage for January - no issues. All has been dandy until I got a very vague SMS last month, saying there was a billing error, and they have not been billing me for the device. I got the shock of my life when I got an invoice of R2175.08 on 06/03. Mind you, on this contract I have two devices, a wifi router - I pay R249 for it, and for a Huawei P30 lite, that I should pay R399 for it. Now, they are charging me an additional R1321.36 over and above my usage for February, for their mistake. By my calculations, I should only be changed an additional R798 , which is what they "missed" for the two months. I am not going to pay that additional R523.36 because that is just a rip off. The other thing I do not get is why must I pay the shortfall , which they caused, at one go? I don't have this sort of money sitting around, waiting for Telkom. I am really going to cancel the contract and go to Vodacom. I am done with Telkom and their schemes.
0 replies
93 months ago
Telkom hellkom
I want to cancel my mobile contract with Telkom. I am told I need to cancel online on my profile. My profile does not show my mobile contract and I have linked it numerous times. I want to cancel and no one is willing to help. When taking out a contract with Telkom, it was easy. Now that I want to cancel it's a big issue. I'm going to take Telkom to the cleaners if this issue is not resolved by month end
0 replies
110 months ago
Migration nightmare
<p>i asked to be migrated to a higher package in Jan, for 2 GB freeme. The lady that did the migration did 20Gb instead. This issue took more than 3 months to be sorted. Now i want to do an early migration, and they are telling me that my contract is only 2 months and 14 days old, which is not true.</p> <p> </p> <p>i need this to be sorted out before friday so that i can pick up my new device at the shop. case number ********** 3</p>
1 reply
113 months ago
Incorrect invoicing
<p>Called Telkom to migrate me to a 2 gig package as I was on a 1gig freeme package. When I called, we confirmed everything including the price, which is 149 plus the cost of the phone. 3 days later I check my balances and find that they had loaded 20gig on my account. Month end of Jan I get an invoice for over R3000! I have been calling these people for almost a month now and no one has been able to help. Excuse after excuse, promise after promise and no help! I have been lied to and overcharged and I feel like I'm being defrauded. I'm going to sue Telkom for charging me with something I did not request!</p>
3 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (31.25%)
1 Star
9 (56.25%)