TV
Tanya V
Active since Jul 2016
77
Reviews
0
Industries
Reviews
77 reviews1 month ago
Complaint Regarding Game Error and Unresolved Betting Issue
I would like to formally lodge a complaint regarding a serious issue we experienced on Betaway on Monday night while playing the Huff and Puff game. My husband was playing with R25 bets when he triggered the feature/free spins round. At that exact moment, the game suddenly kicked him out. Since then, the game has displayed an error and the feature winnings appear to have disappeared completely. We immediately contacted your call centre and also sent an email reporting the issue, yet nothing has been resolved and no proper feedback has been provided. This is extremely concerning. From a customer’s perspective, it feels completely unfair that a game can malfunction the moment a feature is triggered, especially when real money is involved. If a player loses, the system accepts the loss immediately, but when a winning feature is activated and the game suddenly errors out, customers are simply left without answers. We believe this matter needs urgent investigation. We request: A full investigation into the affected game round Confirmation of the feature winnings and balance adjustment Written feedback explaining what happened Immediate resolution of the error on the account Online gambling platforms operate under strict regulations, and situations like this create serious concerns regarding fairness and consumer protection. We expect this matter to be treated seriously and resolved as soon as possible.
5 replies
1 month ago
Settled Vehicle Finance Account But Still No NATIS After More Than A Month
We settled our vehicle finance account with Standard Bank in full on 31 March 2026. Immediately after settlement, we requested the NATIS documents so that the vehicle transfer process could proceed. Today is 8 May 2026 and we are still waiting. Over the past few weeks, we have made numerous calls and follow-ups. Every person we speak to promises to “follow up” or assures us that someone will contact us, yet nothing actually happens. We are continuously transferred between departments with no accountability, no urgency, and no resolution. This delay is now negatively affecting the sale of the vehicle, as we have a buyer waiting for the NATIS documentation in order to proceed with the transfer. The buyer is understandably becoming frustrated, and we are left dealing with the consequences despite having settled the account in full more than a month ago. What is most disappointing is the lack of communication and ownership from Standard Bank. Once an account has been paid in full, consumers should not have to chase endlessly for documents that are essential to finalising ownership transfer. We would appreciate urgent intervention and immediate release of the NATIS documents.
1 reply
1 month ago
Motorite / MotoVantage – Thank You for Standing Your Ground
I would like to take a moment to thank Motorite / MotoVantage for the way my claim was ultimately handled. My vehicle originally went in to the dealership for what was supposed to be a routine service. Shortly after, the vehicle lost power and went into limp mode and had to be taken back to the dealer. From there, things quickly escalated. I received written feedback from the dealership stating that the gearbox had an internal failure and needed to be replaced, and a claim would be submitted to Motorite. This was extremely concerning, as it was a major and costly repair. However, this is where Motorite stood out. Instead of simply approving everything submitted by the dealership, the warranty team clearly identified that something was not right. The gearbox replacement was not approved, and only the turbo claim was authorised. At the time, this created confusion and delays, but looking back now — Motorite was absolutely correct. After going through the process and finally getting my vehicle back, it was confirmed that there was nothing wrong with the gearbox at all — the issue was only the turbo. This confirmed that Motorite’s assessment was accurate from the start. I would also like to highlight the efficiency of the claims process once I took over and submitted everything directly. After submitting my claim, payment was made into my account within just 2 days, which was incredibly impressive and appreciated. This experience has shown me the value of having a warranty provider that does not just approve claims blindly, but actually assesses them properly and protects the customer from unnecessary and costly repairs. Thank you to Motorite / MotoVantage for standing your ground, for making the correct technical decision, and for ensuring that my claim was handled fairly in the end. I now have my vehicle back, running as it should, and I truly appreciate the support.
1 reply
1 month ago
Excellent Service & Resolution – Thank You Ntombi and Riaan
I would like to take a moment to thank FNB for stepping in and resolving the issues I previously experienced with my business profiles. A special thank you to my business banker Ntombi Kgabi and Riaan Bezuidenhout for going above and beyond to assist me. The level of service, professionalism, and urgency shown by both of you was truly outstanding. What was initially a very frustrating situation was handled with care and efficiency, and everything was resolved properly. I can now operate my accounts as needed, and the support I received made a significant difference. Wow — you were absolutely amazing! Thank you again for your dedication and excellent service.
1 reply
1 month ago
Motorite / MotoVantage – Thank You for Standing Your Ground
I would like to take a moment to thank Motorite / MotoVantage for the way my claim was ultimately handled. My vehicle originally went in to the dealership for what was supposed to be a routine service. Shortly after, the vehicle lost power and went into limp mode and had to be taken back to the dealer. From there, things quickly escalated. I received written feedback from the dealership stating that the gearbox had an internal failure and needed to be replaced, and a claim would be submitted to Motorite. This was extremely concerning, as it was a major and costly repair. However, this is where Motorite stood out. Instead of simply approving everything submitted by the dealership, the warranty team clearly identified that something was not right. The gearbox replacement was not approved, and only the turbo claim was authorised. At the time, this created confusion and delays, but looking back now — Motorite was absolutely correct. After going through the process and finally getting my vehicle back, it was confirmed that there was nothing wrong with the gearbox at all — the issue was only the turbo. This confirmed that Motorite’s assessment was accurate from the start. I would also like to highlight the efficiency of the claims process once I took over and submitted everything directly. After submitting my claim, payment was made into my account within just 2 days, which was incredibly impressive and appreciated. This experience has shown me the value of having a warranty provider that does not just approve claims blindly, but actually assesses them properly and protects the customer from unnecessary and costly repairs. Thank you to Motorite / MotoVantage for standing your ground, for making the correct technical decision, and for ensuring that my claim was handled fairly in the end. I now have my vehicle back, running as it should, and I truly appreciate the support.
1 reply
1 month ago
Standard Bank Failing to Release NATIS After Settlement – Urgent
I am extremely frustrated and disappointed with the lack of service and urgency from Standard Bank. I fully settled my vehicle finance on 31 March 2026, and since then I have been repeatedly requesting my NATIS (Registration Certificate) with absolutely no assistance. To make matters worse, I have already sold the vehicle, and the new owner is waiting for the NATIS document to complete the transfer. I do not want this vehicle to remain in my name any longer, yet Standard Bank’s delays are preventing this from happening. Despite numerous follow-ups, I have received: No clear communication No timeline No urgency from the bank This is completely unacceptable. Once an account is settled, the bank is obligated to release the NATIS document within a reasonable timeframe. I should not have to beg for documents that legally belong to me. This delay is now: Putting me at risk, as the vehicle is still in my name Preventing transfer to the new owner Causing unnecessary stress and inconvenience I am now formally requesting: Immediate release of my NATIS document Written confirmation of when it will be delivered Accountability for this unacceptable delay If this is not resolved urgently, I will escalate this matter further. Reference: Vehicle finance settled 31 March 2026
3 replies
1 month ago
Endless Delays, No Communication & Repeating the Same Requests – MotoVantage Claim 199264781
I am extremely frustrated with the way my claim (199264781) is being handled by MotoVantage / Motorite. This claim was originally lodged by Motus Ford Kempton Park, where my vehicle stood from 18 December 2025 to 1 April 2026. During this time, all reports, quotations, and supporting documents were already submitted to Motorite as part of the claim process. I was then advised that: The dealer must cancel their claim I could proceed with another RMI-approved repairer The turbo claim had already been approved Based on this, I arranged to have the vehicle lowbedded to a new repairer on 1 April 2026. Now, I am being asked AGAIN to submit: Repair quotations Failure reports Photos of failed components This makes absolutely no sense, as this information was already provided during the initial claim. It feels like the process is being restarted unnecessarily, causing further delays. To make matters worse: I requested a call back from the Team Leader (Christo) – no response Emails are not being properly addressed No clear guidance is being given on what is actually required to proceed After months of delays, I am still stuck with no resolution and no accountability. I expect: Confirmation that the approved turbo claim still stands Clear explanation as to why previously submitted documentation cannot be used Immediate guidance on what is actually required to proceed At this stage, the lack of communication, duplication of work, and ongoing delays are completely unacceptable.
2 replies
2 months ago
FNB Business Profiles Changed – Now Unable to Operate Accounts
I am extremely frustrated with the service I have received from FNB regarding a simple request that has now turned into a major operational issue for my business. All I requested was to have: 1) Two separate profiles for my two businesses, and 2) One main profile where I can view both accounts and transfer funds between them After FNB made changes to my profiles, the result is completely unacceptable: Profile 1: 1) Can only see one account (not both as requested) 2) All payment beneficiaries have disappeared 3) No payment history available 4) Cannot transfer funds between accounts Profile 2: 1) Is now a Enterprise profile (which i dont want and dont need and dont understand) 2) Account is visible, but with no functionality 3) Unable to make payments or transfers 4) All beneficiaries are missing 5) Concerned that additional fees may now apply To make matters worse, I have now been on the phone for over an hour trying to resolve this. Every consultant I speak to sounds irritated and does not seem interested in assisting me. Nobody appears to understand what has gone wrong or how to fix it. I am now in a position where I cannot operate my business accounts properly, make payments, or access critical information. What should have been a simple administrative request has now disrupted my business completely. I have reported this, but the issue remains unresolved. FNB needs to urgently: 1) Restore full functionality to my accounts 2) Reinstate all beneficiaries and payment history 3) Correct the profile structure as originally requested This level of service is extremely disappointing, especially for a business client who relies on efficient banking to operate daily.
1 reply
2 months ago
Exceptional Service from Start to Finish – Park Ford Vanderbijlpark
We had an outstanding experience with Park Ford Vanderbijlpark and felt it was important to share it. On Friday afternoon, we saw two Super Cab Ford Rangers advertised on AutoTrader. It was extremely important for us to purchase the same vehicle for both our sons, and finding two matching vehicles is not always easy. We immediately called and spoke to William, who was extremely helpful from the very first interaction. Despite arriving too late to view the vehicles that day, William made arrangements for us to return the following morning. On Saturday, we met William at the dealership, and once again, his service was excellent. He was friendly, professional, and went out of his way to assist us. He showed us both vehicles and even arranged a test drive without hesitation, ensuring we were completely comfortable with our decision. On Monday, I started working with Elzette van Staden (F&I) to get the deals approved. Her service was equally impressive. She kept me informed every step of the way, explained all value-added products clearly, and ensured full transparency throughout the process. What stood out most was that no additional products were added to the contracts without our consent — something that is unfortunately not always the case in the industry. But what truly took this experience to another level was the delivery. While we were still arranging insurance, William contacted us to inform us that they were already on their way from Vanderbijlpark to deliver the two bakkies to our home. They arrived, completed all the paperwork with us, and even gave our boys a bottle of champagne each — such a thoughtful and personal touch. Two weeks later, the used car sales manager, Jaco, personally came to our home to deliver the number plates and spare keys. We have bought many vehicles over the years and dealt with numerous dealerships, but this level of service is truly exceptional. Every single person at Park Ford went above and beyond. This was not just a transaction — it was a genuinely great customer experience. Going forward, we will not use any other Ford dealership. Highly recommended!
0 replies
2 months ago
Motus Ford Kempton Park – Vehicle Failed Immediately After Service, No Accountability
I am extremely disappointed in the service received from Motus Ford Kempton Park. On 13 December 2025, I took my 2018 Ford Ranger in for its 150,000 km service. At the time, I specifically reported an intermittent issue with reverse gear not always engaging. This concern was clearly noted. The vehicle was returned to me as “repaired” and in full working order. However, on 18 December 2025 — the very first time I used the vehicle after the service — it went into limp mode and became completely unusable. Since then, the experience has been nothing short of frustrating and unacceptable: I was initially informed that there is internal gearbox failure, with metal filings found — a major issue that was not identified or addressed during the service. A formal quotation for gearbox replacement was provided. Thereafter, the dealership changed their position and insisted that I must first pay for turbo repairs before they could “further test” the gearbox. This contradiction raises serious concerns about the accuracy and honesty of the diagnostics. The vehicle has been standing at the dealership since 18 December 2025, leaving me without my vehicle for months. I believe: The original issue I reported (reverse gear fault) was not properly investigated. The service was not carried out with reasonable care and skill. The vehicle left the dealership in a worse condition than when it arrived. The after-service handling has been inconsistent, delayed, and unfair. I escalated the matter to MIOSA, but I do not agree with the outcome as it does not properly address the sequence of events or the dealership’s contradictory diagnoses. I am referring the matter to the NCC to investigate As a customer, I am now left with a non-operational vehicle, ongoing financial strain, and no accountability from Motus Ford. I would strongly caution others to ensure that any reported issues are properly diagnosed and documented before accepting a vehicle back from this dealership.
1 reply
Review Distribution
5 Star
22 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
11 (14.285714285714286%)
1 Star
44 (57.142857142857146%)