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MotoVantage
Verified Business
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AI Review Summary
Based on recent customer reviews, MotoVantage is drawing significant frustration from policyholders, particularly around Scratch and Dent, Tyre and Rim, and service plan claims. A recurring theme is claims being rejected on technicalities, inflated third party quotes exceeding policy limits, and repeated requests for documentation without resolution. Customers consistently mention poor communication, unanswered calls, and difficulty reaching the cancellations department. A smaller group of reviewers highlight standout consultants who arranged services efficiently and praised the technical accuracy of warranty assessments, suggesting individual staff occasionally redeem otherwise difficult claim journeys.
Performance(last 12 months):
TrustIndex
2.7
Ranking
#168
in Automotive
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.4|33 Reviews
Jul '25 - Jun '26
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 07:07
No Service, No Callback
I've requested a service consultant to contact me 3 times now via the website for the past 2 weeks as I am interested in a Service Plan, NO-ONE has called to date. If it's this difficult to buy the product, how difficult would it be to submit a potential claim.
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Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 07:07
No Service, No Callback
I've requested a service consultant to contact me 3 times now via the website for the past 2 weeks as I am interested in a Service Plan, NO-ONE has called to date. If it's this difficult to buy the product, how difficult would it be to submit a potential claim.
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Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 10:32
Poor MotoVantage Service
I will never makenuse of any of there products! The staff on the phone doesn't even know hownthe parts work and where they are located! They have not technical assessor in PE to talk to and the policy wording is so misleading!
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Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 10:32
Poor MotoVantage Service
I will never makenuse of any of there products! The staff on the phone doesn't even know hownthe parts work and where they are located! They have not technical assessor in PE to talk to and the policy wording is so misleading!
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 07:20
Motorite / MotoVantage – Thank You for Standing Your Ground
I would like to take a moment to thank Motorite / MotoVantage for the way my claim was ultimately handled. My vehicle originally went in to the dealership for what was supposed to be a routine service. Shortly after, the vehicle lost power and went into limp mode and had to be taken back to the dealer. From there, things quickly escalated. I received written feedback from the dealership stating that the gearbox had an internal failure and needed to be replaced, and a claim would be submitted to Motorite. This was extremely concerning, as it was a major and costly repair. However, this is where Motorite stood out. Instead of simply approving everything submitted by the dealership, the warranty team clearly identified that something was not right. The gearbox replacement was not approved, and only the turbo claim was authorised. At the time, this created confusion and delays, but looking back now — Motorite was absolutely correct. After going through the process and finally getting my vehicle back, it was confirmed that there was nothing wrong with the gearbox at all — the issue was only the turbo. This confirmed that Motorite’s assessment was accurate from the start. I would also like to highlight the efficiency of the claims process once I took over and submitted everything directly. After submitting my claim, payment was made into my account within just 2 days, which was incredibly impressive and appreciated. This experience has shown me the value of having a warranty provider that does not just approve claims blindly, but actually assesses them properly and protects the customer from unnecessary and costly repairs. Thank you to Motorite / MotoVantage for standing your ground, for making the correct technical decision, and for ensuring that my claim was handled fairly in the end. I now have my vehicle back, running as it should, and I truly appreciate the support.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 07:20
Motorite / MotoVantage – Thank You for Standing Your Ground
I would like to take a moment to thank Motorite / MotoVantage for the way my claim was ultimately handled. My vehicle originally went in to the dealership for what was supposed to be a routine service. Shortly after, the vehicle lost power and went into limp mode and had to be taken back to the dealer. From there, things quickly escalated. I received written feedback from the dealership stating that the gearbox had an internal failure and needed to be replaced, and a claim would be submitted to Motorite. This was extremely concerning, as it was a major and costly repair. However, this is where Motorite stood out. Instead of simply approving everything submitted by the dealership, the warranty team clearly identified that something was not right. The gearbox replacement was not approved, and only the turbo claim was authorised. At the time, this created confusion and delays, but looking back now — Motorite was absolutely correct. After going through the process and finally getting my vehicle back, it was confirmed that there was nothing wrong with the gearbox at all — the issue was only the turbo. This confirmed that Motorite’s assessment was accurate from the start. I would also like to highlight the efficiency of the claims process once I took over and submitted everything directly. After submitting my claim, payment was made into my account within just 2 days, which was incredibly impressive and appreciated. This experience has shown me the value of having a warranty provider that does not just approve claims blindly, but actually assesses them properly and protects the customer from unnecessary and costly repairs. Thank you to Motorite / MotoVantage for standing your ground, for making the correct technical decision, and for ensuring that my claim was handled fairly in the end. I now have my vehicle back, running as it should, and I truly appreciate the support.
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 14:24
Claim Rejected. Corrosion on Electrical Component
A burnt or melted connector at a specific pin is a strong indicator of excessive current (Amps) flowing through that point. In electrical systems: • Current (Amps) flowing through a connection creates heat • The heat generated follows the principle of Joule heating • More current = exponentially more heat (since heat ∝ current²) So if a connector is melted: That pin has been carrying more current than it was designed for Why the fuel pump causes this A fuel pump is essentially a small electric motor. Under normal conditions, it draws a steady, designed current. However, if something goes wrong internally: • Worn bearings • Seizing or tight rotation • Internal friction (armature issues, contamination, wear) Then: 1. The motor struggles to turn 2. Resistance to motion increases 3. The motor compensates by drawing higher current 4. That excessive current flows through the connector 5. The weakest point (often a pin/terminal) overheats 6. Result: burnt plastic + melted connector ________________________________________ Key point (simple explanation) You can explain it like this: “The connector didn’t cause the damage — it shows the damage. The fuel pump motor started failing internally, which made it draw too much current. That excessive current overheated the connector pin, causing it to burn and melt.” ________________________________________ Important technical clarification To push the point further (if needed): • A bad connection alone can cause heat, but typically: o It shows localized arcing or corrosion o Not sustained heavy melting unless current is already high • In your case: o A clean burn/melt at the pin strongly supports overcurrent, not just a loose connection Bottom line ✔ Melted connector = symptom ✔ Root cause = overcurrent draw ✔ Overcurrent source = failing electric fuel pump motor So, It is a Electrical Component They will come up with any excuse refusing a claim.
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 14:24
Claim Rejected. Corrosion on Electrical Component
A burnt or melted connector at a specific pin is a strong indicator of excessive current (Amps) flowing through that point. In electrical systems: • Current (Amps) flowing through a connection creates heat • The heat generated follows the principle of Joule heating • More current = exponentially more heat (since heat ∝ current²) So if a connector is melted: That pin has been carrying more current than it was designed for Why the fuel pump causes this A fuel pump is essentially a small electric motor. Under normal conditions, it draws a steady, designed current. However, if something goes wrong internally: • Worn bearings • Seizing or tight rotation • Internal friction (armature issues, contamination, wear) Then: 1. The motor struggles to turn 2. Resistance to motion increases 3. The motor compensates by drawing higher current 4. That excessive current flows through the connector 5. The weakest point (often a pin/terminal) overheats 6. Result: burnt plastic + melted connector ________________________________________ Key point (simple explanation) You can explain it like this: “The connector didn’t cause the damage — it shows the damage. The fuel pump motor started failing internally, which made it draw too much current. That excessive current overheated the connector pin, causing it to burn and melt.” ________________________________________ Important technical clarification To push the point further (if needed): • A bad connection alone can cause heat, but typically: o It shows localized arcing or corrosion o Not sustained heavy melting unless current is already high • In your case: o A clean burn/melt at the pin strongly supports overcurrent, not just a loose connection Bottom line ✔ Melted connector = symptom ✔ Root cause = overcurrent draw ✔ Overcurrent source = failing electric fuel pump motor So, It is a Electrical Component They will come up with any excuse refusing a claim.
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 14:02
No feedback on my Rim claim
I logged a Rim claim on 30 March and have still had no feedback. I called the call centre and have been put through to claims but am waiting for far too long for my call to be handled by an agent. This is becoming increasingly frustrating.
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 14:02
No feedback on my Rim claim
I logged a Rim claim on 30 March and have still had no feedback. I called the call centre and have been put through to claims but am waiting for far too long for my call to be handled by an agent. This is becoming increasingly frustrating.
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 09:08
FNB Scratch & Dent - claim rejected: Follow-up after turnaround time lapse
I am still waiting for a copy of the following: 1. The letter that outlines the reasons for the rejection of the claim (as was promised by one of your consultants) 2. The outcome of your investigation I'm of the view that the above will give me an idea of my next point of contact to get the matter resolved.
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 09:08
FNB Scratch & Dent - claim rejected: Follow-up after turnaround time lapse
I am still waiting for a copy of the following: 1. The letter that outlines the reasons for the rejection of the claim (as was promised by one of your consultants) 2. The outcome of your investigation I'm of the view that the above will give me an idea of my next point of contact to get the matter resolved.
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 08:24
FNB Scratch & Dent - claim rejected, daylight *******
I took up an FNB Scratch & Dent Policy for my vehicle on 1 August 2019. The policy number is FNB8063599. I have never lodged any claim until Wednesday, 25 February 2026. The claim (Ref Number 102094981) was lodged via WhatsApp, along with the photos needed to assess it. On Monday, 2 March 2026, I received an email requesting me to phone a ********** number. During my conversation with the consultant at MotoVantage/SMART/Motorite (no longer FNB) is was informed that my claim for scratches on the vehicle has been rejected because their service provider says the scratches will cost R24000, which exceeds the FNB policy rate of R3000. My question to the consultant was the following (to which she hesitated to respond to): I have submitted pictures of three areas on the car (both close up and further away from the car), does none of those scratches not qualify for a repair? I am told that I will be receiving a letter of rejection of the claim. I am still waiting so that I can pursue the matter further to demand justice. I have paid for the policy for well over 6 years without fail.
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 08:24
FNB Scratch & Dent - claim rejected, daylight *******
I took up an FNB Scratch & Dent Policy for my vehicle on 1 August 2019. The policy number is FNB8063599. I have never lodged any claim until Wednesday, 25 February 2026. The claim (Ref Number 102094981) was lodged via WhatsApp, along with the photos needed to assess it. On Monday, 2 March 2026, I received an email requesting me to phone a ********** number. During my conversation with the consultant at MotoVantage/SMART/Motorite (no longer FNB) is was informed that my claim for scratches on the vehicle has been rejected because their service provider says the scratches will cost R24000, which exceeds the FNB policy rate of R3000. My question to the consultant was the following (to which she hesitated to respond to): I have submitted pictures of three areas on the car (both close up and further away from the car), does none of those scratches not qualify for a repair? I am told that I will be receiving a letter of rejection of the claim. I am still waiting so that I can pursue the matter further to demand justice. I have paid for the policy for well over 6 years without fail.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 07:29
Extremely disappointed with Toyota Vantage Insurance claim handling and excessive repair quote
I have been insured with Toyota Vantage Insurance for over three years, but my recent experiences have left me extremely disappointed and frustrated. Over this period, I have attempted to submit three separate claims for minor scratches on my vehicle. Each time, my claims were rejected on the basis that the scratches were allegedly bigger than 15 cm. I personally measured the scratches and provided accurate information, yet my claims were still declined. Most recently, I submitted a claim for a very small white paint scratch on my vehicle that is less than 2 cm long. I even provided clear photos with a ruler to show the exact size. However, not only was my claim rejected again with the explanation that the scratch exceeded the allowed size (which is factually incorrect), but I was also provided with a repair quotation of approximately R19,000 for something that other repairers have quoted at around R2,000. This raises serious concerns about the fairness, transparency, and credibility of the assessment process. The damage is extremely minor, and the quoted amount is unreasonable and excessive. As a loyal customer of three years, I expected fair treatment and honest assessments. Instead, I feel misled and unsupported when I genuinely need assistance.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 07:29
Extremely disappointed with Toyota Vantage Insurance claim handling and excessive repair quote
I have been insured with Toyota Vantage Insurance for over three years, but my recent experiences have left me extremely disappointed and frustrated. Over this period, I have attempted to submit three separate claims for minor scratches on my vehicle. Each time, my claims were rejected on the basis that the scratches were allegedly bigger than 15 cm. I personally measured the scratches and provided accurate information, yet my claims were still declined. Most recently, I submitted a claim for a very small white paint scratch on my vehicle that is less than 2 cm long. I even provided clear photos with a ruler to show the exact size. However, not only was my claim rejected again with the explanation that the scratch exceeded the allowed size (which is factually incorrect), but I was also provided with a repair quotation of approximately R19,000 for something that other repairers have quoted at around R2,000. This raises serious concerns about the fairness, transparency, and credibility of the assessment process. The damage is extremely minor, and the quoted amount is unreasonable and excessive. As a loyal customer of three years, I expected fair treatment and honest assessments. Instead, I feel misled and unsupported when I genuinely need assistance.
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