Active since Jul 2014
214
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214 reviews2 months ago
Non disclosure and on servic
I have discovered that I have a Broker allocated to our medical aid who gets commission from our premiums every month. This is ******ion. This “broker” has never contacted us or provided any kind of service whatsoever. We didn’t even know they existed. So their commission is included In our monthly premium which has as its main criteria paying a dormant do nothing broker and to maximize the Discovery medical aid administration company (making billion Rand profits every year and increasing) and then when I need hospitalisation for dental extraction of 6 teeth at a Discovery Network hospital I still need to pay over R8500 upfront and they won’t pay anesthetist. Well they do pay the later at 200% of the Discovery rate but I have from previous experience become aware that this so called Discovery rate will be as low as R200. So the anesthetist will charge me R9000 and Discovery will pay me R400. These institutions claim that the ANC will never succeed with NHI mainly because they worry about where there profits will be effected but I would argue that the current private sector medical aid schemes have become extremely expensive with avoidance of paying for as much as they can repudiate. They also sell GAP cover that doesn’t cover things like the gap between the anesthetist charge and rhe R400 the medical scheme will pay. The entire thing leaves a really bad taste in my mouth especially the unnamed and invisible “broker” whom we have paid commission to unknowingly but is probably covered somewhere in tiny print in one of the documents explaining the particular plan one is on
6 replies
8 months ago
*********
This was an immensely frustrating process. I spent over 30 minutes on the phone where my details were provided and double checked and confirmed. I then get an email asking me to register and once again checking my information for the 3rd time. I then get a phone call this morning where he once again quadruple checked my information. But then things got worryingly inconsistent. He asked if I had a claim at any time in th past 7 years!! The first person a spoke to asked if I had been claim free for 3 years and the premium was based on this. My wife had a claim in 2021 which the 3rd party paid for in full including refunding our excess. I asked a King Price representative if this would count as a claim attributable to me even though my wife was the regular driver. She said she would check and get back to me and I’ve heard nothing for 2 hours. I also had a car hijacked in 1995 which it seems also adversely affect my premium or exceptions added to the policy. I asked them to cancel and not initiate the policy tomorrow as changing th goalposts AFTER I had accepted the policy is not only unacceptable but *********
3 replies
9 months ago
Atrocious service
Made a payment of R4510 for Cape Town rates and taxes. The payment has not been allocated to my CCT account. Where is my money? Their call centre is pathetic and I had to compose an email to support which has had no response including even an auto email confirming receipt of my email
0 replies
10 months ago
***********
I’m posting this as long discussions on the phone that added up to hours of fruitless discussions have achieved nothing. Firstly the woman I spoke to from Gap Cover was rude and unhelpful whilst the Discovery Health agent could not explain the error. I had to delete the Apps and download again from the IStore yet the error remained. In March we changed the main member from me to my wife. It took some time and several phone calls to get this done. The Gap Cover then correctly moved the policy holder to my wife including her bank account for the premiums. For reasons no one knows and the Gap cover individual imp**** we were somehow at fault, my app starting showing me as the Gap Cover policy holder and Discovery still insists on debiting my bank account not my wife’s. We no longer have the faintest idea how to get Discoveru to fix this. We cannot tolerate yet another lengthy phone call going through the options and repeated advice before being put through to an agent and having exactly the same conversation we’ve had several times already. Sheer incompetence.
1 reply
11 months ago
Atrocious Dishonest Service
I have both an FNB account and RMB Private Bank accounts. I won’t go into the details as it would be tedious to read. Suffice to say that a simple request to update my address and providing all of the necessary certified documents resulted in two dishonest emails stating they have been “unable to reach” me and have, therefore, closed the request without updating my details. They doubled down and the lie that they have tried to contact me. They have not done so unless they’ve tried calling an old phone number that was changed a year ago. So as the bank refuses to record my new address based on this untruth this reflects extremely negatively on the FirstRand group. They’re actually condoning the repeated dishonesty.
2 replies
11 months ago
Charlatans
Bought a pair of slops and shoes but they weren’t a good fit - in fact the slops (surfers) are the hardest least comfortable slops I’ve ever worn. On returning them they refused to refund me and said that as they were sold for a discount they would not refund me. Instead they issued a gift card. Mom even sure of this is legal but they’ve even put an expiry date on the gift card. Their products are awful - where on earth did they get a reputation for making superior products. They’re in fact the opposite of this. Their selection is so small and the quality so disappointing that there’s nothing of theirs I want and will never purchase from them again. So I simply lose my money - how ethical is this? Even if it is a legal loophole that they have in fine print saying no refunds this shows mal fides in their approach to selling their products.
0 replies
11 months ago
Unresponsive
The service has suddenly become shockingly bad. I asked for an estimate which I received but then we couldn’t find the registration certificate and spare key as we have just moved from Joburg to Cape Town. Then I had an accident in my house when I badly burned my left hand. But all has been sorted and only delayed things by a week. Neither We buy cars nor their representative who was going to come out to scrutinise the car respond to me when I ask if they’re still interested. They have not bothered to send a second estimate when I reapp**** this morning don’t even have the common courtesy to advise if they’re no longer interested. I assume they are no longer interested so simply ignore my messages. This is rude and disrespectful. If they don’t want it then the least they could do is tell me.
1 reply
11 months ago
Atrocious organisation
Used their website. Paid R1000 using the link they provide to OZOW. Have proof payment went through. But….no token and they state “we haven’t reveived the money. Charlatans. Have they just conveniently pocketed R1000? Highly recommend you avoid this organisation like the plague as your money will disappear
1 reply
12 months ago
Excellent product and superb customer service
We moved down to Cape Town from Joburg 3 months ago. It has been difficult to find good service providers or suppliers since arriving. Namibian Hardwood has been the exception. Not only do they supply excellent products such the compressed eco logs but their customer service is also superb. They answer queries promptly and accommodate unusual requests and make the entire process simply and effective. What a great company to find down here after having to deal with so many disappointing contractors.
0 replies
13 months ago
Doesn’t work
They blame Afrihost and Afrihost blames them. I whilst they point fingers at each other I have had sporadic connection for 5 days. It does t work even through they both says it does. I got a brand new router from Afrihost and it still does not work
1 reply
Review Distribution
5 Star
11 (5.140186915887851%)
4 Star
0 (0%)
3 Star
1 (0.4672897196261682%)
2 Star
36 (16.822429906542055%)
1 Star
166 (77.57009345794393%)