DD
Dennis V
Active since Jul 2014
19
Reviews
0
Industries
Reviews
19 reviews2 weeks ago
AllGaloe on Bob Shop
Bought and paid for article from AllGalore on Bob Shop. Told that it was unavailable and refund would be completed. Never happened !! Stay away from them as service might be repeated for your purchase. Good communication, poor execution
0 replies
8 months ago
MrP Home fiasco
Ordered and paid for two table lamps. Sent one. No correspondence. Refund for one received. Delivery charge paid. Then get R99 deducted by them a week later. No purchase and still no correspondence. Used to be good to order products online via this portal. Now prefer Amazon by the proverbial mile. Blocked my email address as well for good measure. Really impressive online experience !!!!!!!!!!!!!
0 replies
13 months ago
Meter reading submission sites provide poor service
The Eskom portal for submitting meter readings and the WhatsApp Alfred bot are illustrative of poor design and poor customer service. Have been trying numerous times to submit a reading via either of the two options. No success. The message returned is that there are no accounts attached to the account number. Strange as have been using the account number for more than 10 years !!!! Eskom has no problem taking money from customers, but are unable to provide what they offer. Symptomatic of all government controlled public enterprises. Country needs competition to improve the services provided.
0 replies
14 months ago
Makro and Ozow
Bought items online and paid via Ozow. Order never delivered nor acknowledged by Makro. Money was debited and paid to Oz-Makro promptly at the completion of the order. Contacted Makro customer service ???, or what passes for one, minimal response. My advice would be to avoid both Makro online and Ozow as they cannot be bothered by ***** or the like.Disgusting.
1 reply
14 months ago
Problems with Ozow. Vanishing payment
Recently purchased items online and used the payment scheme chosen by the retailer - Ozow. Filled in the necessary information and the confirmed the purchase once banking details were added. Ozow cancelled the payment. Did the whole process over again with same result although the bank confirmed that the amount had been paid in full. Sale cancelled by retailer. A few days later, my bank statement showed a payment to the retailer via Ozow for the full amount. Retailer contacted and said that no payment was made to them. Now the question is what Ozow did with the payment as my bank account has been debited for the full amount !! Is this another case of *****ulent accounting as something is amiss !!!
0 replies
48 months ago
Eskom account fraud
This is the most useless organisation in the world !! The website allows one to submit meter readings on a monthly basis. These are completely ignored by Eskom who still send out an estimate and bill one accordingly. The problem is that my estimate is 80% higher than my usuage. This is tantamount to fraud on a massive scale. They reconcile the account when they read the meter (if ever). Because of the payment structure you could pay for higher tariff energy, but get "cheaper" tariff electricity adjustment. They get money for nothing - pay higher tariff, get lower tariff adjustment. They do not pay on electricity used, but on a financial rate. If your are R4000 in the black you will get R4000 of electricity at the going rate. You lose out.
0 replies
50 months ago
Poor customer service. Headless chickens!!
I was told that my debit card was fraudulently used. Contacted them on the 30th of March, 2022. I was asked if I wanted a replacement card which could be collected at the nearest branch. Everything appeared to be OK !! Ten days later, I queried the progress made with the card. I was told that the card had not been ordered !! So they said that someone would contact me telephonically. Which the did. Whole process repeated again, but this time I was going to have the card couriered to my home address. Told again that all was in order (12/04/22). Decided to enquire again yesterday via email. Unbelievably was told that there was no card ordered and no replacement was therefore imminent. They were going to phone me again to arrange the replacement. Deja vu. It appears that they have little idea of what is going on. Been with them for over 30 years and have had some monumentally hopeless service. Time to change and take all my business somewhere else. Let's see what they can do next ?? Probably no card and no service. Very poor customer service again.
0 replies
57 months ago
Department of Home Affairs incompetent
My wife has an ID book which is 36 years old and falling apart !! She is a Permanent Resident and has a certificate from 1965. Eight years ago she received a new certificate from the Department confirming her permanent residency. When she applied for a new ID book, the certificate was sent to Pretoria for confirmation. They said that they would reply within a few months. Now SIX years later, no response and no ID book. Unable to open new bank account as no finger prints are on file. No response from the Department to date. Rather pathetic customer service which is indicative of the state of the nation. Simple tasks take forever and are never resolved. Any ideas will be appreciated.
0 replies
65 months ago
Ordered, Paid & no delivery
Bought a carpet cleaner in August 2020 and paid R3840 via Payfast ( another useless organisation). Lots of excuses and no communication from the company. If they are a reputable company - which I doubt - then I may see my machine before the cure for Covid is found !! Beware.
0 replies
70 months ago
New Nedbank Banking App is quite pathetic in its ease of access
Having lived and worked in numerous places overseas and here, the NEW internet banking app is possibly the most useless banking app in the world. The access is extremely slow and compared to the previous app, it is rather pedantic. It is without doubt the slowest banking app in South Africa and cannot use size of bank as an excuse seeing as Nedbank is the 4th largest bank in the country. It seems that us, the customers, are paying a premium to the bank to provide a rather inadequate service.
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
17 (89.47368421052632%)